Archive for May, 2005

glenn reynolds.jpg

A great op-ed piece in the Wall Street Journal today from Glenn Reynolds (of Instapundit fame) on the ways in which blogging may someday supplant the newspaper. As Reynolds notes, “newspapers” constructed out of the work of independent, decentralized, unedited, undirected bloggers gives us the news with certain filters removed. This is one of those pieces that makes the future legible.

Reynolds’ essay reminded me of a piece in the New York Times a couple of days ago. It is now possible to get unauthorized tours of the Museum of Modern Art. The Times says these reflect,

a recent podcasting trend called “sound seeing,” in which people record narrations of their travels – walking on the beach, wandering through the French Quarter – and upload them onto the Internet for others to enjoy. In that spirit, the creators of the unauthorized guides to the Modern have also invited anyone interested to submit his or her own tour for inclusion on the project’s Web site, mod.blogs.com/art_mobs.

This is a splendid act of disintermediation. Museums have been pretty bad custodians of their collections. With exclusive control of the museum space, it was their way or the highway. Podcasts give us a way to break this stranglehold. (I do not mean we should not listen to their wisdom, only that they should have been given “sole source” authority.)

Newspaper and museums, these are two of the gate keepers of contemporary culture. Their diminution must help a hundred flowers bloom.

References

Kennedy, Randy. 2005. With Irreverence and an iPod, Recreating the Museum Tour. New York Times. May 28, 2005. (Sorry, don’t have this reference.)

Reynolds, Glenn. 2005. We the (media) People. Wall Street Journal. May 31, 2005 here

Categories : Plenitude
Comments (12)
May
27

Coldplay and celebrity suicide

Posted by: | Comments (10)

martin.jpg
"I think shareholders are the greatest evil of this modern world."
Chris Martin, Coldplay

Chris, buddy!  What about terrorism?   AIDS in Africa?  Military dictators in the third world?

Shareholders?   Dude, take a course at LSE. 

We’’re not surprised when rock musicians don’’t understand economics.    But Chris doesn’’t even get the anthropology.  For an author of contemporary culture like Chris Martin, this shouldn’’t be so hard.

Chris and the guys are locked into the developmental cycle that controls a good deal of contemporary culture.   A band comes up.   They are eager to be included.   They listen to management and their fans.   They are interesting and accessible all at once.    Then, they decide that they are not being artistic enough, that they are not "pushing the envelope"” hard enough.  This makes them a little like medieval merchants.  Once you’’ve made your fortune, you start thinking about your soul.   

In the Coldplay case, it was time to get the "popular" out of culture. This is especially ironic because Coldplay rose to stardom because Radiohead went through the cycle.   The latter committed celebrity suicide by releasing albums that were suddenly difficult, cryptic, and inaccessible.   Coldplay stepped into the breach.  They were the new Radiohead. 

Coldplay’s debut album Parachutes sold 5 million copies, and A Rush of Blood to the Head, released in 2003, sold 10 million.    Chris is on the verge of a new album, X&Y.   He is making those artistic noises that Radiohead made before they took their leave of the spotlight.   Now that they have their capital, they are beginning to worry about their credibility.

Clearly, Coldplay is entitled to do anything they want.  But it is sad that they will forsake their celebrity because they are captive of those nutty avant garde notions of what the artist should do.    Ours is no longer a dual world that distinguishes artists into two mutually exclusive camps: popular and credible.  It’’s now a continuum and we have seen artists learn to work the continuum in a variety of ways.  One of these is to release a stream of albums, some of which are frankly popular, others frankly difficult.  The career of Stephen Soderbergh is a good case in point for the film world.  So, for the matter, is the career of Martin’s wife, Gwyneth Paltrow. 

Contemporary culture has opened up.  The audience is no longer either clueless or hip.   Everyone, I think, is a good deal more sophisticated than we used to be.   That means that new multiplicity rules apply and we are interested in a variety of music.   More than that, we are interested in artists who are sufficiently mobile to work the creative continuum.    The last thing we want is to witness celebrity self destruction that comes from the anxiety that they are not "serious"” and "artistic"” enough.   

Chris, dude, you don’’t have to choose anymore.

Ani II.jpg

This weekend I had lunch with Stewart Owens. Stewart was the Vice Chairman and Chief Strategic Officer of Young and Rubicam. He is now a principal at mcgarrybowen.

We agreed that marketing has become more demanding at the very moment that research practitioners are, some of them, working to an ever lower standard. This means that data coming into the corporation is, some of it, compromised from the very beginning. It doesn’t matter how smart the analysis post hoc. Garbage “in” must mean garbage “up.” (GIGU is the corporate version of GIGO.)

Stewart and I remarked that a lot of the qualitative work is accomplished by people who appear to be suffering a terrible case of amnesia. People can have spent 20 years doing focus groups but they appear to have learned almost nothing in the process. They have developed no depths of knowledge. They have listen to people talk about themselves and their culture twice an evening for thousands of evenings, and nothing stuck. It’s was in one ear and out the other.

Following Ani DiFranco, we might call this the “gold fish” effect. In a song called “Little Plastic Castles,” DiFranco lays it out

They say goldfish have no memory
I guess their lives are much like mine
And the little plastic castle
Is a surprise every time.

