Remaking the Museum for the 21st century

reviewLogoBlock-1Several months ago, Robert Fogarty asked if I wanted to contribute something to a special issue of The Antioch Review called “The Future of Museums.”

I did! It’s been years since I worked at the Royal Ontario Museum and this was my opportunity to see if anything I’d learned in my career as a consulting anthropologist might serve as a way to think about the future of these precious but challenged institutions.

Here are the opening paragraphs of the essay. (The full text may be found in the issue now on the stands [Vol. 74, No. 2, Spring 2016]. You should be able to buy the issue here soon.)

Remaking the Museum for the 21st Century: A Hakluytian opportunity
Grant McCracken

When I became the director of the Institute of Contemporary Culture at the Royal Ontario Museum, I was a young man and naïve on virtually every count. I see that now.

If anything could save me, it was that I was recently graduated from the University of Chicago’s Department of Anthropology. This program acted on its graduates like a seminary or a yeshiva. We entered the world with our eyes on fire. I thought I knew exactly what I was doing and, more particularly, what to do. My task, as I saw it, was to make North American culture course through the museum. It was to capture the contemporary world in archives and exhibits.

This was not quite the way the museum saw my task. The Institute (ICC) was an expedient designed to address the Museum’s (ROM) most pressing problem. The membership was dying. The average age was 60-something. Once a great center of life in Toronto and Canada, the ROM needed institutional rescue. Broaden the audience, that was the thing. But broaden the idea of culture? If you must, but really, on second thought, please don’t. The ROM was as ambivalent as I was naïve.

In the intervening 25 years, my career has taken me out of the museum and then out of the academic world altogether. This essay represents an elliptical return, a fly-by that enables me to bring things learned in the “deep space” of the consulting world to bear on the museum world that has in some ways always remained my sun.

The news from this perspective is both grim and heartening. Let’s start with grim.

My argument is that some museums might wish to turn their powers of observation on the future. They could make themselves a little like Richard Hakluyt. Hakluyt (1552-1616, pronounced “hak-loot” and “hak-light”) was an Elizabethan chaplain, a private secretary, and a deeply curious man who applied himself to a particular task: knowing everything one could know about the new world and how to get there.

And this is where the museum comes in. The museum could make itself a center for gathering intelligence, quizzing explorers, assembling reports, and collecting maps. It could be the place people go to see the future and more specifically their organization’s future. It could build a system of knowledge about the future where others are now “spectacularly casual.” The museum has a Hakluytian opportunity.

Making systems of knowledge is the museum’s traditional brief. To be sure, the Hakluytian system doesn’t look much like the Victorian one. But then the Victorian mandate is well in hand. Our knowledge of natural history, while incomplete, is extensive and intensive. So is our grasp of human cultures and especially their material cultures. I don’t believe the museum world has ever identified these as the only systems of knowledge that matter. We could embrace a post-Victorian mandate and go a step forward. Two steps actually. The first of these is to build a systematic understanding of contemporary culture. The second is to make a window on possible futures, staffed by smart people and furnished with good ideas.

Why Anthropologists Don’t Whisper Well

CEOs should hire anthropologists. After all, these CEOS speak to a complex set of stakeholders. How useful to have someone, an expert, whispering in their ear.

But it turns out that anthropologists are bad at whispering. Why?

It’s a distinguished art, this whispering is. Early modern courtiers and counsellors made a fine art of it. For a scholarship boy, for whom status and power always belonged to someone else, whispering was a way to rise in the world. Get the ear of the monarch, or someone close to her. Direct the hand that directs the state. Make the monarch your agent, perhaps even your puppet. Hey presto, you could be a monarch in disguise.

This is standard stuff, documented and disseminated by that proto-anthropologist Baldassare Castiglione. Call it ‘whispering for power and profit.’ Good for the counsellor and good for the monarch so “puppetfied.” Good in any case for the state. (Anything’s better, usually, than a monarch left to her own devices.)

