Archive for June, 2005

Jun
13

Transitioning to TypePad

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In the next few hours, I will be taking down the www.cultureby.com website. 

This is because Indiana University Press will be publishing in hard cover, and then soft, the several books I had lodged there for downloading.

The blog itself moves to TypePad.

There are a couple of things that fall between the stools, neither books nor blog, and I want to reproduce one of them here, not least because it is the reason I am doing the WGBH show tomorrow. 

Here’s then is a little essay about the contemporary relevance of Samuel Pepys, the man Leora Kornfeld calls the Blogfather. 

The Pepys Now project:
how to write a blog they’ll read in 100 years

PepysSamuel Pepys (pronounced “peeps”) kept a diary for ten years, 1660-1669 (http://www.pepys.info/index.html ). He helps us understand the great fire of London, some of the plague years, the aftermath of the English civil war, and the English navy.   

 

Equally important, he helps us see what life was like. We hear him kicking himself for “carrying my watch in my hand in the coach all this afternoon, and seeing what o’clock it is one hundred times.” A man fretting.   

 

For recording the great and little events of the day, Pepys has been given immortality. We read him still.   

 

There is no shortage of diarists these days, not with billions of blogs on line. But will bloggers find immortality? No. This is not just because there are so many of us. The trouble is we assume the things readers will want to know in 100 years.   

 

There are, for instance, countless blog entries from people experiencing the flu.   But what history will care about are all the details that struck us as too obvious or banal to mention.   

 

What the “flu” was like, what we took as “medicine.” The "pharmacy" we got the medicine in. The conversation we had with that man in the lab coat. The advice we got from friends. What we wore while recuperating. What we watched on TV. What was illuminated by that faint light in the “refrigerator.”   The idea, for instance, of “comfort food.” (What was it?  What comfort did it give?) What we talked about on the “phone.” What “emails” we wrote. What happened to personhood?   What was it like to be us, as we lost momentum, as our affairs went into suspension, as our life began slowing to come undone. Where did the mind turn in this rare inactive moment. What fretting did we do?

In 100 years, the flu will be an exotic experience.   (We read Pepys for his accounts of the plague; we know longer know what this was like.)   Historians will hold conferences on the experience of sickness and curing.   And they will consult our blogs mostly with unhappiness.   

A conference paper in the year 2103:

 

We have 3.74 million references to “flu” in the blogs of the early 21 st century.   We have the medical accounts of what it was and what curing was.   But we do not know what it was like as an experience.  

 

These bloggers were talking to one another.   They were not talking to us.   

 

But I am happy to report that I have discovered one web log that offers a meticulous record, one might even say Pepysian account, of one flu in one life.   

 

Using the weblog entries of one Sarah Zupko , I intend to show how the “flu” worked as a social, cultural, emotional, physiological and medical event in the life.  

 

With this as my platform, I will seek, then, to illuminate key aspects of everyday life.   Sarah Zupko ’s account of the flu she suffered in the 14 th week of their year 2003, in conjunction with other records we have at our disposal, help us to see how the “self” was constructed, maintained and, in a word, lived.

 

In an odd way, we owe this now vanished virus a debt of thanks.   Under its duress, Zupko was moved, meticulously and with rare sensitivity, to reveal not just what it was to be “sick” but what it was like to be a creature of this historical and cultural moment.   

 

Blogs for their time

 

There are two strategies here.   

 

The first is simply to document everything we can and let history do the sorting.   In the case of “blanket documentation,” we don’t need to choose because we seek to capture everything.   

 

1. The blanket documentation: a week’s regime

 

(do this once a year)

 

Monday: 

Recording place:

Photo documentation:

Home, work, neighborhood, local store(s), other places we go,

Do 5 level of documentation from broad to the individual object

(e.g., our neighbourhood, house/apt., rooms, objects, contents)

 

Tuesday: 

Recording time:

Prose documentation

Structure of the last week

Things that were scheduled

Things that were spontaneous

Who, what, where, when, and why of each event

 

Wednesday: 

Recording things:

(Clothing, furniture, art, fridge magnets & other possessions)

Photo documentation

Prose documentation

Link the two, prop a photograph of your favorite sweater in front of the computer and describe where it comes from, where you found it, things that happened as you wore it, what it means to you know, how it interacts with other articles of clothing, the last time you wore it and anything else it brings to mind

 

Thursday:

Recording media:

Music, movies, television, websites

The regulars

The occasionals

The discoveries

Prose documentation of and for each.   