References

DiFranco, Ani. 1998. Little Plastic Castles on the album of the same name. Copyright Righteous Babe Records. The Amazon.com link for this CD here

The mcgarrybowen website here

Categories : Marketing Watch
Comments (3)
May
25

How to write a Case Study

Posted by: | Comments (10)

christensen.gif

First, you start with a quote like this one:

Subscription services will replace the entire music purchasing experience. (David Goldberg, Vice-President and General Manager, Yahoo! Music)

Then you invent someone on the verge of a momentous decision. I like to put this someone in a midtown office staring out at the autumnal rain. This is called “atmosphere.”

Craig Norton was sitting in his midtown office staring out at the autumnal rain. He put down his BusinessWeek and thought hard. If what Goldberg said was true, Craig might as well close up shop right now. As the CEO of Bang the Drum Music and the man responsible for a website that sells music online. The motto: “a little like iTunes only totally better.”

Here we insert 800 very carefully chosen words on the music industry and sales in the second half of the 20th century, the rise of the internet as a new channel for music sales, the effects of Napster and Kazaa on the industry, and the introduction of the on-line purchase opportunity, from Apple and its competitors and then the rise of the subscription model from the likes of RealNetworks, AOL, Napster, and, as of May 10, Yahoo! Music.

We want to make the case a welter of data and interpretive possibility. We are setting the foundations for 80 minutes of classroom discussion. We want enough intellectual “noise” to jam the navigational equipment of the mass of the class but not so much that the gifted students can’t fight their way through. It’s a sweet spot calculation: enough noise to baffle everyone for about an hour, not so much as to leave all of them baffled at the 81 minute mark. If we do our job, a certain clarity should be emerging around the 65 minute mark. Revelation should arrive with the punctuality of the New Haven express at the 72 minute mark. This leaves 8 minutes to clue the other kids in.

Yada. Yada. Yada. [Consider the 800 words written. You know what to do.]

For conventional business issues, the task is straight forward. We salt the case with the key figures, findings and observations that make it possible for discussion to ensue, controversy to break out, camps to form, wits to exercise and sharpen, and then, at the 72 minute mark, to have one of the bright ones put everything together, and come thundering out of our carefully created haze to “crack the case.”

But the case I am thinking of here is not a conventional one. Certainly, Craig Norton has a real problem. I think he also has a real opportunity. The glib thing to do here, and this will tempt the less gifted students in the class, is to say, “Craig, buddy, make the move, change the model, go with subscription.” These kids will bite on the Goldberg remark and never look back. This is good for the class to have some kids setting up a position.

But the smart ones will say, “no, this is too easy.” At the very least, they will know the genre well enough to know that no one gives away the secret in the opening lines.

The trick is to give students something with which to work. Because this blog sits at the intersection of anthropology and economics, I am interested in how cultural considerations might argue against Goldberg’s advice and encourage Norton to hold his position. (In my little universe, this is the answer that cracks the case. It may be wrong, but then the point of the case study is not to promote inevitable truths, but teach people how to see past the obvious.) Here’s what we have in the case (sounding suspiciously like a passage from BrandWeek [which it is, as below]).

The online providers typically pay the music labels about $6 per person a month for a subscription that allows users to listen to music only on their PCs. The service in turn typically charges users $10 a month. After expenses such as the cost of server infrastructure and credit-card fees, that leaves a profit market of about 30%.

However, for subscriptions that allow downloads to portable players—which most people are likely to want—the fee to the label increases to about $8. That’s why RealNetworks and Napster charged $15 per month before Yahoo came in with its $7 offer.

Someone, Mr. Gates, let’s call him, will notice that Yahoo is going to have to go back to the consumer, rescind the $7.00 price, and go higher. The business model cannot be sustained. Yahoo’s price of $7.00 was introductory.

Someone will counter that Yahoo might have enough clout to force the music labels to drop their fees. But we have anticipated them in the case.

Many music execs believe Yahoo is charging too little and could get consumers hooked on unsustainably low prices. “The labels are very sensitive to the devaluation of music,” says RealNetworks chief strategy officer, Richard Walpert.

And sure enough someone will read this passage out, and the counter is challenged. Yahoo cannot hope that industry accommodation will bail them out and the class will see this. But we have something useful on the table and this is our opportunity to open a path for the class.

“So Mr. Gates, is this a problem? People change their prices all the time.”

“Well, I think if you bring in people at one price and then charge them another, they have a right to be angry.”

“Angry enough to do something about it?”

“umm.”

The HBS drill is clear. An instructor may never lecture or lead the class. As Ben Shapiro used to say, what happens in the classroom belongs to the section.” If the students don’t crack the case, they don’t crack the case. Their loss. But the instructor may ask the difficult question, forcing the student to revise the assumptions with which they construct their original positions.

“Ms. Lumin, what do you think? Will subscribers leave Yahoo because of a little price change?”

If things go well, it should be possible to draw out two larger issues that must be answered to decide whether Goldberg is right and what Norton should do. The first of these is the special relationship between the consumer and music. Music is formative of who the consumer is and the very values and objectives that define as them as people and consumers. Music takes on meaning from the life of the consumer and it gives off meaning in the life of the consumer. A special bond is formed. (This is very hard to get into the case, but it should be a clear and retrievable fact in the experience of most of the students.)

As this approach draws out, a new conclusion emerges. The instructor may wish to beard the class in the following way.