The art of whispering flourishes in the present day. Every diplomat has someone whispering in her ear. Thus does precious knowledge come to her just in time. Who is the person who stands before her? Friend or foe? Should she must charm, hoodwink, and/or mystify? The counsellor can tell you.

Anthropologists should be good at whispering. After all, their academic specialty is seeing into the head and heart of the other. And these days, the manager is surrounded by a lot of others. Increasingly otherish others, in point of fact. Stakeholders have many dubious, difficult and fleeting ideas. They are hard to read. The anthropologist can. Pity the manager who must speak not just to one but many, diverse, stakeholders, sometimes with a single message. The anthropologist can.

Anthropologists can master most of the languages and logics of the stakeholder. They can craft statements that people will find not just acceptable but agreeable, not merely indubitable but illuminating. The anthropologist can help the manager craft a semiotic miracle, a cultural artifact so fiendishly complicated it makes even difficult computer programing look…well, not that difficult.

Trouble is they don’t. On the whole, anthropologists don’t get invited to the party. The ones who make it to whisperer status is probably fewer than 10. This out of the 299,000 people who have a degree in Anthropology. The “whisperer ratio” is 1 in 30,000. This is bad. That a field so rich in intellectual gifts should have contributed so little…it’s very bad.

Academic anthropologists are quick to wail it’s not their fault. “Oh, they don’t understand us. We get culture. They are philistines.”

Well, yes. When managers do think about anthropology, they are likely to think about Margaret Mead and exotic cultures. And in any case, culture is the dark matter of American management. People know it’s out there, but no one is quite sure what to do about it.

But no. Anthropologist have in some cases actively disqualified themselves from c-suite service. First, the field has moved from studying the world to studying itself. Many acts of curiosity are snuffed out by a torrent of anxieties, moral, political, and epistemological. Anthropologists have decided, on the whole, that they shouldn’t or mustn’t or can’t engage in an anthropology that looks at the world. They have stopped contemplating the other. So they’re not much good when it comes to helping others.

There is one “other” anthropologists are pretty sure about, and that’s enterprise. For many academic anthropologist, this is the devil. These anthropologists don’t know this from their own experience, generally speaking. But they have seen the Hollywood view of capitalism, which generally prefers to treat profit-seekers as the villain of the piece. This too limits the anthropologists’ usefulness. You can’t give useful advice to party you fundamentally misunderstand.

Third, anthropologists don’t know about a lot of things in the contemporary world. If I may quote myself:

“Anthropologists believe they know about a great deal about their own culture. But in point of fact, there are many worlds they do not know and cannot access, worlds of which they have scant personal knowledge and in which they have few personal contacts. Generally speaking, they don’t know anyone in the worlds of venture capital, advertising, graphic design, publishing, fashion, forecasting, strategy, philanthropy, art museums, professional sports, industrial design, user experience, startup capitalism, banking, branding, public relations, small business, big business, or politics. It’s a lot, the things anthropologist don’t know about.”

But there is a broader problem. Our individualism leaves us with a “tender” selfhood. We don’t like giving advice to certain parties for fear we’ll be swamped by said parties. We don’t like whispering because it feels too much like an act of deference or moral eclipse. The scholarship boy was eager to whisper. It was his path to power. For many people in the contemporary world, it feels like an act of self diminishment.

The National Portrait Gallery, the one in London, tells the story. In the early modern period, the artist is a servant to the sitter. His or her job is to render the image, the pretensions, the self regard of the sitter. Editorial comment is unthinkable. The artists’ ideas do not matter. He or she is a medium that brings the sitter to public viewing, the more transparently the better. But as we move away from the early modern period, artists become more active in their “constructions” of the sitter. Editorial comment is allowed and finally obligatory. Finally, the portrait is as much a reckoning of the artist as the painter. The sitter takes her chances, because anyone with real talent will refuse to subordinate his or her selfhood to that of the sitter.