 

Friday: 

Recording people:

Diary entries:

Video documentation

Do interviews with everyone who will put up with one.   Set up your video camera (if you have one) and leave it standing in the living room (if you have one).   When someone comes over, sit them down and ask them these questions… and anything else that occurs to you, and capture anything else that occurs to them.   

 

Saturday: 

Review, reflect, spot holes, capture the things we’ve missed

 

Sunday:

Review, voice over commentary on each of your bodies of evidence.   There are two imperatives here:1) capturing the assumptions that did not get onto film and that do not normally get into blogs; 2) showing the interrelationships of all the pieces we have know documents. What are the wholes that organized the parts? What was the lived experience of this world

 

There will be moments when you’ll think to yourself, “Oh, what’s the point, this is so obvious.” But think about what you would give to have account like this from your life, say, 20 years ago.  If would be a dear possession.  Think about what you would give to have this account of your father’s life when he was the age you are now.   Think about what you give for an account of your great, great grandfather’s life.   By this time, you have materials that historians would be pestering you to have a look at.   

 

 

The “as if from a glass bottom boat” documentation

 

This is the second strategy. This is the documentation of a single thing, person, place, object, event. It could, for instance, be the flu. Now the trick is to tear ourselves away from the familiarity that, blessedly, makes so much of our experience intelligible and manageable. Only thus can we deliver what historians want (and what we will be pleased to have in 20 years).

 

There are a couple of aids here. One is surprise. Surprise occurs when assumptions are violated and it represents an opportunity to capture what these assumptions are. I was standing in Grand Central Station last week and a man passed me wearing a burgundy red fedora. It was too stylish to be a prank, too odd to be a simple act of style.   It forced me to think about hats and to see the conventions that govern them.

 

Another is humor. This too depends on violated assumptions. Victorian jokes now strike us as not very funny. And this is because we no longer share the cultural assumptions they assumed and on which they operated. Take a moment of humor and supply the archeology on which they rested.   

 

A third is what the Russians called deformalization. The banal example here is repeating a word over and over until it becomes strange to the ear. (Try saying, “saying” thirty times and see if it continues to deliver meaning as it once did.).   The trick here seems to be just concentrating on something for long enough that its “taken-for-grantedness” begins to fall away. Think long enough about a kitchen and this begins to happen with surprising ease. (CxC assumes no responsibility for the dislocation that will follow.)

 

A fourth might be called the Goffman effect. Erving Goffman sought out the company of people who had forgotten or misremembered the rules of everyday life. They stood too close to him.(Ah, so there is a rule that says we must remain 12 to 16 inches from a conversational partner.) They gave too little eye contact or too much. (Ah, so there’s a rule…) They shouted or whispered. And so on. The trick here is to treat social error as an indicator of social convention.   

 

(A fifth is the alienating effects of drugs and alcohol, but CxC is forbidden from recommending this path to illumination.)

 

What we really need here are pen pals in mainland China , correspondents who read our accounts and say, “sorry, I still don’t see how this person, place, event, or thing made sense to you.”   

 

Storage

 

Once you have performed your Pepys scrutiny, burn it on a CD or DVD and send one copy to the youngest responsible member of your family, with careful instructions that they are to do the same in 20 years. Send the other to the Smithsonian. CxC will attempt to encourage them to take receipt of it and put it in an archive somewhere. Congratulations, you are now immortal.

Categories : Continuities
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Jun
13

the Pepys project II

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Radio_2

Tomorrow, I take part in a WGBH-Open Source show called “Attention Historians of the Future.” My “Pepys Project” argued that blogs will someday be used to reconstruct our life and times.

Jason Scott, the internet archivist, is all over this. He is capturing podcasts by the many thousands. Open Source producer, Robin Amer, asked me to have a look at a few of these. How, she wanted to know, might future historians use them.

First things first. Future historians will know and revere the name Jason Scott. They will build little shrines to him. They will name their children after him. Unlike the rest of us, Jason gets to be immortal.

Mark Johnson

1) Mark Johnson gives an autobiographical glimpse of his participation in the world of gaming that takes us from his childhood to the present day. Some of things that will jump out in 100 years.

1.1. what life was like before the internet. Most everything Mark knew about gaming came, in the early days, from other, very local, gamers. This vision of networks before the internet will be one of the most exotic things about us and one of the toughest things for future historians to imagine and reconstruct. Mark can help.