“So you are telling me that consumer really care about their music. And I guess this means that they should be prepared to pay more for it, no? A pricing increase should be ok.”

Again, the less gifted students will go for this, but the brighter ones will remain impatient. And now we are forcing them down into still deeper assumptions about the case and a still deeper knowledge of their culture. Eventually someone will say,

“Look, there is this special connection between the music and the consumer, and this means they will resent a change in pricing.”

“Tell me why.”

“Well, um, because you are holding their music hostage. You are taking advantage of the fact that they’re connected to it. This connection means they have no choice but to pay you.”

“And that’s a problem why?”

“Because you are exploiting their dependency and no one likes having no choice. This really is taking advantage.”

The smart ones will keep digging.

“It kind of stops being a contract when one party has no choice but to continuing to pay whatever the service charges. This is almost like slavery, isn’t it? The subscription model actually incents the consumer to leave the supplier…just to punish them for their temerity. I think people will want to buy, not rent because it protects them from this vulnerability. More than that, they will be incented to move from renting to buying to punish the company that exploited their connection to their music.”

If we are really lucky someone will recall the moment when the CEO of the Coca-Cola Company suggested that Coke machines would use variable pricing technology to charge more when it was really hot out. After all, his logic went, Coke was creating more value, it should harvest more value. This was one of several reasons why the CEO was removed from office. Pricing that takes advantage of the consumer does generate revenue but it also does great damage to the brand in the process.

More tomorrow.

References

Burrows, Peter, Ben Elgin, Ronald Grover, Jay Greene, Heather Green and Tom Lowry. 2005. Online Music: Rewriting the Score. BusinessWeek. May30, 2005, pp. 34-35. (NB: two passages from the “case” [specifically paragraphs 12, 13 and 16] are drawn from the BusinessWeek article, for which acknowledgment and my thanks are here noted.)

The photo above shows C. Roland Christensen who was, for fifty years, a driving force behind the development of the case method.

Comments (10)
May
24

has business and branding been feminized?

Posted by: | Comments (8)

telephone.gif

Oh, dear, God. According to a columnist at the Financial Times, an economy in which value comes from innovation, culture, and creativity must necessarily reflect a deeper trend: the feminization of business.

The whole vocabulary of business has changed. Bosses who were once gruff, tough, macho, dominant and bold are now expected to be open, approachable, caring, persuasive and kind. Command-and-control systems of management, with their rigid hierarchies and strict rules, have given way to flexibility, collaboration and teamwork. We hear a lot less about risk, conflict and conquest and a lot more about ethics, values and responsibility.

In short, business has become feminised. I mean this not in the sense that women have seized the reins of power – they are still lamentably under-represented in the upper tiers of management – but in the sense that stereotypically female values are in the ascendant and stereotypically male ones are in decline. These days bad companies are from Mars, good companies are from Venus.

But, wait, it gets worse.

[B]rands have replaced factories as companies’ most important assets. A high-quality product is just the price of entry to a market. Beyond that, what companies are really selling is the thing they can use to differentiate their products from those of their competitors: the set of emotions, ideas and beliefs that their brands convey.

With this in mind, it is easy to see why business is becoming feminised. Companies no longer sell products to the public simply on the basis of rational attributes such as functionality and utility. Emotion is now just as important – perhaps even more so. The most successful brands and companies are those that establish a relationship with consumers based on communicating with them, understanding their needs and empathising with them.

It is hard to imagine that anyone in the educated world imagines that the world divides so neatly, that it is women who are diplomatic, collaborative, creative, and really only women who are capable of the building and managing of brands.

I have a theory about people who think about gender in these mutually exclusive terms (that some human qualities are really feminine qualities). It’s not a very sophisticated theory, but then, hey, thanks to the FT it is, so far, not a very sophisticated debate.

My theory is that this theory is most attractive to those who went to all-boys, boarding schools. From a boarding school, the world of gender probably looks very mutually exclusive indeed.

It is fashionable to chortle over this kind of thing, because guys are just great big Labrador puppies without a trace of intellectual finesse or creativity. But hang on there, guv. The moment we indulge ourselves in this kind of nonsense we declare ourselves, the men among us, at any rate, as unfit for marketing office.

Here’s the simple anthropological truth of the matter. None of the higher intellectual or creative abilities is gender specific. I don’t care what Larry says. Until we have had several generations of bias free socialization, we are merely whistling Dixie.

And speaking of Dixie, let us remember that it was in not so long ago not unusual to hear people insist that there existed essential differences between ethnic groups, nationalities, classes, regions, and religions. (And do I have to remind anyone that the FT essay bears more than a little resemblance to 20th century treatments of the Jewish influence on German culture?) Gender is merely the last hold out of that demonic inclination to suppose that some aspects of humanness take up residence only or mostly in this or that corner of the demographic patch work.

And if historical perspective doesn’t settle this issue, perhaps you, the male reader, will at least take the self interested point of view. If the essayist for the FT is correct, it is time for a lot of the people who care about branding to give over to those with the right gender credentials.

References

Anonymous. 2005. Macho business muscle gives itself a feminine
Makeover. Financial Times. May 17, 2005. Registration and subscription required.

Acknowledgments

Tom Guarriello here, for pointing out the FT essay. I think Tom takes more kindly to the essay. I will let you know if he enters the lists in its defense.