I believe anthropologists feel this sensitivity keenly. They fear being used. They fear being made a handmaiden of power. (There is an unhappy history here.) It doesn’t help that the anthropologist doesn’t know who the senior manager is or what she does. It doesn’t help that she suspects the corporation must necessarily be a dangerous creature. It doesn’t help that the anthropologist knows so little about the contemporary world that she can’t distinguish advice that is benign from advice that is in fact antithetical to the general good. It’s a tender individualism because the agents and the boundaries are unclear, so moral and political considerations are hard to calculate, and when these are your chief considerations, the things that make up most up of your education in anthropology, whispering feels fraught with peril.

That’s the thing about counsellors and courtiers. Serving as they did at the pleasure of a difficult monarch (and all monarchs are) and in the midst of competing factions, they got good at reading the complexities of the world. They could figure out what belonged to the Cesare of the moment and the Christ of their own inclinations. They could advise the monarch without giving away their autonomy or compromising their morality. (To be sure, this can’t always have been true. I have allowed a presentist individualism into this discussion.)  They could make themselves useful without forgetting themselves or their personal missions. They could whisper with obscuring the whisperer.

We’ve lost that now.

For its own reasons, the occupants of academic anthropology have decided that any truck or barter with the real world must be refused. But there is a vicious circularity here. When we refuse all participation in the world, we impoverish our knowledge of that world. Now we can’t begin to grasp the boundaries or the realities they must be finessed. And when this knowledge is missing, we really do have to refuse all contact. Every thing is “too close for comfort.” Every CEO looks the same. Every corporation (even the not-for-profit one) look identical. The manager’s opportunities and dangers are invisible, and, gasp, when not invisible, indistinguishable. The anthropological whisperer has made himself good for nothing.

Worlds Atlas: Story telling & world building made easier

“Everyone is talking about story telling, right? This is is what it looks like!”

Sunday, we had the extended family over for Memorial Day festivities.

113-859A I called the older kids into the house to listen to Lisa W. talk about a story she is working on. 

The kids rewarded me with looks that said, “You don’t really care how nice it is outside, do you?”  

But eventually they fell beneath the spell of Lisa’s story.

Then she helped us see how she made the story, how she constructed it out of real and imagined glimpses of 19th century American, rural Georgia, small town Connecticut, aboriginal cultures, and American dictionaries. It’s a hum dinger. (And I will leave it to her to describe more fully. Look for it at a cinema or a streaming media service near you.)

Lisa has been working on this story for a long time. Years. And as I watched the kids watching her, I thought, “What are the chances, with all their school work and their extracurriculars, they are ever going to have enough time to build a narrative world of their own?”

Well, one of them, Andrew, the classicist, has actually written his own language, so apparently some of them have a little extra bandwidth to work with.

But generally speaking, building a world in order to tell a story, this will be a daunting undertaking for all of them. Before they can write a single scene, they will have to summon a vast amount of imaginative material.

Then I thought, “This is what fan fic is for, clearly.” (I am slow to see some things. An internal voice will sometimes intervene, usually witheringly.) Writing “fan fiction” using something like, say, Elementary or Sherlock as your infrastructure, gives you a lot of imaginative materials: a time (19th century), a place (Victorian London), characters (Sherlock, Watson, Mrs. Hudson), crises, back stories, many transmedia variations on several themes, and so on.  The point is this: fan fic means you don’t have to start from zero.

The trouble with fan fic is that it is for some people an all-or-nothing proposition. You take the Sherlock world more or less whole.  You are glad to have so much of the world building done for you. But your creative license is perhaps a little limited. You are the captive of a certain “creative momentum,” let’s call it.

