Archive for May, 2005
The center will not hold: disintermediation x 2
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A great op-ed piece in the Wall Street Journal today from Glenn Reynolds (of Instapundit fame) on the ways in which blogging may someday supplant the newspaper. As Reynolds notes, “newspapers” constructed out of the work of independent, decentralized, unedited, undirected bloggers gives us the news with certain filters removed. This is one of those pieces that makes the future legible.
Reynolds’ essay reminded me of a piece in the New York Times a couple of days ago. It is now possible to get unauthorized tours of the Museum of Modern Art. The Times says these reflect,
a recent podcasting trend called “sound seeing,” in which people record narrations of their travels – walking on the beach, wandering through the French Quarter – and upload them onto the Internet for others to enjoy. In that spirit, the creators of the unauthorized guides to the Modern have also invited anyone interested to submit his or her own tour for inclusion on the project’s Web site, mod.blogs.com/art_mobs.
This is a splendid act of disintermediation. Museums have been pretty bad custodians of their collections. With exclusive control of the museum space, it was their way or the highway. Podcasts give us a way to break this stranglehold. (I do not mean we should not listen to their wisdom, only that they should have been given “sole source” authority.)
Newspaper and museums, these are two of the gate keepers of contemporary culture. Their diminution must help a hundred flowers bloom.
References
Kennedy, Randy. 2005. With Irreverence and an iPod, Recreating the Museum Tour. New York Times. May 28, 2005. (Sorry, don’t have this reference.)
Reynolds, Glenn. 2005. We the (media) People. Wall Street Journal. May 31, 2005 here
Coldplay and celebrity suicide
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"I think shareholders are the greatest evil of this modern world." Chris Martin, Coldplay
Chris, buddy! What about terrorism? AIDS in Africa? Military dictators in the third world?
Shareholders? Dude, take a course at LSE.
We’re not surprised when rock musicians don’t understand economics. But Chris doesn’t even get the anthropology. For an author of contemporary culture like Chris Martin, this shouldn’t be so hard.
Chris and the guys are locked into the developmental cycle that controls a good deal of contemporary culture. A band comes up. They are eager to be included. They listen to management and their fans. They are interesting and accessible all at once. Then, they decide that they are not being artistic enough, that they are not "pushing the envelope" hard enough. This makes them a little like medieval merchants. Once you’ve made your fortune, you start thinking about your soul.
In the Coldplay case, it was time to get the "popular" out of culture. This is especially ironic because Coldplay rose to stardom because Radiohead went through the cycle. The latter committed celebrity suicide by releasing albums that were suddenly difficult, cryptic, and inaccessible. Coldplay stepped into the breach. They were the new Radiohead.
Coldplays debut album Parachutes sold 5 million copies, and A Rush of Blood to the Head, released in 2003, sold 10 million. Chris is on the verge of a new album, X&Y. He is making those artistic noises that Radiohead made before they took their leave of the spotlight. Now that they have their capital, they are beginning to worry about their credibility.
Clearly, Coldplay is entitled to do anything they want. But it is sad that they will forsake their celebrity because they are captive of those nutty avant garde notions of what the artist should do. Ours is no longer a dual world that distinguishes artists into two mutually exclusive camps: popular and credible. It’s now a continuum and we have seen artists learn to work the continuum in a variety of ways. One of these is to release a stream of albums, some of which are frankly popular, others frankly difficult. The career of Stephen Soderbergh is a good case in point for the film world. So, for the matter, is the career of Martin’s wife, Gwyneth Paltrow.
Contemporary culture has opened up. The audience is no longer either clueless or hip. Everyone, I think, is a good deal more sophisticated than we used to be. That means that new multiplicity rules apply and we are interested in a variety of music. More than that, we are interested in artists who are sufficiently mobile to work the creative continuum. The last thing we want is to witness celebrity self destruction that comes from the anxiety that they are not "serious" and "artistic" enough.
Chris, dude, you don’t have to choose anymore.
the “gold fish” effect: knowledge and the corporation
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This weekend I had lunch with Stewart Owens. Stewart was the Vice Chairman and Chief Strategic Officer of Young and Rubicam. He is now a principal at mcgarrybowen.