Last note:

This is the 350th entry here at This Blogs Sits At the Intersection of Anthropology and Economics. Please present your ticket stubs at the concession stand for a small Coke and a cheery wave from the projectionist.

May
23

we are all teenagers now

Posted by: | Comments (14)

multitasker.jpg

The American comic Shelly Berman used to say he preferred watching TV at home to going to the movies because at home he didn’t have to wear any pants.

This may or may not answer the puzzle now vexing Hollywood: why attendance is skidding downwards.

This year, box-office is off 5 %, and attendance is down 9 %. One weekend in early May, the top twelve films made a mere $77 million, the worst gate in five years. Box office is off 10% since 2002.

Sharon Waxman of The New York Times is all over this trend, and recently she put an “uncomfortable” question: “Are people turning away from lackluster movies, or turning their backs on the whole business of going to theaters?”

It will not do to say Star Wars ($50 million it’s first day) will save the day. An industry expert says otherwise.

“One movie cannot change the whole course of events over one weekend. […] We could not reverse three months of downward with one film. We’re way down.” (Paul Dergarabedian, president, Exhibitor Relations in Waxman, 2005a)

Lots of thing have driven attendance down: better home theatres, faster access to DVDs, failing block busters, “sleepers” that never awaken. Waxman (as below) reviews them well.

But I think Shelly Berman might have been right. Watching movies or TV at home has certain advantages. The chief of these is that at home we can multitask.

I don’t know what the figures look like here, or where to look for them, but I think it’s probably true that everyone multitasks more than they used to, and some of us multitask virtually all our waking hours.

In short, we are all teenagers now. This was one of marketing research revelations of the 1990s: that teens could watch TV, take a phone call, do their home work, monitor a conversation in the other room, and ignore their parents all at the same time. But some 10 years later, it looks like kids were merely the early adopters.

I know it’s true from my own experience. I am pleased to see how many emails I can dispatch in the time it takes Pam and I to “watch” CSI: Miami. I am sure shards of TV dialogue find their way into my emails and perhaps shouts of warning (“Look out behind you, Hortio, look out!”) but these are merely the moments of incoherence my clients have come to expect of me.

Going to the movies does take us captive. We can only do one thing. What a charmingly 20th century idea! Does anyone do one thing anymore? Surely not. We don’t multitask because we can, we multitask because we must.

There is even multitasking within the multitasking. When watching TV we can surf the channel stream and we do often manage to watch more than one program at once. This is remotely possible in a Cineplex and I was once decided to go at random from one film to another. Just to see. It wasn’t pretty. I walked out of a Rozema treatment of Jane Austin (always a good idea) straight into Fight Club. (I am still in counseling.)

This raises another question. How is it we can follow more than one channel at once? It is because our media I.Q. have risen so dramatically that several programs at once is pretty easy. Once we became masters of genre, a good deal of the standard TV show became gratuitous. Our grandparents might have labored heroically to follow the complexities of a Lucy Show. We need a couple of interventions over 30 minutes not just to “get” the plot but to predict the outcome. (And it may be this new sophistication that has encouraged TV shows to build new complexity in. See the new book noted in the post on Culture wars, about 5 days ago.)

Now the movies are really in trouble. They may build in all the complexity they want, but really, after about 4 minutes we know were this baby is going and we are reaching for our cell phones or laptops. SHHHH! Not in a movie theatre, these are little shrines to the very old idea of doing one thing at once. In a movie theatre we are, in the Tom Wolfe/NASA phrase, spam in a can. Actually, we are pre-spam. We are cows in a feed stall.

So Shelly Berman was right, in a way. The advantage of TV is that it allows for multitasking, and our new media multiplicity, our ability to follow several threads at once.

My prediction: the television is slowly and belatedly making good on its early rep: that it would be the death of the movie house.

References

Waxman, Sharon. 2005a. ‘Star Wars’ Breaks Box-Office Records. New York Times. May 23, 2005.
here

Waxman, Sharon. 2005b. Hollywood Worries As Decline Continues. New York Times. May 10, 2005.
here

Categories : Dynamism watch
Comments (14)
May
20

White Like Me

Posted by: | Comments (3)

eddie murphy.jpg

Do you remember Eddie Murphy’s “White Like Me” routine on Saturday Night Life, the one in which he revealed that white people don’t have to pay for the bus or sign for a loan?

I always thought this was comedy…until I received this disturbing email.

The Orvis Company Store Private Shopping Night

Save the date! Thanks to the generosity of The Orvis Company Inc President/CEO Perk Perkins (Williams ’75), All-Ivy Club Members are invited to a private, after-hours opportunity at their Manhattan store located just blocks away from the club to get outfitted for summer. Members will receive a discount on all merchandise purchased throughout this special catered evening. Orvis is America’s oldest mail order company and a sporting tradition since 1856, specializing in men’s and women’s apparel, along with gear for the country home, dogs, fly fishing, hunting and travel.

Privilege, it’s a terrible thing. (Among other things, it encourages you to dress badly.)

May
19

Great moments in metaphor

Posted by: | Comments (4)

pommel horse.jpg

It might have been the single greatest act of celebrity self destruction since Nick Nolte showed up at the Toronto International Film Festival in his pajamas or Courtney Love flashed the crew on Letterman.