Then I thought, “what if we can do better than fan fic? What if there were an atlas that serves as an inventory of imaginative materials with beautifully specified times, places, characters, crises, back stories, etc. These would be more modular, less motivated, than the materials we draw from existing stories. More “Chinese menu,” as the cliche has it.

jenny odell satellite google googlemaps art collage photo pacific rim somarts SHIPS
Jenny Odell

Let’s say your real dramatic interest, the thing you really want to write about, is characters who are making the transition from small towns to big cities. The “worlds atlas” can give you a range of options (medieval England, imperial Rome, ancient China, etc.) and you can choose. The Atlas will give you the envelope for your story. Not just “medieval England” but the deep historical particulars of town to city transitions in 12th century London. The why, the who and the what.

Or let’s say what interests you is people who are being whipsawed back and forth between competing cultures (official, unofficial, ancient, orthodox, emerging, marginal). (Game of Thrones gives us a glimpse of this sort of thing occasionally.)

Or let’s say you are interested in characters preoccupied with transformation. The worlds atlas would offer up werewolves, vampires, Transformers, and yes Mrs. Hudson. (No, not Mrs. Hudson. Just kidding. Mrs. Hudson is always and inalterably Mrs. Hudson.) The writer can choose from the worlds atlas. The writer can combine.

Something like this might have been the origin of Being Human, the TV series undertaken first in the UK and then more memorably in the US. Being Human brings together a werewolf, a ghost and a vampire. The results are interesting not least because the “worlds atlas” (let’s pretend there was one) gave three very different creatures preoccupied with transformation and then rinsed away the genre “coating” that normally adheres to them. Liberated from their origins and brought together as roommates in an old house in Boston (aka Montreal), wonderful story telling happens. Some story-telling elements are supplied, but no story-telling option is predictable. And that’s a lovely formulae for the construction of the new popular culture: still accessible but increasingly unpredictable.

The worlds made available in the Atlas still have a certain pre-fab quality. The writer doesn’t have to start from zero. But we have got rid of some of that “creative momentum” that can constrain fan fic. And we have “rinsed” away some of genre constraints as well. The storyteller has greater “executive privilege.” She is taking fewer “notes” from the original creator. She is calling deeper creative shots.

There are risks here. What if the outcome looks mechanical, a little paint-by-numbers?  What if the seams show? Well, possibly. But of course gifted people would alter and transform the originals so that their origins went away. They would also bring them into combinations which would have transformative effects of their own. (We should note in passing that rhetorical training in the old liberal arts curriculum routinely asked students to adopt some well known original and then transform it until the original became original.)

I know we are as a culture entranced by the romantic idea that real creativity comes from a single author. But the Worlds Atlas would enable (and acknowledge) a story telling that comes many sources and a division of labor. Some character development could come from one person. Some dialogue from someone else. The mise en scene from a third party. (This is pretty much how Hollywood storytelling works in any case.) The “writer” is  like a show runner, a curator of beautifully wrought materials.  (Mark Earls and Faris Yakob have both suggested ways out of conventional ideas of creativity.)

Once there is an Atlas, several possibilities open up.

the atlas economy

And if this is an atlas, it should also be an economy. As every reader of this blog knows too well, we have a crisis of employment at the moment. The problem is that we don’t have a way to pay many of our creators of culture. An Atlass economy could help solve this problem. We don’t just borrow materials. In some cases, we commission them. “Where did you get that village! Unbelievably good.” “Oh, that. That came from Gutfeld. He’s living in Vermont now, so his costs are low and his rates are good. And yes, he’s a big talent. We use him a lot.” Or we come to be seen as especially gifted “show runners” (“show curators?”) and everyone wants to work with us. We will get our name in the credits and some part of the proceeds of the culture content so crafted. Again a lot like Hollywood.

collaborative story telling in real time

Another idea we have about creativity is that it happens somewhere sometime, and comes to the audience only if and when it’s perfect. But an Atlas might open up the possibility of a showrunner who assembles the story in close to real time in an act of literary improv, with meanings flying all over the place before a breathless audience who gasp as the story materializes before them. (There is some small parallel here with the people who know “play” a video game by watching it played in a run-through on YouTube. I watch Uncharted 4 this way. It was mesmerizing.)

a directory for story sources

In a recent blog entry, I looked at the relationship between the show runner, Natalie Chaidez, and world builder Seth Horowitz at Brown, and the collaboration between them that enabled them to create a rich story called Hunters. God knows how Natalie found Seth. It compares to Malcolm Gladwell’s miraculous detection of “research juste” in a university library. The Worlds Atlas could make this easier, so that world builders can search for academics who can help.