1.2 historians will pounce on Mark’s use of the term “geek.” In 100 years, they are going to be extremely keen to see how this term emerged, changed in meaning and valence, and how it helped form the self concept and community of some of the people who helped create the internet. Mark uses the term with pride and apology.

1.3 the challenge of this documentary work is for the “assume nothing” rule. This means listening to what one says and supplying an explanation for taken-for-granted terms. The further historians are from our time, the more extensive and intensive “archeology” they will need. Mark has a splendid style. It is crisp, clear, almost completely without ego, rich in detail, and architecturally well designed. He excavates well.

Still, there are moments when even the present day ethnographer wants to shout out, “For God sake’s Mark, give us more.” This happened especially when Mark talks about the advent of role playing games. We guess that this changed gaming extraordinarily. But Mark does not illuminate here.

2) Ron Brugler puts his sermons on line.  These are interesting for a couple of reasons:

2.1 Ron is just about the most patronizing speaker you have ever heard. That people were prepared to put up with this when it was virtually banished from all other forms of discourse will interest. Was this the voice of sincerity? Did patronizing speech say that this was a man who “felt your pain?” What was going on here?

2.2 Ron appears to be engaged in a “how slow can I go” bicycle race, telling stories that just take forever. (Really, it’s like using a 56k modem again.) This is the exception that helps prove a rule: we are a culture that prizes pace. Why this sermon (and the church of Swedenborgian) is allowed to break the pace rule will be a nice little puzzle for future historians. (The answer may be simple. It may not.)

3)  Free traffic tips from Tinu Abayomi-Paul

Our culture is extraordinary because many of us have seen the “man behind the curtain.” We have glimpsed the grammars of filmmaking, television, music making, etc. Almost all of us are hip to the codes of production.

But there will be places and people that do not evidence this cultural competence, and parsing who understood what and why, will be one of the ways historians will preoccupy themselves. Enter Traffictip.com. Whoa, baby. Here’s a woman who has a charmingly imperfect understanding of what makes this sort of thing hum…or not. (Again, why Tinu is indifferent to, or exempt from, prevailing rules might be illuminating or it might be banal.)

4.  Radman talking about Ascii art and early computer music (chip tunes)

This is where Jason’s work really shines. The cultural production being talked about here is way, way off the mainstream and this is just the kind of thing vulnerable to the forces of neglect and entropy. This is the sort of thing that must be preserved. And there are some interesting moments that illuminate the state of our aesthetic categories as when Radman talks about a chip tune version of oye com ova as being really funny and really good (or words to that effect). I am pretty sure this is a aesthetic judgment (and its mixing of admiration and contempt) that did not exist even 20 years ago. Discovering it will be a future historian’s notion of a compelling thesis opportunity.

References

More from Jason Scott here

More from Mark Johnson here

More on the WGBH show here

Last note:

Please forgive if there is a little choppiness in the next couple of days. I am moving from Movable Type to TypePad (Thanks to Dave Ely.)

Jun
10

Trend watching, the VC way

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venture capital.jpg

Every other venture capitalist one encounters in Silicon Valley now seems eager to reinvent himself as an expert who can spot hot new consumer-driven Internet ventures. (Gary Rivlin. NYT)

Venture capitalists are good at many things, but, generally speaking, reading trends in consumer taste and preference is not one of them.

Sometimes they acknowledge this, as they did after the dot.com run up.

“Almost universally, venture firms said, ‘You know, we’re not comfortable working with consumer stuff, we’re really technology- and engineering-based firms, we made a mistake going into these businesses and we promise never to do it again,’” (Tod Francis, Shasta Ventures.)

Then they forget. According to the NYT’s story, David Sze of Greylock Ventures gets several calls a month from VCs who want to invent with him.

“They’ll say, ‘I’m a consumer guy, let’s invest together,’” Mr. Sze said. “But when I read their background, it turns out they’re telecomm guys. […] I think it’s great that the Internet consumer space is heating up again. But consumer is also quickly becoming a space where lots of venture capitalists are diving in without a clue.”

Now I am not going to do the usual arts & letters, social sciences, culture studies, & qualitative thing, and mock the VCs for their presumptions.

