Archive for January, 2007

Clouds_iiiWhat is it like being you right now?

Feeling a little cloudy? Of course you are. 

Because, I mean, to be fair, and let's be honest, you are a cloud.  You are an aggregation of interests, connections, and contacts, tagged in several ways, linked in all directions, changing in real time.  I mean your mental world.  It's all hints and hunches, guesses and glimpses, shifting perspectives, tumbling assumptions.  You take on clarity for clients.  Then you're all "let's get on with it" pragmatism.  But normally, and for most purposes, you're as cloudy as can be.

How do I know this?  Call me your consulting anthropologist. Anthropologists have an old question: how does a culture define the self and the group.   And they have a new question: what difference does it make to the self and the group that they are mediated by electronic connections (email, internet, SMS, IM, MMS, blogs, aggregators, shared search engines, p2p file sharing, online game play, etc.)

I think cloudiness might be an answer to the first question and especially to the second.  My guess is that new selves and groups are richly heterogeneous, loosely and variously boundaried, capable of expansion, contraction and sudden reorganization, not very well governed, but still quite navigable and quite mobile, and, in still other respects, dynamic in content, form and operation.2

I think cloudiness was an emerging property of selves and groups in the late 20th century, but that cloudiness was intensified by the new electronic technologies of the last 10 years.  So the third anthropological question is now, "Where does cloudiness come from and how does it intensify?"  Or to put this in a more pressing form: how'd ja get so cloudy?

For sake of argument, we need a working model of the self.  Let's posit the one proposed by Clifford Geertz who described the Western concept of the person as a

bounded, unique, more or less integrated motivational and cognitive universe, a dynamic center of awareness, emotion, judgment, and action organized into a distinctive whole and set contrastively both against other such wholes and against its social and natural background. 

Wave goodbye.  That was you before you bought a computer and signed up for an email account.  Those were the good old days, when people could still complain about anomie, of being locked in the lonely confines of their selfhood...because they still had a selfhood, something relatively impermeable that kept the world out and the precious self in. 

That was then.  This is now.  We are no longer "bounded," "integrated," "centered," "organized" or "contrasted."  We are now blurred, decentered, disorganized, and, well, a little vague.  We are, I would prefer to say, cloud-like.  (It's just so much more flattering.  No?  I mean otherwise we are merely the proverbial dog's breakfast.)

Ok, back to the third question: Where does cloudiness come from and how does it intensify?" 

My father was a Geertzian man: centered, organized and contrasted, more or less.  His self was concentric rings: family, work, interests.  (Or maybe it was work, interests, family.)  His life stacked.  And it leaned.  Like all modernist families at midcentury, it leaned into the future, towards the good life, the next house, the next job, grown children.  His industry (printing) changed several times over his career, but I don't think he was ever obliged to ask, "ok, what's the business model?" or "ok, how does this industry work again?"   

There was lots of new in my father's life, but it was mostly shared new: space races, hi fidelity, cold wars, wreck rooms, status competition, new cars.  Even the marginal stuff tended to "clot."  Not everyone heard of Area 51, but those who had tended to agree on what it was. There weren't lots of options (no Areas 52, 53, or 54, at it were). Even in its feeling for novelty and its embrace of dynamism, there was something redundant and folded about this world.  (This held until the late 60s, when many assumptions now were brought to the surface and contested.  He hated this.)

For purposes of contrast, here is a brief diary of my last few days.  (I offer my own example here, but I expect the reader can supply better examples of the new cloudiness.)

Friday, I had a conversation with John Deighton in which we tried to puzzle out what is an enterprise is now.  (Specifically, who has to be included, in the performance of which functions, with revenue coming from what sources, driving by creativity and innovation of what kind, using what channels, anticipating what consumers, etc.)  This ends up being an impossibly philosophical guestion, and just the kind of conversation to which John quickens.  But it is now a standard kind of conversation now that the business world is changing so much.  (Deep reflection, not just for eggheads anymore!) 

It was a cloudy conversation because we were called upon to reach down to see if we were standing on an assumption that was itself in need of rethinking.  It was a cloudy conversation because we were called upon to reach up and ask what, finally, was the unit of analysis and the point of the exercise.  It wasn't ever clear what was fixed and what needed scrutiny.  Finally, it looked as if everything did.

Now John is a friend I have from the tradition networked world.  We knew one another from conferences.  Then we worked together.  It's always been a face to face relationship, one that uses the new technologies merely to "stay in touch."  But Friday, I also had occasion to see Tom Guarriello and Tom is someone I almost certainly would not know were we not fellow bloggers.  In other words, electronic mediation is the necessary condition of our relationship.  My relationship with John is precisely the kind that helped construct my father's social world.  My relationship with Tom is one he never would have had.  Assuming similar dispositions, my social world is at least one person larger because of electronic mediation.

But we can't proceed additively.  Because my connection to Tom leads to more connections, which connections make for still more cloudiness.  Friday, while talking to Tom, I had occasion to mention my long standing notion that pop music has crappy lyrics.  This is one of the little things that float in my cloud of opinions of the world.  It is almost always dormant, but talking to Tom, it lept into mind and speech

And this fleeting reconfiguration of mental world meant that I was primed to quicken to this line on an NPR website.

Meloy is known for using "10-dollar words" in his songs, and for "creating character studies that wouldn't sound out of place in a Victorian novel."