There is an anthropology piece here. And I’m sorry to take so long to get to it. Anthropologists are good at the communicative and cultural materials of a world. They can specify rituals, patterned behavior, clothing codes, material culture, style and fashion. They can help you think about those cultural moments when people are being “whipsawed back and forth between competing cultures (official, unofficial, ancient, orthodox, emerging, marginal).” In some cases, they can supply worlds fully build, but not yet occupied for literary purposes.

Take for instance the extraordinary world captured for us by Gordon Mathews in his book Chungking Mansions. I give you the description on Amazon.

There is nowhere else in the world quite like Chungking Mansions, a dilapidated seventeen-story commercial and residential structure in the heart of Hong Kong’s tourist district. A remarkably motley group of people call the building home; Pakistani phone stall operators, Chinese guesthouse workers, Nepalese heroin addicts, Indonesian sex workers, and traders and asylum seekers from all over Asia and Africa live and work there—even backpacking tourists rent rooms. In short, it is possibly the most globalized spot on the planet.

World builders, start your engines. But first call Mr. Mathews. He can help.

Also, come to think of it, call me. I’ve spend the last couple of years looking at how people look at TV and the results are, I think, interesting. The fundamentals of story telling have been transformed. Many of the old rules of culture, the ones that gave us popular culture after World War II, have been systematically rethought. It’s not too much to say that they have changed what a “story” is and what “telling” has to be if it wants to engage an audience.  (Here’s the somewhat general view I wrote for Netflix and Wired.)

The Atlas should be an opportunity to contemplate how we want to tell stories, the imaginative grammars that may, and in some cases must, be employed.

inspiration

I remember reading an interview with David Lynch. He was talking about the origins of Blue Velvet. I believe he said that the entire story seemed to him implicit in a particular flower. Sometimes what we need are not the bits and pieces of the story but a sense of a world from which all these details will then follow. The Atlas could make these available too.

A case in point is the work of Michael Paul Smith who escaped the after-effects of a brutal childhood by building a miniature world called Elgin Park.  It’s a provocative place, a world well built, and at the moment story free. (Except for the ghosts of Smith’s past which flit here and there.)  The Worlds Atlas can be a catalogue of frames of mind, sense impressions, and other materials out of which worlds swim.

acknowledgements

Thanks to Jenny Odell for the second image. See more of her magnificent work here.

This essay was first posted on Medium.  It has been slightly edited. This is now the definitive version.

apologies

I think Michael Paul Smith’s website appears down at the moment. I have left the link in place in the hopes that this gate way to Elgin Park comes back up.

a last thought

I was talking to, Tommy, one of the people who listened to Lisa W.’s spell binding story. We were talking about the courses he plans to take next year at school. I blurted out, “Too bad there’s not a course on world building.” If anyone knows of a course on world building, please let us know below.

 

 

 

Creator brands: Brands that make culture

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At their most powerful, brands actually make culture. Creator brands, let’s call them.

Nike changed the way we thought about exercise, fitness, bodies and diet in the 1970s and 80s. Most of us look different and feel different for the work that came from this brand and those brilliant meaning-makers at Wieden + Kennedy.

A cluster of brands and industries after World War II helped create “mid century modernism” which in turn shaped how Americans lived and thought of themselves in a very fluid moment. Brands were minting fundamental ideas of who were we were, what we cared about, and how we lived.