In point of fact, those who claim special training and sophistication in this area don’t have much to brag about. We don’t use numbers, so we have no sense of scale or interval. We black box much of our analysis so that the visitor must take our conclusions or leave them. We are much too cool to define our terms or to ask the terms be defined. There is a species of “identity scholarship” here that says you can’t ever admit to not having heard of a trend, a singer, a director. We are shameless about inventing proprietary language when perfectly good, and more distributed, terms exist. In sum, we are running mom and pop shops in a world that has higher standards and more powerful operations.

Too bad. The VC analytic traditions, the power and acuity of their thinking would make a contribution to the common goal: to track and anticipate a culture that now moves faster than the analysts who wish to understand it.

References

McCracken, Grant. 2005. Brands behaving badly: the naming and claiming game. This blog here

Rivlin, Gary. 2005. Venture Capital Rediscovers the Consumer Internet. New York Times. June 10, 2005.

Blog list changes:

I have added Denis Dutton to the bloglist. Dutton endeared himself to just about everyone a couple of years ago by hosting the “bad writing” contest which helped to publize (and one hopes, to shame) the rhetorical abuses being committed in the name of post modernism.

Pepys project

I will be doing a segment of the Open Source show on the WGBH show Open Source on how the internet can help us accomplish a more thorough documentation of the contemporary world. I have an interest on this topic as you will see on this blog one level up. More details on the WGBH show here

Last matters

Over the weekend, with the help of David Ely, I will be moving from Movable Type to TypePad. I am hoping this will be a seamless transition. Please forgive, if it is not. Thanks to Tom Guarriello for the suggestion.

Comments (0)
Jun
09

China : India :: Wal-Marts : Target

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china india flags.jpg

Yesterday, Thomas Friedman compared India and China. 

If India and China were both highways, the Chinese highway would be a six-lane, perfectly paved road, but with a huge speed bump off in the distance labeled "Political reform: how in the world do we get from Communism to a more open society?" [...]  India, by contrast, is like a highway full of potholes, with no sidewalks and half the streetlamps broken. But off in the distance, the road seems to smooth out, and if it does, this country will be a dynamo.

There is a better way to make the comparison:

China is to India as Wal-Mart is to Target

I apologize to 2.4 billion people so characterized and to TBSA readers for this violent insult to their intelligence.  But as long as the NYT is trading in dubious metaphor, surely bloggers have license equally rash and quite as ludicrous. 

Here’’s what I mean by the analogy.  In the international economy, China is a commodity player.  India’s promise lies in its control of cultural particulars.  And by this I mean, India understands and participates in the culture of the First World West in ways China does not. 

As long as the world wants its merchants to "pile ’em high and sell ’em cheap,"” China will flourish as Wal-Mart does.  But as Virginia Postrel’’s vision of the marketplace comes to pass, and all consumer goods begin to add value and win share by embracing design intelligence, India will flourish as Target has. 

India has a large intellectual and creative class.  Many of these people are worldly in ways the chattering classes of the West are not.  More than that, India is its own intellectual challenge, a culture that knows a thing or two about diversity and discontinuity.  Moreover, India has been drawing on the intellectual and educational resources of the West for several hundred years.  (What’’s theirs is theirs, what’’s ours is theirs.) 

There are lots of smaller questions:  1) Has India borrowed from the English that disdain for the marketplace that keeps some smart people out of the game?  2) Clearly, India has its own traditions of world refusal.  Are these active?  3) Do the educational institutions of India encourage creativity and in what domains do they encourage it?  I have a feeling that there is a bias for hard science over interpretive approaches every bit as ferocious as the Western one once was.  India’s "cultural creatives,”" to use Richard Florida’’s term, are being shaped by many factors.   

Mao’’s cultural revolution was vastly destructive of intellectual talent, ideas, and worldliness.   Clearly, these stocks of knowledge and personnel are coming back.  (Sometimes, literally in the person of fully Westernized members of the "overseas"” community.)  And some part of the contest between China and India will turn on whether the former can recover cultural sophistication faster than the latter can create the infrastructure that Friedman finds so lacking. 

Caveat lector

I am not a student of India or China.  I have been to China five times over the last 15 years, traveling widely, doing commercial research and detailed interviews in home, talking to people of modest means, and generally speaking, not much education.   I have been to India twice over the last 8 years, to Mumbai and New Delhi only.  Again, I was doing commercial research and interviewing people of modest means and limited education.  While I know lots of South Asians who are intellectuals and cultural creatives, all of them have been resident in Canada or the US for many years.  In sum, the argument above is pretty much pure surmise. 