We agreed that marketing has become more demanding at the very moment that research practitioners are, some of them, working to an ever lower standard. This means that data coming into the corporation is, some of it, compromised from the very beginning. It doesnt matter how smart the analysis post hoc. Garbage “in must mean garbage “up. (GIGU is the corporate version of GIGO.)
Stewart and I remarked that a lot of the qualitative work is accomplished by people who appear to be suffering a terrible case of amnesia. People can have spent 20 years doing focus groups but they appear to have learned almost nothing in the process. They have developed no depths of knowledge. They have listen to people talk about themselves and their culture twice an evening for thousands of evenings, and nothing stuck. Its was in one ear and out the other.
Following Ani DiFranco, we might call this the “gold fish effect. In a song called “Little Plastic Castles, DiFranco lays it out
They say goldfish have no memory
I guess their lives are much like mine
And the little plastic castle
Is a surprise every time.
References
DiFranco, Ani. 1998. Little Plastic Castles on the album of the same name. Copyright Righteous Babe Records. The Amazon.com link for this CD here
The mcgarrybowen website here
How to write a Case Study
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First, you start with a quote like this one:
Subscription services will replace the entire music purchasing experience. (David Goldberg, Vice-President and General Manager, Yahoo! Music)
Then you invent someone on the verge of a momentous decision. I like to put this someone in a midtown office staring out at the autumnal rain. This is called “atmosphere.
Craig Norton was sitting in his midtown office staring out at the autumnal rain. He put down his BusinessWeek and thought hard. If what Goldberg said was true, Craig might as well close up shop right now. As the CEO of Bang the Drum Music and the man responsible for a website that sells music online. The motto: “a little like iTunes only totally better.
Here we insert 800 very carefully chosen words on the music industry and sales in the second half of the 20th century, the rise of the internet as a new channel for music sales, the effects of Napster and Kazaa on the industry, and the introduction of the on-line purchase opportunity, from Apple and its competitors and then the rise of the subscription model from the likes of RealNetworks, AOL, Napster, and, as of May 10, Yahoo! Music.
We want to make the case a welter of data and interpretive possibility. We are setting the foundations for 80 minutes of classroom discussion. We want enough intellectual “noise to jam the navigational equipment of the mass of the class but not so much that the gifted students cant fight their way through. Its a sweet spot calculation: enough noise to baffle everyone for about an hour, not so much as to leave all of them baffled at the 81 minute mark. If we do our job, a certain clarity should be emerging around the 65 minute mark. Revelation should arrive with the punctuality of the New Haven express at the 72 minute mark. This leaves 8 minutes to clue the other kids in.
Yada. Yada. Yada. [Consider the 800 words written. You know what to do.]
For conventional business issues, the task is straight forward. We salt the case with the key figures, findings and observations that make it possible for discussion to ensue, controversy to break out, camps to form, wits to exercise and sharpen, and then, at the 72 minute mark, to have one of the bright ones put everything together, and come thundering out of our carefully created haze to “crack the case.
But the case I am thinking of here is not a conventional one. Certainly, Craig Norton has a real problem. I think he also has a real opportunity. The glib thing to do here, and this will tempt the less gifted students in the class, is to say, “Craig, buddy, make the move, change the model, go with subscription. These kids will bite on the Goldberg remark and never look back. This is good for the class to have some kids setting up a position.
But the smart ones will say, “no, this is too easy. At the very least, they will know the genre well enough to know that no one gives away the secret in the opening lines.
The trick is to give students something with which to work. Because this blog sits at the intersection of anthropology and economics, I am interested in how cultural considerations might argue against Goldbergs advice and encourage Norton to hold his position. (In my little universe, this is the answer that cracks the case. It may be wrong, but then the point of the case study is not to promote inevitable truths, but teach people how to see past the obvious.) Heres what we have in the case (sounding suspiciously like a passage from BrandWeek [which it is, as below]).
The online providers typically pay the music labels about $6 per person a month for a subscription that allows users to listen to music only on their PCs. The service in turn typically charges users $10 a month. After expenses such as the cost of server infrastructure and credit-card fees, that leaves a profit market of about 30%.
However, for subscriptions that allow downloads to portable playerswhich most people are likely to wantthe fee to the label increases to about $8. Thats why RealNetworks and Napster charged $15 per month before Yahoo came in with its $7 offer.