In the present day, Uber and AirBnb are changing the way we think about travel and tourism. Netflix is changing the way we think about TV and storytelling.

More often, of course, brands are fellow travelers. They identify what’s happening in the culture and put themselves “in tune” with it.

Subaru and the agency Carmichael Lynch are now brilliantly in tune with culture. They continue to speak to (and speak for) a new feeling for community and family. Now that competitive individualism is in retreat, this is the way Subaru made itself a “brand of the moment.” (This is exceptional work and I hope the brand and agency are being showered with awards. And enjoy them. Principal Financial Group and agency TBWA now threatens to do still better work.)

Sometimes the brand resonates with culture in a painful, unconvincing way, as when a big processed food companies struggles unconvincingly to show us how “artisanal” they are. No one’s buying it, figuratively or literally. The brands of the consumer packaged goods world are really under challenge at the moment. It’s sad because they were so perfectly in tune in the first few decades after World War II.

Getting in touch with culture is hard. Creating culture is harder still. It’s not for the faint of heart or mind. It takes intelligence, imagination, a virtuoso control of the organization, the message, and the moment.

The rewards, on the other hand, are immense. The brand that creates culture becomes a kind of navigational satellite in our world. It becomes one of the places from which we draw our ideas of selfhood and in the Herman Miller case, the work place. Most brands are “meanings made.” Creator brands are meaning makers. They help make the meanings that in turn make us.

With this in mind, I read with interest a wonderful essay in FastCo Design by Diana Budds about Herman Miller and its plan to change our culture.  In the words of CEO Brian Walker, the firm has undertaken a

“shift from being just a contract company or just an industry brand to truly be a powerful lifestyle and consumer lifestyle brand.”

This is the language corporations use when it setting about to change culture. They talk about becoming a lifestyle brand. They are now embarked on styling life.

The trouble with this approach is that many people want to style life but they have no clue about what culture is or how to change it. And you can’t style life unless you are prepared to reckon with culture.

Too often, “lifestyle brand” means slapping a new coat of paint on the brand. Too often lifestyle branding is all “style “and no “life.” The brand remains an PET plastic soda bottle sitting on the surface of the Atlantic, incapable of any sort of real contact (thank goodness). It’s just another contribution to the detritus that flows from the land of bad marketing.

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The good news is that Herman Miller hired a guy called Ben Watson (pictured here with his muse, a beautiful Burmese). Ben is a designer and, at their best, designers are good at helping connect the brand to culture. The best of them have an extraordinary combination of intelligence, imagination, strategy, craft, cunning. They grasp cultural foundations and the cultural moment. They can see culture in all it’s manifestations, intellectual, aesthetic, emotional, material and emergent, and they have a way make these manifest in the brand in a way that points us in new directions, in this case away from old concepts of work and work place to new concepts of work and work place. This makes them a precious, possibly irreplaceably precious, resource. This makes them seerers where the rest of us are blind.

But it doesn’t always go well. Sometimes designers just don’t get culture. Pepsi and Tropicana hired Peter Arnell to “rejuvenate, reengineer, rethink, reparticipate in popular culture,” and Arnell promptly engaged in what BusinessWeek called a “five week world tour of trend design houses.” (More details in Chief Culture Officer, pp. 161 and following).

This is a little like asking an astronomer to look for uncharted planets only to discover that he’s spend his time touring observatories chatting up other astronomers. Yes, of course, you can learn a lot this way, but at some point you have actually have to leave the design world bubble and talk to people who aren’t wearing really cool glasses.  Anything else is threatens to deliver the provincial and parochial. Anything else is an echo chamber.

I don’t know Ben. Let me point out that there is no criticism implied or intended. For all I know, he is absolutely the most gifted “astronomer” in play and Herman Miller’s best chance to change culture. Fingers crossed! (I should say, in the interests of full disclosure, that I have done several projects for Herman Miller. For all I know Ben is drawing on my work. In which case, god speed!)