References

Friedman, Thomas L. 2005.  Bangalore: Hot and Hotter.  New York Times. June 8, 2005.

Florida, Richard.  2002.  The rise of the creative class.  Washington Monthly.  May. 
http://www.washingtonmonthly.com/features/2001/0205.florida.html

Postrel, Virginia.  2003.  The Substance of Style: How the Rise of Aesthetic Value Is Remaking Commerce, Culture, and Consciousness.  New York: HarperCollins.

Jun
08

Howlers at the New York Times

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red hat III.jpg

The Times did a fine job again today demonstrating its irrelevance in the coverage of social and cultural matters.

Fred Conrad covered the Ladies of the Red Hat Society, with photographs and voice on tape, in the production of a little document that should deeply embarrass his venerable institution. It is, among other things, journalism that contradicts the facts of the matter.

Here’s what Fred “discovered” about the Society. “It’s a huge organization of women over the age of 50. It’s dedicated to one thing: to having fun.”

Actually, the Society takes it’s name from a poem by Jenny Joseph called Warning. The first two lines of this poem read:

When I am an old woman I shall wear purple
With a red hat which doesn’t go and doesn’t suit me.

The poem is a refusal of the dismissive notions that compete to define women of age. Happily, all this escapes poor Fred who covers his eyes and just takes a stab at it. “Girls just want to have fun, Gene?” I don’t have anything against journalism that moves away from who-what-when-where-why reporting. But this is embarrassing.

References

Conrad, Fred. 2005. The Ladies of the Red Hat Society. The New York Times. June 8, 2005. on line

Comments (1)
Jun
07

Brands: fresh and frozen

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culture.jpg

Is there a voice in blogland more astonishing than that of Evelyn Rodriguez? The rest of us are sleep walking by comparison. Evelyn is very smart, very well informed, fearless in her choice of topics and treatments, and she writes like a dream.

My question: how can anyone this smart be this wrong?

Yesterday, she was thinking in that effortlessly mobile way of hers about the inclination of people and brands to freeze into place. She reproduces, with approval, this passage from Alex Wipperfurth’s Brand Hijack.

The next type of brand will provide consumers with a higher purpose. Think of brands like Apple and Linux, which have been elevated beyond their functional and emotional performance. Their purpose, if not political, is at least of a social nature. The next type of brand will declare a worldview, not just an individual benefit, and play a meaningful role in people’s lives.

I cannot think of a more wrong headed notion of the brand. And to make my case I will use the opening paragraphs of Evelyn’s post.

I recently read that until the 1830′s, the typical daily newspaper was sold by subscription to a small audience whose interests were purely business and politics. “Just the facts, mam” fit neatly into four pages. Then in 1833, The New York Sun transitioned into a Penny Press and began telling “stories” with a “relevance to their reader’s lives.”

The Sun’s first issue sold out immediately, and contained numerous “human interest” stories (a form practically invented by the Penny Press) that drew an audience of readers “starved for information about other people like themselves, distressed souls from other lands or from upstate farms – people marooned in a rapidly growing city that was often inscrutable, uncaring, or unintelligible,” writes historian George H. Douglas.

We may think of brands as stories from the Penny Press. They are definitional resources that consumers scrutinize for notions about who they are and how they might live. This is a biggest value add of the brand proposition, and, as it happens, one of the toughest thing for the marketing to wrap its head around. The key here? Consumer paging through the press looking for stories on their own and assembling them for their own purposes.

The moment that brands presume to tell a larger story, this is the very moment when brands cease to serve us well. “Declare a world view”? Alex, you little fascist. The very point of the exercise is consumers browsing the world of ads and retail looking for concepts they can use to constitute their private and/or public sense of self. Some of this is “eureka, this watch is me.” Some of this is “Maybe, just maybe, this is who I might someday be.” There is lots of noise, contradictions and dynamism here.

But it’s all choice followed closely by assembly. There may have been a time when consumers looked for all-embracing, pre-fabricated concepts. (“I am a Audi kind of person.”) There was a time when some brands thought they could sell more or less embracing concepts (“I am a Nike kind of guy.”) There certainly was a time when intellectuals got their knickers in a knot at the idea that either of these fictions might come to pass.

But in point of fact, the consumer society works as a cultural system precisely because consumers are free to choose products but also the cultural meanings contained in this products. There are no sole-source suppliers of these meanings. Consumers must cast the net wide. They must make their own choices and do their own assembly. The moment we begin talking about brands with a world view, of brands with a comprehensive set of meanings that will offer comprehensive definitions of the consumer, this is the moment when our cultural/commercial world does indeed get “hijacked.”