On April 28th, Dave Chappelle walked away from his comedy series and a new $50 million contract. Rumors flew. His credibility plummeted. A brilliant career was suddenly in shambles. Dave was now rumored to be in South Africa…strung out or stark raving made.

It was time for a little “damage control.” Like all great communicators, Chappelle reached for metaphor.

“It was a clumsy dismount,” he said to explain his abrupt departure.

The metaphor invited us to accept: a) that the departure was necessary (all pommel horse routines must end), b) that it was bound to be difficult (this is always most difficult part of the routine), and c) that, hey, he missed this one (no big deal, everyone does).

Great save, Dave. I believe you stuck it.

References

Farley, Christopher John. 2005. Dave Speaks. Time Magazine. May 23, 2005. p. 68.

Categories : Creativity Watch
Comments (4)

public enemy.jpg

A shopping mall in the UK is banning those who wear hooded tops. Tony Blair supports this effort as part of his “yes-to-civility, no-to-hooligans” campaign.

Cultures have a funny way of cultivating their opposite. It is not very surprising then that one of the nations most preoccupied with politesse should produce some of the rudest people on the face of the earth. I refer, of course, to the English soccer fan.

Many people who wear hooded tops are soccer fans for the rest of the week. They swagger, swear, glower, and otherwise seek to intimidate by appearance. They are, we must all agree, a deeply obnoxious presence.

But I have two words for the Bluewater mall and Britain’s Prime Minister:

bite me.

Call it the “rule of no rules,” but here’s how it works in open societies. We may not ban expressive behavior. If clothing or conduct inflicts no material cost, no substantial injury, no loss of interest, we may not ban it. That’s what it is to be an open society.

Now, if you want to get tough with holligans, by all means, be my guest. I may be the only anthropologists on the planet who does not harbor a bleeding heart. I don’t care what deeper social causes inspire criminal behavior. When people break the law (the criminal law), they go to jail (gaol).

Most of my colleagues would insist we are treating the symptom, not the disease. Not me. I say crush the little bastards. Put them in the jail for the remainder of their natural lives. With any luck, this will be time enough to see the return of public flogging.

But let us make this punishment for criminal behavior, not expressive behavior. If all our offenders have done is wear a hoodie, leave them be. No harm, no foul. No foul, no gaol.

That little tirade satisfies the libertarian within. But the anthropologist remains puzzled. How is it that Western, First world, societies continue to ban expressive behaviors (hoodies in the UK and the chador in France)?

What part of “open society” do we not understand?

References

BBC coverage of the hoodie ban, here

May
17

Jiminy jumps the shark

Posted by: | Comments (3)

jiminy ii.jpg

It’s a moment. A defining moment when you know that your favorite television program has reach its peak. That instant that you know from now on…it’s all downhill. Some call it the climax. We call it jumping the shark. (from www.jumptheshark.com)

The Jump the Shark website is where TV shows are declared DOA. People identify the precise moment when technique turns into formula, when the grammar of the show is revealed. Anthropologically, this is hyperventilatingly interesting. The moment we see something jump the shark is the moment we go from being a participant to an observer. It’s the moment we get jerked out of the experience of watching a show into being its critic. The form of the program no longer engages. We are suddenly disengaged and scornful.

As Henry Jenkins notes, we are ever more sophisticated as consumers of the media feed. And this means we get to the JTS moment more quickly, more often. And this is what drives popular culture to improve or at least to turn over with greater speed. It has to stay ahead of us.

The JTS moment can be applied to anything in our cultural experience and it happened to me this morning when I was reading a preview of the new Martin Short movie: Jiminy Glick in Lalawood.

The film was improvised à la Waiting for Guffman, though the raucous riffing proved hazardous to Short’s makeup. British director Vadim Jean recalls Short laughing so hard off camera at a twisted monologue by A Mighty Wind’s John Michael Higgins that ”I saw him put his hands to his face to hold his prosthetic and run into the corner so it wouldn’t split.”

Something in me snapped. This is one too many “we laughed till we cried” PR puffs from the film set. Ok, I get it. The film set was a place of endless invention and new comedic highs. Ok, so the movie will be a work of genius. It’s enough already.

I think what set me up for this was all that press for Ocean’s 12 in which the stars were constantly talking about how much fun they had together. Predictably, Don Cheadle was the only one who pulled it off without sounding like an idiot, but the formulae is now so tired only an actor of his standing can manage to do this. There is nothing quite as depressing as listening to stars talk about how spontaneous they were…in language and a manner that is utterly not.

Now there is a particular irony here. Jiminy Glick is supposed to ridicule Hollywood. And in this event, it is, on balance, probably better not to engage in the behavior you mean to ridicule.

There is a well established division of labor here. Mainstream Hollywood creates things that become, in short order, ludicrous through craven repetition. Enter Christopher Guest or Martin Short to take the now exhausted form and declare it “over.” (We might think of them as crustaceans cleaning up the ocean floor.) Now the industry can move on. “Oh,” they say on a talk show, “we can’t do that. It’s so Jiminy.” (The cultural evolution is, I guess, inevitable. We may now expect a new comic to come up doing satire of Short’s satire. Or maybe that was Dave Chappelle’s job, before his Icarian descent.)

But the larger anthropological issue here is pretty compelling. First, I don’t think we know what is happening in the head of a culture bearer when he or she experiences that “JTS” moment, when he or she snaps out of consuming the cultural artifact and begins to criticize it. Technically, I mean. What happens here? This is a Ph.D. thesis waiting to happen.