Someone, Mr. Gates, lets call him, will notice that Yahoo is going to have to go back to the consumer, rescind the $7.00 price, and go higher. The business model cannot be sustained. Yahoos price of $7.00 was introductory.
Someone will counter that Yahoo might have enough clout to force the music labels to drop their fees. But we have anticipated them in the case.
Many music execs believe Yahoo is charging too little and could get consumers hooked on unsustainably low prices. “The labels are very sensitive to the devaluation of music, says RealNetworks chief strategy officer, Richard Walpert.
And sure enough someone will read this passage out, and the counter is challenged. Yahoo cannot hope that industry accommodation will bail them out and the class will see this. But we have something useful on the table and this is our opportunity to open a path for the class.
“So Mr. Gates, is this a problem? People change their prices all the time.
“Well, I think if you bring in people at one price and then charge them another, they have a right to be angry.
“Angry enough to do something about it?
“umm.
The HBS drill is clear. An instructor may never lecture or lead the class. As Ben Shapiro used to say, what happens in the classroom belongs to the section. If the students dont crack the case, they dont crack the case. Their loss. But the instructor may ask the difficult question, forcing the student to revise the assumptions with which they construct their original positions.
“Ms. Lumin, what do you think? Will subscribers leave Yahoo because of a little price change?
If things go well, it should be possible to draw out two larger issues that must be answered to decide whether Goldberg is right and what Norton should do. The first of these is the special relationship between the consumer and music. Music is formative of who the consumer is and the very values and objectives that define as them as people and consumers. Music takes on meaning from the life of the consumer and it gives off meaning in the life of the consumer. A special bond is formed. (This is very hard to get into the case, but it should be a clear and retrievable fact in the experience of most of the students.)
As this approach draws out, a new conclusion emerges. The instructor may wish to beard the class in the following way.
“So you are telling me that consumer really care about their music. And I guess this means that they should be prepared to pay more for it, no? A pricing increase should be ok.
Again, the less gifted students will go for this, but the brighter ones will remain impatient. And now we are forcing them down into still deeper assumptions about the case and a still deeper knowledge of their culture. Eventually someone will say,
“Look, there is this special connection between the music and the consumer, and this means they will resent a change in pricing.
“Tell me why.
“Well, um, because you are holding their music hostage. You are taking advantage of the fact that theyre connected to it. This connection means they have no choice but to pay you.
“And thats a problem why?
“Because you are exploiting their dependency and no one likes having no choice. This really is taking advantage.
The smart ones will keep digging.
“It kind of stops being a contract when one party has no choice but to continuing to pay whatever the service charges. This is almost like slavery, isnt it? The subscription model actually incents the consumer to leave the supplier…just to punish them for their temerity. I think people will want to buy, not rent because it protects them from this vulnerability. More than that, they will be incented to move from renting to buying to punish the company that exploited their connection to their music.
If we are really lucky someone will recall the moment when the CEO of the Coca-Cola Company suggested that Coke machines would use variable pricing technology to charge more when it was really hot out. After all, his logic went, Coke was creating more value, it should harvest more value. This was one of several reasons why the CEO was removed from office. Pricing that takes advantage of the consumer does generate revenue but it also does great damage to the brand in the process.
More tomorrow.
References
Burrows, Peter, Ben Elgin, Ronald Grover, Jay Greene, Heather Green and Tom Lowry. 2005. Online Music: Rewriting the Score. BusinessWeek. May30, 2005, pp. 34-35. (NB: two passages from the “case [specifically paragraphs 12, 13 and 16] are drawn from the BusinessWeek article, for which acknowledgment and my thanks are here noted.)
The photo above shows C. Roland Christensen who was, for fifty years, a driving force behind the development of the case method.
has business and branding been feminized?
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Oh, dear, God. According to a columnist at the Financial Times, an economy in which value comes from innovation, culture, and creativity must necessarily reflect a deeper trend: the feminization of business.
The whole vocabulary of business has changed. Bosses who were once gruff, tough, macho, dominant and bold are now expected to be open, approachable, caring, persuasive and kind. Command-and-control systems of management, with their rigid hierarchies and strict rules, have given way to flexibility, collaboration and teamwork. We hear a lot less about risk, conflict and conquest and a lot more about ethics, values and responsibility.