This is the power of the commercial world as a cultural system. It supplants other meaning making systems and most of these are comprehensive in their claims. Ideology offers a sole-source, comprehensive set of meanings. Religion did the same. As Philip Kotler, Peter Drucker, Syd Levy, and Theodore Levitt told us, it is the genius of capitalism that it decentralizes the meaning suppliers and multiplies the meanings supplied. Now we have Audi pitching one notion of driving (and driver) and Volkswagen another. We have made the great engines of capitalism cultural players.

And what a good thing this proves to be. The meanings that prevail in our culture are at any given moment emergent. They do not come from elites. They do not come to us as whole cloth. They do not make imperial claims on our selfhood or our world view. They offer bits and pieces which we variously embrace, deploy, consume, and, eventually, throw off. The moment brands take a Wipperfurthian turn, this is the moment that brands begin to act like ideologies or religions and it is time to reach for our pistols.

When all those consumers are surveying all those meaning sources, embracing and using them and throwing them off, in all those various ways, we create a net out of which our culture comes. This is what we use instead of the wisdom of elites and the presumption of ideological or religious world views. This is what it is to live in a society of strangers, this is what it is to share a society with strangers. This is what it is for us all to pursue our separate projects and somehow create a single universe. In the great voting procedure that is the consumer society, we all act for ourselves in millions of consumer choices and in the process construct something like a single cultural world. It is of course a world that is multiple, fractious, contested, confusing, conflicted, changing and for all of these and other reasons, dynamic and emergent. And unless I am very much mistaken, that’s the way we like it (uhuh, uhuh).

As cultural systems go, ours is not very pretty. It’s not coherent. It’s not at all predictable. But it is a treasure, the single best way for strangers to make up their collective mind in the absence, and now free from, the presumptions of elites and their ideologies. The last thing in the world we want is brands that act like emperors. And this should give us pause about the courtiers who argue this course of action and the intellectuals who embrace it.

References

Wipperfurth, Alex. 2005. Brand Hijack: marketing without meaning. New York(?): Portfolio.

The exemplary work of Evelyn Rodriguez here.

Categories : Brand Watch
Comments (11)
Jun
06

Data dispatch: Ambient takes on Google

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ambient.jpg

This little gizmo is the latest data dispatcher from the people at Ambient. It’ll cost you $149.00 and you can use it for info on the DOW, S&P 500, NASDAQ, the weather, even the presidential approval rating. For an additional subscription fee, it will give particular stock prices, the allergy index, even traffic congestion reports.

Modernism, especially the modernism of the mid 20th century, liked to conceive of life as something best lived in motion, that “getting ahead” and “progress” were the objects of the day, that people were happiest when “really going somewhere.” “Life as motion” was one of the powerful ideas of the day.

And it’s not hard to see why. Forward motion was a good metaphor in (and for) a technologically advanced, socially mobile world where things changed so quickly you could be forgiven the sensation of movement even when standing still. (Standing on a corner of any busy city and it looked like the place was changing at time-lapse speed, that we and the intersection were racing forward in time.)

But that’s pretty much done for. These days we are more inclined to suppose that we are stationary and the data move. We like to talk about data streams, bit torrents, mobile data. In a post-modern era, we are still. It’s the data thats always in motion.

No snappy terms and compelling metaphors yet. We are still the captive of the notions “push,” where data is send to us (sometimes intrusively), and “pull” where we must decide what it is we want (sometimes laboriously). I

But it’s clear what we want: streams of data that are perfectly chosen, arriving just in time, in exactly the form we need them. Every cell phone, PDA, laptop and desktop offers this promise. All of them disappoint. The company that gets this right will have created the ultimate killer app. And that’s because what used to appeal to us as a “cool gadget” now has the status of a necessity. It is the only device that promises us order in the world.

This has to be one of the reasons that Google just got into the portal game. The new portal gives us time, weather, news flashes, email. Google is a welcome player. It was late to the search engine game and still rose to the greatness. It did this partly by eliminating things from the screen. This sounds easy but it was, until recently, entirely beyond the poor bastards at Yahoo! and eBay who managed to make the screen look like the dog’s breakfast had just exploded. (It turns out that the rule of parsimony that governs good prose operates here as well. What we take out is just as important as what we put in.)