Ben has an extraordinary Nike-esque opportunity. We are in a moment of real cultural confusion. There are several big questions in play. What is “work?” What’s a “workplace?” These things used to be defined by several pretty clear distinctions: work and home, work and play, work and life, public and private, instrumental and expressive, pragmatic and recreational, men and women, hierarchical distinctions of rank, exquisitely clear divisions of labor. nice, neat boundaries of inside and outside, them and us. These cultural meridians once so helpful in defining social life are now well blurred. Blurred? They are thoroughly tangled.

Ben could bring clarity here. He could create a space that accommodates these confusions, that enables what we hope for, and helps to “edit out” what we wish to escape. Ben can made a contribution to Herman Miller and through Herman Miller to us. He can actually clarify our culture. He can humpty-dumpty us back together again. He can help make us ready for a postmodern existence.

What’s especially interesting about Budds’ essay is the attention it gives to the way Herman Miller intends to use retail and display spaces to define the brand and through the brand the rest of us. Designers control the manifestations of culture in the world. And when we give them Herman Miller spaces (and furniture) we give them something with which to work.

Will Ben transform us? Will Herman Miller become a creator brand? It depends to some extent on how well Ben and Herman Miller understand culture. And if manifestations are designers’ strength, culture is, by and large, their weakness.

Post script.

I think we are seeing public space and public events used more and more to stage the brand. Even as we avail ourselves of social media and digital content, we like to make the brand live in the “real world.” (Note to self…and anyone else who’s interested: we need a model that distinguishes all the media and messages at our disposal and shows how we can divide branding work across them.)

I was interested to see the work being done by a Canadian bank called Mojo. Here’s a photo of their interior. As a Canadian I can say with confidence that this is the first time any message even remotely like “IS U REALLY BOUT UR MONEY OR NAH” has even been by a Canadian bank.

Ember Library Mediator

Normally, Canadian banks prefer to look like this:

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Which to be fair is it’s own very particular symbolic statement, and in its moment superbly in tune with Canadian culture.

Thanks to Gerald Forster for the photo of Ben Watson. Gerald is the founder of Here We Go Now.

For more on culture, try this.

CCO cover 1 breathing

 

 

This is what we do to dreamers

memobottle+manLet’s say you are starting a startup and today you are standing in front of a venture capitalist.

With impatience in his voice, the VC says,

“Tell me again exactly what your enterprise is for. How are you going to create value?”

This is what we do to dreamers.

Because the answer to this question almost always comes to you in a mad conceptual scramble for the simplest, most obvious, most literal statement of what your enterprise is “for.”

You stand, you deliver:

“Our product will help people solve problem x for consumer y cheaper than competitor z.”

Whew!

But not so fast. Because now you are wedded to it. Every time someone asks, you are obliged to repeat your simplest, least interesting statement of what your company is for.

It’s the opposite of poetry. Every time you repeat your “value proposition” it gets more obvious, practical, functional, literal, uninteresting and unbeautiful. Your dream is withering.

In the summer of 2015, Hal Varian, Google’s chief economist, insisted, against all measures and most opinion, that U.S. productivity was actually up.

The trouble, he suggested, is that we can’t see these gains because we are using old measures. When the GDP measure was developed in the 1930s, Hal observed, it focused on things like steel and grain. The improvements that come from Silicon Valley are harder to see.

Radical Hal. No, call him Heretical Hal. This was the beginning of the end of capitalism as a blunt object, as a search for mere utility. This was an opportunity to free ourselves from those people who see the world as a solutions to problems, and the more pragmatic and practical the better.

But we can’t complete this heresy until we begin to make certain value visible. We need to show how our enterprise will create value of a social, cultural, human kind. We will have to show that Uber is not merely cheaper than a taxi cab, but a richer, more human way to discover a city. (I set aside the labor issues for another time.) We will have to show the Airbnb is not merely a cheaper hotel room, but that it is a richer, more human way to discover a city. As it stands, and as far as capitalism (and Uber and Airbnb themselves) are concerned, this remains “dark value.”