In short, business has become feminised. I mean this not in the sense that women have seized the reins of power – they are still lamentably under-represented in the upper tiers of management – but in the sense that stereotypically female values are in the ascendant and stereotypically male ones are in decline. These days bad companies are from Mars, good companies are from Venus.
But, wait, it gets worse.
[B]rands have replaced factories as companies’ most important assets. A high-quality product is just the price of entry to a market. Beyond that, what companies are really selling is the thing they can use to differentiate their products from those of their competitors: the set of emotions, ideas and beliefs that their brands convey.
With this in mind, it is easy to see why business is becoming feminised. Companies no longer sell products to the public simply on the basis of rational attributes such as functionality and utility. Emotion is now just as important – perhaps even more so. The most successful brands and companies are those that establish a relationship with consumers based on communicating with them, understanding their needs and empathising with them.
It is hard to imagine that anyone in the educated world imagines that the world divides so neatly, that it is women who are diplomatic, collaborative, creative, and really only women who are capable of the building and managing of brands.
I have a theory about people who think about gender in these mutually exclusive terms (that some human qualities are really feminine qualities). Its not a very sophisticated theory, but then, hey, thanks to the FT it is, so far, not a very sophisticated debate.
My theory is that this theory is most attractive to those who went to all-boys, boarding schools. From a boarding school, the world of gender probably looks very mutually exclusive indeed.
It is fashionable to chortle over this kind of thing, because guys are just great big Labrador puppies without a trace of intellectual finesse or creativity. But hang on there, guv. The moment we indulge ourselves in this kind of nonsense we declare ourselves, the men among us, at any rate, as unfit for marketing office.
Heres the simple anthropological truth of the matter. None of the higher intellectual or creative abilities is gender specific. I dont care what Larry says. Until we have had several generations of bias free socialization, we are merely whistling Dixie.
And speaking of Dixie, let us remember that it was in not so long ago not unusual to hear people insist that there existed essential differences between ethnic groups, nationalities, classes, regions, and religions. (And do I have to remind anyone that the FT essay bears more than a little resemblance to 20th century treatments of the Jewish influence on German culture?) Gender is merely the last hold out of that demonic inclination to suppose that some aspects of humanness take up residence only or mostly in this or that corner of the demographic patch work.
And if historical perspective doesnt settle this issue, perhaps you, the male reader, will at least take the self interested point of view. If the essayist for the FT is correct, it is time for a lot of the people who care about branding to give over to those with the right gender credentials.
References
Anonymous. 2005. Macho business muscle gives itself a feminine
Makeover. Financial Times. May 17, 2005. Registration and subscription required.
Acknowledgments
Tom Guarriello here, for pointing out the FT essay. I think Tom takes more kindly to the essay. I will let you know if he enters the lists in its defense.
Last note:
This is the 350th entry here at This Blogs Sits At the Intersection of Anthropology and Economics. Please present your ticket stubs at the concession stand for a small Coke and a cheery wave from the projectionist.
we are all teenagers now
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The American comic Shelly Berman used to say he preferred watching TV at home to going to the movies because at home he didnt have to wear any pants.
This may or may not answer the puzzle now vexing Hollywood: why attendance is skidding downwards.
This year, box-office is off 5 %, and attendance is down 9 %. One weekend in early May, the top twelve films made a mere $77 million, the worst gate in five years. Box office is off 10% since 2002.
Sharon Waxman of The New York Times is all over this trend, and recently she put an “uncomfortable question: “Are people turning away from lackluster movies, or turning their backs on the whole business of going to theaters?
It will not do to say Star Wars ($50 million its first day) will save the day. An industry expert says otherwise.
“One movie cannot change the whole course of events over one weekend. [ ] We could not reverse three months of downward with one film. Were way down. (Paul Dergarabedian, president, Exhibitor Relations in Waxman, 2005a)
Lots of thing have driven attendance down: better home theatres, faster access to DVDs, failing block busters, “sleepers that never awaken. Waxman (as below) reviews them well.
But I think Shelly Berman might have been right. Watching movies or TV at home has certain advantages. The chief of these is that at home we can multitask.
I dont know what the figures look like here, or where to look for them, but I think its probably true that everyone multitasks more than they used to, and some of us multitask virtually all our waking hours.