And now there is a new player in the data dispatch game. The system from Ambient is not much to look at for the moment. The “dashboard” above is a breathtakingly old fashioned (I will not say “retro”) metaphor straight outa the 1950s. No, this iteration is not very promising, but listen to what Ambient offers as their business concept:

For the first time in history, ubiquitous wireless networks can affordably deliver digital information anytime, anywhere. The result for most of us is cacophony. Ambient wants to make the world calmer.

This is a very Google-ish objective and bodes well. Everyone in the computer space is in the business of manipulating and delivering information. And those who do merely this risk playing in the commodity basement. Advantage goes to those who can offer discrimination in a data rich world. Still greater advantage goes to those who can offer calm. This is the very top of the value chain, perhaps the biggest “value add” of all

Someone will surely say, “So, this games belongs to Google and Ambient has no play.” The thing is Ambient uses a proprietary broadcast system. This allows it to communicate with ordinary objects in our lives. The dashboard, an orb that shows the state of the stock market, a cube that announces the weather. No internet connection is required. Ambient has in other words found a way to disintermediate the disintermediator. Hmm, this is a value that Google cannot deliver, at least not until we find a way to wire (or wireless) the fridge and other things around the house.

But here’s the thing that I thought really makes it sound like Ambient gets it.

With Ambient the physical environment becomes an interface to digital information rendered as subtle changes in form, movement, sound, color or light.

The dashboard is not very interesting, but an environment that pulses with data dispatches…that we can use.

Now, we can choose between a) waiting till we go to the Google search engine for our data dispatch, or b) having the data come to us on any/all of the surfaces of the domestic world. This is data access that works a little like the pilot’s “head’s up display:”all but only the data we need, exactly where and when we need it.

Ambient needs a better execution than the “dashboard” before it puts fear into the hearts of Google. And in the meantime, I would bet, Google will buy them as a precautionary bet against the rise of a new channel play.

References

The Ambient website here

Categories : Dynamism watch
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lafley.jpg

There’s an interesting article on A.G. Lafley in yesterday’’s Wall Street Journal.  Lafley is the CEO of P&G.  P&G is probably the most important consumer goods company in the world today. It makes Pampers, Pantene and Tide, and invented the soap opera and the very idea of brand management. P&G "graduated" Jeffrey R. Immelt (GE), W. James McNerney Jr. (3M), Meg Whitman (eBay), Steven M. Case (AOL) and Steven A. Ballmer (Microsoft).  By most accounts, this company is, at the moment, the world’s most vital marketer, an accomplishment widely attributed to Lafley’’s leadership. 

The WSJ piece is mostly a celebration of Lafley’’s sensitivity to the consumer.  For a lot of CEOs, consumer sensitivity is somebody else’’s job.  Not Lafley.  On a recent trip to Venezuela, he made a pilgrimage.  He climbed a steep set of concrete stairs to the cramped kitchen of one Maria Yolanda Rios. 

For an hour, Mr. Lafley sat in the corner of Ms. Rio’s kitchen, where bright yellow paint peeled off the wall, and listened to the young mother.  [Rios produced] 31 bottles of cream, lotion, shampoo and perfume and place them on the embroidered tablecloth.  She has two lotions for her feet, one for her body, one for her hands and another for her face. […]  "It’s her entertainment,”" Mr. Lafley said.

 

Sound the buzzer!  Wrong answer, Mr. Lafley. We can’t say it’’s entertainment unless the consumer says so, too. We can’’t impose our categories. And even if Ms. Rios thinks of these lotions as "entertainment,”" chances are her notion and our notion are not the same. But, take it from an anthhropologist, it is almost certain (and yes I have done the ethnography here, a little, anyhow) " entertainment" is probably not our opportunity for explanation.      

These lotions are about notions, specially, Ms. Rio’s lotions about her notions of what it is to be a woman, wife, mother, daughter, and a Venezuelan and the way she thinks about things like "beauty," "skin," "softness," "scent," "touch," "husbands," "love," "sex," and "sensuality."   Does she want her skin to glow or to shine?   Is beauty something she "puts on," "pulls out" or "draws up?"    Do lotions create effects that speak mostly to her or for her?  In sum, what are the cultural foundations of what Ms. Rio’s thinks a lotion is and does? 