Second, we know that the JTS phenomenon is distributed. You jump the shark on episode 3. I don’t do so till episode 8. This is a reflection of relatively intelligence and sophistication. But it is also a distribution of cultural literacy. This is one of the really important and neglected grounds for segmentation. Forget politics, education, income. The real discriminator is how fast we JTS. (And it may be that speed is not the only discriminator. Maybe we don’t all JTS in the same way.)

Third, we live in a culture that streams so fast we must all JTS with some frequency. I believe that Victorians might have experienced this as a spiritual or existential crisis. For us, it’s just so same old, same old. We expect to embrace and release constantly (with JTS as the mechanism with which we do so). New enthusiasms turn to ashes. We move on. Or, better, a river runs through us. Who and what we are at any given moment depends upon the media stream running through us.

Four, I think, in our multiple personality way, there is a new cultural formation that allows us to declare a show to have jumped the shark, even as we continue to watch and enjoy it. It is as if we all now have this hyper acute JTS detector in our heads with goes off with the same frequency of most people’s radar detectors. We are now both participant and observer, and all of us anthropologists after all.

References

Anonymous. 2005. Preview of Jiminy Glick in Lalawood. Entertainment Weekly. Issue 817/818. April 29, May 6, 2005.

jump the shark here

May
16

Branding: big pipes vs. little ones

Posted by: | Comments (8)

coke bottle.jpg

It is a truism of marketing practice that small, “niche,” brands are smaller and more nimble than great, big ones. Someday, this may prove to be wrong.

Thanks to Piers Fawkes and Simon King at PSFK (and www.Vogue.co.uk), this news of design innovation from Coca-Cola UK.

Coke invited Matthew Williamson, Manolo Blahnik, Damon Dash, Jonathan Saunders, Wayne Rooney, Gharani Strok and Bay Garnett to redesign the Coke bottle. Some of the bottles enter limited circulation through Harvey Nichols stores, and the original is auctioned to raise money for the Terence Higgins Trust, the UK’s leading HIV charity.

We may take this as a test run for the day, in the not very distant future, when even the most pedestrian Coke bottle will feel the transforming touch of great design. There will be many Coke designs in circulation at any one time, and the turn-over will be fierce. You like the Manolo Blahnik (as above) now in the stores? Snap it up. It will be gone in a week. (We never repeat ad campaigns, however successful they were. Someday we will take the same attitude towards packaging.)

We know that the current uniformity of packages is the artifact of an economic moment that has come and gone. National brands bargained for consumer loyalty by delivering uniformity. We were as a culture mesmerized by the idea of consistency and constancy. Both these moments are disappearing like morning mist on the links of St. Andrews. Someday, consumer packaging will stream with innovation.

What happens to the competitive landscape when this is so? Big brands will stream better than small ones. We may think of them as big pipes, capable of carrying a vast amount and diversity of brand meanings. Little brands, new to the world, will “stream” at their peril. They will need constancy to stake their claim to a place in the marketplace.

Clearly, this reverses the traditional relationship. Now big brands will be the changeable ones. Little brands will be boring, stodgy, and a little predictable. They will be forced to give away the very dynamism on which new entries traditionally depend. Hmm. How then will little brands manage to come up? What will the advantage of littleness be?

It’s as if we have been occupying just to quadrants of a four-part table, the “fast but little” plus the “large but slow.” What happens when big brands take up residence in the “large and fast?”

Reference

The post from PSFK here

Post Script

This blog has been preoccupied with the dynamism of consumer taste and preference and we have from time to time wondered about the instruments with which we might improve our ability to track and predict this dynamism.

So I was impressed to hear of the work of PSFK and its founders Piers Fawkes and Simon King. Here’s how they describe themselves:

PSFK is a community of trend spotters, futurists, forward-thinking-individuals and cool hunters in Fashion, Design, Advertising, IT, Government, Art, You-Name-It around the world. Sightings of trends are fed to a group of main site editors who then may or may not publish them on the site. We email a weekly and monthly newsletter too to subscribers.

Sign up the PSFK newsletter

Comments (8)
May
13

Branding and baseball

Posted by: | Comments (4)

mccracken.jpg

Branding can make anything mean anything. Cigarettes (Marlboro) = personal freedom. A carbonated soft drink (Pepsi) = youth. A watch (Rolex) = man of action. You could go on…and we do.

The semiotic machinery is not very well understood. Personally, I blame the advertising agencies which seem keen to black box the creative process. But the data keeps rolling in.

Here’s a great example from today’s New York Times on how numbers on jerseys take on meaning.

Mets pitcher Tom Glavine never really even liked No. 47, but it was given to him by the Atlanta Braves at his first spring training and therefore symbolizes everything he overcame to stick in the major leagues. So when Glavine signed with the Mets two years ago and Joe McEwing handed over No. 47, Glavine and his wife financed a baby nursery in McEwing’s home.

“If you play long enough,” Glavine said, “that number becomes your identity.”

For many professional athletes, a jersey number is a personal brand. It is worn on shoes and helmets, wristbands and turtlenecks. It inspires tattoos and is engraved on medallions the size of manhole covers.