In short, we are all teenagers now. This was one of marketing research revelations of the 1990s: that teens could watch TV, take a phone call, do their home work, monitor a conversation in the other room, and ignore their parents all at the same time. But some 10 years later, it looks like kids were merely the early adopters.
I know its true from my own experience. I am pleased to see how many emails I can dispatch in the time it takes Pam and I to “watch CSI: Miami. I am sure shards of TV dialogue find their way into my emails and perhaps shouts of warning (“Look out behind you, Hortio, look out!) but these are merely the moments of incoherence my clients have come to expect of me.
Going to the movies does take us captive. We can only do one thing. What a charmingly 20th century idea! Does anyone do one thing anymore? Surely not. We dont multitask because we can, we multitask because we must.
There is even multitasking within the multitasking. When watching TV we can surf the channel stream and we do often manage to watch more than one program at once. This is remotely possible in a Cineplex and I was once decided to go at random from one film to another. Just to see. It wasnt pretty. I walked out of a Rozema treatment of Jane Austin (always a good idea) straight into Fight Club. (I am still in counseling.)
This raises another question. How is it we can follow more than one channel at once? It is because our media I.Q. have risen so dramatically that several programs at once is pretty easy. Once we became masters of genre, a good deal of the standard TV show became gratuitous. Our grandparents might have labored heroically to follow the complexities of a Lucy Show. We need a couple of interventions over 30 minutes not just to “get the plot but to predict the outcome. (And it may be this new sophistication that has encouraged TV shows to build new complexity in. See the new book noted in the post on Culture wars, about 5 days ago.)
Now the movies are really in trouble. They may build in all the complexity they want, but really, after about 4 minutes we know were this baby is going and we are reaching for our cell phones or laptops. SHHHH! Not in a movie theatre, these are little shrines to the very old idea of doing one thing at once. In a movie theatre we are, in the Tom Wolfe/NASA phrase, spam in a can. Actually, we are pre-spam. We are cows in a feed stall.
So Shelly Berman was right, in a way. The advantage of TV is that it allows for multitasking, and our new media multiplicity, our ability to follow several threads at once.
My prediction: the television is slowly and belatedly making good on its early rep: that it would be the death of the movie house.
References
Waxman, Sharon. 2005a. Star Wars Breaks Box-Office Records. New York Times. May 23, 2005.
here
Waxman, Sharon. 2005b. Hollywood Worries As Decline Continues. New York Times. May 10, 2005.
here
White Like Me
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Do you remember Eddie Murphys “White Like Me routine on Saturday Night Life, the one in which he revealed that white people dont have to pay for the bus or sign for a loan?
I always thought this was comedy until I received this disturbing email.
The Orvis Company Store Private Shopping Night
Save the date! Thanks to the generosity of The Orvis Company Inc President/CEO Perk Perkins (Williams ’75), All-Ivy Club Members are invited to a private, after-hours opportunity at their Manhattan store located just blocks away from the club to get outfitted for summer. Members will receive a discount on all merchandise purchased throughout this special catered evening. Orvis is America’s oldest mail order company and a sporting tradition since 1856, specializing in men’s and women’s apparel, along with gear for the country home, dogs, fly fishing, hunting and travel.
Privilege, its a terrible thing. (Among other things, it encourages you to dress badly.)
Great moments in metaphor
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It might have been the single greatest act of celebrity self destruction since Nick Nolte showed up at the Toronto International Film Festival in his pajamas or Courtney Love flashed the crew on Letterman.
On April 28th, Dave Chappelle walked away from his comedy series and a new $50 million contract. Rumors flew. His credibility plummeted. A brilliant career was suddenly in shambles. Dave was now rumored to be in South Africa…strung out or stark raving made.
It was time for a little “damage control.” Like all great communicators, Chappelle reached for metaphor.
“It was a clumsy dismount,” he said to explain his abrupt departure.
The metaphor invited us to accept: a) that the departure was necessary (all pommel horse routines must end), b) that it was bound to be difficult (this is always most difficult part of the routine), and c) that, hey, he missed this one (no big deal, everyone does).
Great save, Dave. I believe you stuck it.
References
Farley, Christopher John. 2005. Dave Speaks. Time Magazine. May 23, 2005. p. 68.