I’s going to take more than an hour to sort this out.  We are going to have to ask Ms. Rio to tell us a great deal about herself and the way she sees the world.   "Entertainment”" is almost certainly going to prove a misleading take on Ms. Rio’s notion of lotions.

But that’’s ok.  Because Lafley is not doing the research here.  Someone else is.  What Lafley is doing is demonstrating that he believes in the importance of listening carefully, in person to the consumer as a person, in their home, as the single most important way that P&G make good on its committment to the "consumer" in consumer goods. 

No, Lafley’’s strength is not ethnography.  Lafley’’s strength is something altogether different, something the Wall Street Journal missed completely.  More on that tomorrow.  (Because blogging goes where the WSJ just can’’t.)   

Reference

Ellison, Sarah.  2005.  P&G Chief’s Turnaround Recipe: Find out what women want.  Wall Street Journal.  June 1, 2005.  p. 1.

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I was browsing Virginia Postrel’s blog today, and I clicked on a link to Trendwatching.com where I found this passage. See if you find it irritating, too.

TRENDWATCHING.COM has dubbed the latter “CUSTOMER-MADE”: the phenomenon of corporations creating goods, services and experiences in close cooperation with consumers, tapping into their intellectual capital, and in exchange giving them a direct say in what actually gets produced, manufactured, developed, designed, serviced, or processed. The CUSTOMER-MADE trend has been slowly building over the last five years, but with the current onslaught of consumer activism and the rapid rise of GENERATION C, it finally seems ready for its big moment in the limelight, where TRENDWATCHING.COM expects it to stay for many years to come. It doesn’t hurt that Management Guru C.K. Prahalad recently published ‘The Future of Competition’ an insightful and highly recommended book on co-creation, which prompted us to move CUSTOMER-MADE to the top of our emerging trends list!

Exactly. Trendwatching.com (TWC, hereafter) comes up with a new term despite the fact that one already exists. They acknowledge Prahalad’s “co-creation” but insist on a term of their own. This goes into CAPS and it is repeated three times in successive sentences.

This is the kind of thing that makes marketing an intellectual ghetto. Everyone comes up for their own language for the same phenomenon. Marketing discourse fills with noise. The client is confused. A Tower of Babel is constructed. TWC wins a little brand traction. The rest of us pay a price.

I think we can guess what’s going on here. Trendwatching.com wants to brand the idea. They wish to be seen as marketers who have special insight into the trend in question. They hope that if they can name and claim the idea, they will enjoy a certain positioning advantage downstream. They will have done for “customer-made” what Faith Popcorn did with “cocooning.”

But hang on a moment. These 3 things are indisputable. 1) TWC is late to the game. 2) There is already a good term here. 3) There is no value add here. TWC hasn’t thought anything through. They haven’t build another paradigm. This contribution to marketing thought is as cynical as a lot of marketing practice. Let’s just slap a new name on the product and push it baby back into circulation.

Clients may go for this. And this is where the strategy is especially objectionable. When a marketer invents his/her own language, it is often in the hope of creating a certain stickiness. Now the client cannot leave this marketer without having to learn a new set of terms and concepts. And this really is just about as bush league as you can get. The firm that can only keep a client by taking them captive with special language is a firm that really has no hope of survival, let along success.

But here’s why this strategy is really stupid. The moment you ask me to choose between the language of Prahalad and TWC, you are inviting disaster. TWC might have intellectual credentials, but their website is entirely unforthcoming on where their people went to school, what kinds of degrees they have, what kinds of contributions they have been to the intellectual capital of the world of marketing. And here’s my guess: chances are TWC does not survive comparison with Prahalad. This kind of brand building actually does much more harm than good.

Here’s a new rule of marketing discourse: No new language, unless you have created real intellectual capital as a foundation. If you think Prahalad’s term and concept somehow conceals or distorts the real and pressing issues, then fair enough, write the book, or at least the article, and then suggest a new term. In other words, no new language without due diligence.

I think this is more than a rant on my part. One of the reasons the marketing languishes as an intellectual activity is that there is a certain terminological confusion. Every advertising agency seems to have its own special lingo. Every trend watcher comes up with its own patented language. It’s enough away. The client is not well served. The professional is very badly served. But it is the offender who pays the biggest price. And when TWC asks me to compare them to Prahalad, I can hear myself muttering, “Baby, don’t go there.”

References

The trendwatching website and the passage in question here

With a hat tip to Virginia Postrel and her link on dynamist.com to be found
here

Categories : Uncategorized
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