In this case, numbers soak up meaning that is thrown off by a player’s circumstances and accomplishments. And then they begin to use it for the meanings it contains. Meaning in. Meaning out.

I can’t help feeling that wearing your number as a medallion is a little like referring to yourself in the third person, but, hey, what would I know about it? In anthropology, the salaries are bad, the benefits worse, and the uniforms are an appalling combination of tweed, khaki and twill. Plus, it turns out there is crying in anthropology.

References

Jenkins, Les. 2005. What Is a Number Worth? Some Athletes Pay the Price. New York Times. May 13, 2005. here

May
12

PDAs vs. laptops

Posted by: | Comments (11)

thinkpad II.jpg

Today I heard a couple of Ipaq owners talk about failed attempts to back up and sync their machines. This, I think, must pretty much seal the fate of the brave little PDA.

For some time now, we have seen encroachment on both sides. Phones have been adding PDAness. Laptops have been getting smaller. PDAs might have fought off this challenge but here’s why the laptop will win.

We live in a world where all missions are critical, where this is no opportunity for “do overs,” where we are either in play or not, where we are taking on the knowledge and networks necessary to negotiate an ever more dynamic world or we are humpty dumpty and sh*t out of luck.

We cannot afford a failed backup or sync. More than that we can’t endure the possibility of failure. We have to know that the data we have put in is the data we can be sure of getting out. There is no room for error.

The sync software is something less than perfectly reliable. But worse, it is almost always the case that we are making the sync or back up decision at the end of a very long day when the possibility of error is high. Chances are if the software doesn’t make a mistake, I will.

The virtue of a laptop is that everything can happen on the same machine. No syncs are called for. And now that there are Vaios and ThinkPads that are not much heavier and a good deal smaller than a hard back, the laptop is finally unburdensome. It has completed the transition from transportable to portable to hardly noticeable. I sometimes have to stop and wonder whether my ThinkPad is in my brief case or not.

There is lots of talk in marketing these days about moving from USPs to deeper kinds of value, from product benefits to consumer benefits, from incremental propositions to real and enduring kinds of value. If knowing that you have your data, all of it, in exactly the form you need it, beyond a shadow of a doubt, if this isn’t creating value of the most enduring kind for the consumer, I can’t imagine what is.

Product categories compete as products do, and its clear that the laptop creates value that the PDA actually puts in jeopardy. Hmm, I think we have a winner.

May
11

Anthropologist rescues Hollywood!

Posted by: | Comments (0)

envy IV.jpg

Envy is a recent film by Barry Levinson. It cost $40 million to make and it grossed $12 million in its opening American release. This is not what they call a blockbuster in Hollywood.

All the elements were promising. Larry David was a producer and Barry Levinson the director. Levinson is my idea of man of greatness, serving Baltimore as Dickens did London. His Homicide: Life in the street is a work of genius, raising the bar for popular culture. The stars of Envy are gifted and well known: Ben Stiller and Jack Black. The story is extravagantly goofy: best friends fall out after one of them strikes it rich with a new invention: Vapoorizer. Christopher Walken turns in another fine performance, throwing his cadenCES around in that mesmerizing way of his.

So what went wrong? My theory is that Levinson lost out to the anthropologists. All the creatives in the film biz engage in the close observation of everyday life. Comedians especially. And the opening 20 minutes of Envy are ethnographically delicious. Stiller and Black take turns serving up the stock facial expressions and turns of phrase of the white collar worker and suburban life. And it’s really funny if watching the stylistics of speech and conduct is what you do for a living. But if you’re not an anthropologist or a comedian, well, it’s just “nothing,” a mysteriously unexceptional recitation of the unmistakably unexceptional.

Larry David’s Seinfeld and Curb your enthusiasm are both very good at excavating the obvious. David has a genius for showing how the things that shouldn’t matter prove often to be the very fissure out of which order escapes like air from a balloon. (In David’s world, there is always room for differences of opinion about the “shared” rules of everyday life. It’s funny when they are negotiable, and funnier when they’re not. Indeed, if we said to David, no more episodes about the Goffmanian rules of everyday life, his career would end. Lear/Shakespeare was wrong to say “nothing comes of nothing.” David made it pay.)

The mystery thickens. David excavates “nothing” to very good effect. Envy doesn’t. Envy makes us scratch our heads and ask, “so why am I watching this again?” David produced and help write Envy, so what happened?

We can only speculate, but when you think about Levinson’s treatment of popular culture, it is very much more indicative than David’s. In the diner scenes in Diner, for instance, Levinson demonstrates a gift for making nothing speak. All the details of guys eating together, arguing, interacting, competing…all of these nothings are made to tell the story, to recover a time (1950s/1960s) and a place (Baltimore), to signal who they are and where they, variously, live. This is nothing made voluble.

Teamed with David and the comedians (Stiller will dial it down as far as you let him), Levinson was now participating in another tradition.

It turns out that when dealing with nothing you have to choose: explode it (in the Davidian tradition), or project onto it (in the Diner tradition).

But you can’t just let it lie there. That’s a nothing from which nothing truly comes.