The open society and its (public) enemies
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A shopping mall in the UK is banning those who wear hooded tops. Tony Blair supports this effort as part of his “yes-to-civility, no-to-hooligans campaign.
Cultures have a funny way of cultivating their opposite. It is not very surprising then that one of the nations most preoccupied with politesse should produce some of the rudest people on the face of the earth. I refer, of course, to the English soccer fan.
Many people who wear hooded tops are soccer fans for the rest of the week. They swagger, swear, glower, and otherwise seek to intimidate by appearance. They are, we must all agree, a deeply obnoxious presence.
But I have two words for the Bluewater mall and Britains Prime Minister:
bite me.
Call it the “rule of no rules, but heres how it works in open societies. We may not ban expressive behavior. If clothing or conduct inflicts no material cost, no substantial injury, no loss of interest, we may not ban it. Thats what it is to be an open society.
Now, if you want to get tough with holligans, by all means, be my guest. I may be the only anthropologists on the planet who does not harbor a bleeding heart. I dont care what deeper social causes inspire criminal behavior. When people break the law (the criminal law), they go to jail (gaol).
Most of my colleagues would insist we are treating the symptom, not the disease. Not me. I say crush the little bastards. Put them in the jail for the remainder of their natural lives. With any luck, this will be time enough to see the return of public flogging.
But let us make this punishment for criminal behavior, not expressive behavior. If all our offenders have done is wear a hoodie, leave them be. No harm, no foul. No foul, no gaol.
That little tirade satisfies the libertarian within. But the anthropologist remains puzzled. How is it that Western, First world, societies continue to ban expressive behaviors (hoodies in the UK and the chador in France)?
What part of “open society do we not understand?
References
BBC coverage of the hoodie ban, here
Jiminy jumps the shark
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Its a moment. A defining moment when you know that your favorite television program has reach its peak. That instant that you know from now on…it’s all downhill. Some call it the climax. We call it jumping the shark. (from www.jumptheshark.com)
The Jump the Shark website is where TV shows are declared DOA. People identify the precise moment when technique turns into formula, when the grammar of the show is revealed. Anthropologically, this is hyperventilatingly interesting. The moment we see something jump the shark is the moment we go from being a participant to an observer. It’s the moment we get jerked out of the experience of watching a show into being its critic. The form of the program no longer engages. We are suddenly disengaged and scornful.
As Henry Jenkins notes, we are ever more sophisticated as consumers of the media feed. And this means we get to the JTS moment more quickly, more often. And this is what drives popular culture to improve or at least to turn over with greater speed. It has to stay ahead of us.
The JTS moment can be applied to anything in our cultural experience and it happened to me this morning when I was reading a preview of the new Martin Short movie: Jiminy Glick in Lalawood.
The film was improvised à la Waiting for Guffman, though the raucous riffing proved hazardous to Short’s makeup. British director Vadim Jean recalls Short laughing so hard off camera at a twisted monologue by A Mighty Wind’s John Michael Higgins that ”I saw him put his hands to his face to hold his prosthetic and run into the corner so it wouldn’t split.”
Something in me snapped. This is one too many “we laughed till we cried” PR puffs from the film set. Ok, I get it. The film set was a place of endless invention and new comedic highs. Ok, so the movie will be a work of genius. Its enough already.
I think what set me up for this was all that press for Ocean’s 12 in which the stars were constantly talking about how much fun they had together. Predictably, Don Cheadle was the only one who pulled it off without sounding like an idiot, but the formulae is now so tired only an actor of his standing can manage to do this. There is nothing quite as depressing as listening to stars talk about how spontaneous they were in language and a manner that is utterly not.
Now there is a particular irony here. Jiminy Glick is supposed to ridicule Hollywood. And in this event, it is, on balance, probably better not to engage in the behavior you mean to ridicule.
There is a well established division of labor here. Mainstream Hollywood creates things that become, in short order, ludicrous through craven repetition. Enter Christopher Guest or Martin Short to take the now exhausted form and declare it “over. (We might think of them as crustaceans cleaning up the ocean floor.) Now the industry can move on. “Oh, they say on a talk show, “we cant do that. Its so Jiminy. (The cultural evolution is, I guess, inevitable. We may now expect a new comic to come up doing satire of Shorts satire. Or maybe that was Dave Chappelles job, before his Icarian descent.)