Sometimes dark value is revealed, but typically this revelation comes late in the process. Ideas happen, capital is made added, enterprise springs into the world, innovations are rolled out. And then someone says, “Er, what about marketing?”  Planners, strategists, creatives, designers, ethnographers are summoned to contemplate this poor, beaten creature.

With any luck the post mortem goes pre mortem. The innovation springs to life, it’s coat glossy with new meaning. But often even this creative genius can’t do anything for the “innovation.” It is beyond all hope. It is designed to solve a problem that no one cares about because it adds virtually nothing to the world. “Whiter whites” are a death mask.

But sometimes these creatives discover, invent, conceptualize dark value. And the consumer will say, “Oh, that’s what it is. You kept telling me what it’s for. No, that I like. I can live that.”

By this time of course it’s all up stream. The creatives are working with something that’s mostly formed and they are working with people who really in their heart of hearts think “all the creativity stuff is really just icing for the cake. It’s the sizzle that sells the steak.  It’s the stuff you have to say to persuade the consumer to buy a product that frankly should have sold itself on the strength of it’s functionality. I mean, really, what is the matter with these people.”

What if we started looking for and working with dark value from the very beginning?

And if this sounds like a good idea, please consider buying my new book Dark Value here. It’s a bargain at $2.99.

Acknowledgements

Thanks to Leora Kornfeld for engaging me this morning with a useful email. And thanks to many people on many media who have offered encouragement for the Dark Value project.

The image is from this website.

Dark Value (repriced!)

man working on cool calculationsI’ve changed the price of Dark Value from $7.77 to $2.99.  (It took a long time and my sticker gun is smoking.) You can get it here.

I do so on advice of learned council, Leora Kornfeld. I don’t believe there is anyone alive who knows more about digital DIY than Leora. See her endlessly interesting blog here.

My original plan had been to price the book at the cost of a Starbucks’ coffee. (Someone recently said this was fast becoming a new international measure of value.) Then I thought, “what if the economists are right, that price is a signal of quality? Would Starbucks pricing discourage purchase?”

But Leora reassures me that “you have to make cheap it enough so people don’t have a chance to pause and think about it” and I think $2.99 is that price. (Those of you who purchased a copy of the book, family members mostly, please send me your email and address and I will send you a crisp $5.00 bill.)

 

Dark Value, a new book published today

Ember Library Mediator

Here’s the abstract for my new book:

Innovators like Airbnb, Uber and Netflix are creating dark value. They are creating features and benefits they didn’t  intend and don’t always grasp. And because this value is hard to see, it’s hard to monetize. I believe dark value is a chronic problem in the innovation and sharing economies. To observe one implication of the dark value argument: Airbnb, Uber and Netflix are charging too little.

We will examine dark value created by AirBnb, Uber, Netflix, Evernote, Fitbit, and Facebook. We will show how to make dark value visible in three steps: 1. discover, 2. determine, and 3. declare. Ethnographers, designers, VCs, creatives, planners, PR professionals, marketers, story tellers, curators, programmers, content creators, and social media experts all have a part to play. For all of them, Dark value represents a new professional opportunity and a new revenue stream.

You can buy Dark Value on Amazon here.

Why buy it? If you are a culture creative in design, marketing, planning, ethnography, advertising, curation, this is a treasure map. It will also help you find new revenue streams, as you find dark value for others.  (It now occurs to me that “A Treasure Map” should have been my subtitle.)

What will it cost you? The price is $2.99. It will take you about 30 minutes to read. If you buy a copy, please send me an email and I will put you on a mailing list for updates. I’m thinking about a Keynote deck, and you would get this for free.

 

new ways to make culture and discover value

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