May
10

the culture wars continue

Posted by: | Comments (3)

johnson cover.jpg

Be it resolved:

that commercial culture is compromised culture

Pro:

F.R. and Q.D. Leavis
Robert and Helen Lynd
Richard Hoggart
Helmut Minow
John Berger
Christopher Lasch
Neil Postman
Noam Chomsky
Hilton Kramer
Stuart Ewen
Christopher Lasch
Thomas Frank
Benjamin Barber

Contra:

Lloyd Warner
Herbert Gans
John Carey
John Docker
Warren Susman
H.S. Bhabra
Robert Thompson
Tyler Cowen
Charles Paul Freund

and now:

Johnson, Steven. 2005. Everything Bad Is Good for You: How Today’s Popular Culture Is Actually Making Us Smarter. New York: Riverhead.

References

Barber, Benjamin R Barber, Benjamin R. 1995. Jihad Vs. McWorld. New York: Time Books/Random House.

Berger, John. 1972. Ways of Seeing. London: British Broadcasting Corporation.

Carey, John. 1992. The Intellectuals and the Masses: pride and prejudice among the literary intelligentsia, 1880-1939. London: Faber and Faber.

Caughey, John L. 1984. Imaginary social worlds: a cultural approach. Lincoln: University of Nebraska Press.

Cowen, Tyler. 2002. Creative Destruction: How Globalization is Changing the World’s Culture. Princeton: Princeton University Press.

Cowen, Tyler. 1998. In Praise of Commercial Culture. Cambridge: Harvard University Press.

Denby, David. 1996. Buried Alive: Our children and the avalanche of crud. The New Yorker LXXII, no. 19: 48-58.

Docker, John. 1994. Postmodernism and popular culture: a cultural history. Cambridge. New York: Cambridge University Press.

Ewen, Stuart. 1988. All Consuming Images: The politics of style in contemporary culture. New York: Basic Books.

———. 1976. Captains of Consciousness: Advertising and the Social Roots of the Consumer Culture. New York: McGraw-Hill.

Frank, Thomas. 1997. The Conquest of Cool: Business Culture, Counterculture, and the Rise of Hip Consumerism. Chicago: University of Chicago Press.

Freund, Charles Paul. 1999. Word Wars. Reason 30, no. 11: 31.

Fussell, Paul. 1991. Bad, or the dumbing of America. New York: Summit Books.

Gans, Herbert J. 1967. The Levittowners: Ways of life and politics in a new suburban community. New York: Vintage.

———. 1979. Symbolic Ethnicity: The future of ethnic groups and cultures in America. in On the Making of Americans: Essays in honor of David Riesman. editors Herbert J. Gans, Nathan Glazer, Joseph R. Gusfield, and Christopher Jencks, 193-220. Philadelphia: University of Pennsylvania.

Hoggart, Richard. 1957. The uses of literacy: aspects of working-class life, with special reference to publications and entertainments. London: Chatto and Windus.

Kleinhans, Chuck. 1994. Cultural Appropriation and Subcultural Expression: The Dialectics of Cooptation and Resistance. Northwestern University Center for the Humanities.

Klosterman, Chuck. 2002. The Pretenders. New York Times March 17, 2002.

Lasch, Christopher. 1978. The Culture of Narcissism: American Life in an Age of Diminishing Expections. New York: W.W. Norton and Company.

Lears, T. J. Jackson. 1983. From Salvation to Self-Realization: Advertising and the Therapeutic Roots of the Consumer Culture, 1880-1930. in The Culture of Consumption: Critical Essays in American History, 1880-1980. eds Richard Wightman Fox, and Jackson T. J. Lears. New York: Pantheon.

Leavis, F. R. 1930. Mass civilisation and minority culture. Minority Pamphlet ; no. 1. Cambridge: The Minority Press.

Leavis, Q. D. 1932. Fiction and the reading public. London: Chatto & Windus.

LeMahieu, D. L. 1988. A culture for democracy: mass communication and the cultivated mind in Britain between the wars. Oxford : Clarendon Press.

Lynd, Robert and Helen Lynd. 1956. Middletown: a study in modern American culture. New York: Harcourt, Brace and World.

Lynd, Robert and Helen Lynd. 1937. Middletown in transition: a study in cultural
conflict. New York: Harcourt, Brace and World.

Morris, Meaghan. 1990. Banality in Culture Studies. in Logics of Television. editor Patricia Mellencamp, 14-43. Bloomington: Indiana University Press.

Postman, Neil. 1985. Amusing Ourselves to Death: Public discourse in the age of showbusiness. New York: Penguin.

Rothstein, Edward. 1999. Trolling ‘Low’ Culture For High-Flying Ideas: A sport of intellectuals. New York Times March 28, 1999: AR 33.

Susman, Warren I. 1984. Culture and Commitment. Culture as History: The transformation of American society in the Twentieth century. Warren I. Susman, 184-210. New York: Pantheon Books.

Thompson, Robert J. 1996. Television’s Second Golden Age. New York: Continuum.

Warner, W. Lloyd. 1953. American life: dream and reality. Chicago: University of Chicago Press.

———. 1959. The living and the dead: a study of the symbolic life of Americans. Yankee City Series, V. 5. New Haven: Yale University Press.

Warner, W. Lloyd, J.O. Low, P.S. Lunt, and Leo Srole. 1963. Yankee City. New Haven: Yale University Press.

Washburn, Katharine, and John F. Thornton. 1996. Dumbing down: essays on the strip mining of American culture. 1st ed. ed. New York: W.W. Norton.

Get Adobe Flash playerPlugin by wpburn.com wordpress themes