But the larger anthropological issue here is pretty compelling. First, I dont think we know what is happening in the head of a culture bearer when he or she experiences that “JTS moment, when he or she snaps out of consuming the cultural artifact and begins to criticize it. Technically, I mean. What happens here? This is a Ph.D. thesis waiting to happen.
Second, we know that the JTS phenomenon is distributed. You jump the shark on episode 3. I dont do so till episode 8. This is a reflection of relatively intelligence and sophistication. But it is also a distribution of cultural literacy. This is one of the really important and neglected grounds for segmentation. Forget politics, education, income. The real discriminator is how fast we JTS. (And it may be that speed is not the only discriminator. Maybe we dont all JTS in the same way.)
Third, we live in a culture that streams so fast we must all JTS with some frequency. I believe that Victorians might have experienced this as a spiritual or existential crisis. For us, its just so same old, same old. We expect to embrace and release constantly (with JTS as the mechanism with which we do so). New enthusiasms turn to ashes. We move on. Or, better, a river runs through us. Who and what we are at any given moment depends upon the media stream running through us.
Four, I think, in our multiple personality way, there is a new cultural formation that allows us to declare a show to have jumped the shark, even as we continue to watch and enjoy it. It is as if we all now have this hyper acute JTS detector in our heads with goes off with the same frequency of most peoples radar detectors. We are now both participant and observer, and all of us anthropologists after all.
References
Anonymous. 2005. Preview of Jiminy Glick in Lalawood. Entertainment Weekly. Issue 817/818. April 29, May 6, 2005.
jump the shark here
Branding: big pipes vs. little ones
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It is a truism of marketing practice that small, “niche, brands are smaller and more nimble than great, big ones. Someday, this may prove to be wrong.
Thanks to Piers Fawkes and Simon King at PSFK (and www.Vogue.co.uk), this news of design innovation from Coca-Cola UK.
Coke invited Matthew Williamson, Manolo Blahnik, Damon Dash, Jonathan Saunders, Wayne Rooney, Gharani Strok and Bay Garnett to redesign the Coke bottle. Some of the bottles enter limited circulation through Harvey Nichols stores, and the original is auctioned to raise money for the Terence Higgins Trust, the UKs leading HIV charity.
We may take this as a test run for the day, in the not very distant future, when even the most pedestrian Coke bottle will feel the transforming touch of great design. There will be many Coke designs in circulation at any one time, and the turn-over will be fierce. You like the Manolo Blahnik (as above) now in the stores? Snap it up. It will be gone in a week. (We never repeat ad campaigns, however successful they were. Someday we will take the same attitude towards packaging.)
We know that the current uniformity of packages is the artifact of an economic moment that has come and gone. National brands bargained for consumer loyalty by delivering uniformity. We were as a culture mesmerized by the idea of consistency and constancy. Both these moments are disappearing like morning mist on the links of St. Andrews. Someday, consumer packaging will stream with innovation.
What happens to the competitive landscape when this is so? Big brands will stream better than small ones. We may think of them as big pipes, capable of carrying a vast amount and diversity of brand meanings. Little brands, new to the world, will “stream at their peril. They will need constancy to stake their claim to a place in the marketplace.
Clearly, this reverses the traditional relationship. Now big brands will be the changeable ones. Little brands will be boring, stodgy, and a little predictable. They will be forced to give away the very dynamism on which new entries traditionally depend. Hmm. How then will little brands manage to come up? What will the advantage of littleness be?
Its as if we have been occupying just to quadrants of a four-part table, the “fast but little plus the “large but slow. What happens when big brands take up residence in the “large and fast?”
Reference
The post from PSFK here
Post Script
This blog has been preoccupied with the dynamism of consumer taste and preference and we have from time to time wondered about the instruments with which we might improve our ability to track and predict this dynamism.
So I was impressed to hear of the work of PSFK and its founders Piers Fawkes and Simon King. Here’s how they describe themselves:
PSFK is a community of trend spotters, futurists, forward-thinking-individuals and cool hunters in Fashion, Design, Advertising, IT, Government, Art, You-Name-It around the world. Sightings of trends are fed to a group of main site editors who then may or may not publish them on the site. We email a weekly and monthly newsletter too to subscribers.
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