Hah, I thought, any artists who uses 10-dollar words must be departed from pop purility.  And this took me into an interview between NPR's Terry Gross and the Decemberists' Colin Meloy, the artist in question. 

But before we go there, it is worth pointing out that the NPR connection came to me because I was trying out my new Google Reader, a technology that winnows the world in a way my father could never have done.  My family read Time, Life, U.S. News and World Report, the standard package, I guess, for a middle class family.  The number of news sources at my disposal has multiplied extraordinarily and this has encouraged the invention of things like Google Reader, which is now capable of searching this world for things I know I care about, and then to return things I have to care about.

More specifically, I used Reader to search for subscriptions by searching for "culture." Hey, presto.  A conversation with Tom had set me up to zero in an passage returned by Reader.  This took me to the NPR website and the interview of Colin Meloy by Terry Gross. The cloud was multiplying.  A new contact activates an old interest which helps me acquire a new interest, and I would not be surprised if this in turn helps me acquire a new contact.  In a word, cloudy worlds get cloudier.  My world is not just one person larger than my father's because of electronic mediation.  Each new person can have a multiplicative effect.  Cloudy worlds get cloudier fast. 

Now this thought (and indeed this post) is encouraged by a Yi Tan conducted by Jerry Michalski and Pip Coburn on Monday afternoon on the topic of social search.  (I recommend these "phonecasts" for people interested in technology and change.  They happen every Monday at 1:30 EST.)  I am not sure that I took anything in particular away from this conversation, except of course to note that Jerry is terrifyingly articulate, and that here is another topic about which thought is called for.  What kind of thought exactly?  Oh precisely, that now standard Deightonian reflection where all assumptions and all objectives are up for grabs.  In particular, this Yi Tan put an anthropologist on notice that social search will change the nature of the self and the group.

There is a double cloudiness. In one, let's call it, social cloudiness, more contacts and interests open up, and more contacts and interests are made possible.  And this in turn sets in train the other cloudiness, let's call it a conceptual cloudiness, in so far as expanding social network expose us to things like the Yi Tan contemplation of social search and the recognition that there are lots of new things the proper intellectual reckoning of which will likely take the substantial relocation and renovation of our existing conceptual categories. 

I don't think my father very often got news of Yi Tan kind, of the kind that said, ok, this innovation (social search) has emerged, it is changing, we are not sure exactly which of these changes will take, and we are not sure what difference the ones that do take will make.  My father wasn't confronted by cloudiness, except perhaps at the very end of his career, when computers began to change his printing presses.  (There is something magnificently literal about a mechanical press, and something equally mysterious about one that is computer based.)  Conceptual cloudiness of this order only happened once in his professional world (I think) and what was called in this circumstance was a period of contemplation that would reward him with a new clarity.  This moment of adjustment is precisely what is now missing.  There is no stop and go, now "ok, let's sort this out, and then get back to business as usual."  We are entering a world in which our moments of "clarificaton" are really only moments in which we are obliged to scrutinize assumptions below and objectives on high. 

Back to the interview between Gross and Meloy.  Part of the interview centered around a contest between Stephen Colbert and the Decemberists.  Both had asked people to complete the green screen of a video, and Colbert then has accused the Decemberists of stealing his idea.  The "conflict' resulted in a "guitar challenge" that brought together the Colbert, the Decemberist's Chris Funk, as contestants, Henry Kissenger, as a judge, Morley Safer, as the presiding 60 Minutes type host, and Peter Frampton as a ringer, filling in for the cowardly Colbert. 

This activated my long standing interest consumer created content, not to mention a kind of (Henry) Jenkinsian transmediation.  But because neither of these "tokens" is a perfect illustration of the "type" into which I wish to put it, I was obliged to scrutinize the difference.  Was this is a useful difference (that is, something that marketing cocreation can learn from) or a trivial one.  Plus, I couldn't help but remark on that amazing little cloud of participants (Colbert, Funk, Kissinger, Safer and Frampton) and wonder: Was this one of those crazy constellations that the postmodernists say proves we are a culture in which the center does not hold.  Or, could the more sober minded anthropologist build a model that made it make more sense.  (Still thinking on both these questions.)

So that's: Tom + Google Reader gives stray return from NPR website gives evidence of music, activities and constellations, any one (or all) of which can serve as an opportunity to glimpse new things, or old things in a new way.  At a minimum, more social contacts leads to more interests which lead to more social contacts which lead to a cloudier self...all of which exposes us to the possibility that our categories and assumptions are up for grabs.  Clearly, this is the cloudiness that bothers me most, as more and more ponderables take on the status of imponderables as we attempt to use them to get some thinking done. 

If there is a takeaway here (besides a tearful descent into the accusation that the world is too much for us, I mean), it is perhaps the importance of that touchstone question.  It's good to have one.   

There is another takeaway.  Friday, I posted on the arrival of my new bright sticks.  These are wet erase markers that let us write on glass.  This post, it turns out, owes a lot to the fact that I got to scribbling on windows.   Getting things out of your head onto glass feels a little like the intellectual process of getting them out of their imponderable form into something more ponderable.  Sure, I frightened the neighbors, but here in Connecticut everything frightens the neighbors.  Plus, it's charming that something so low tech should be useful in dealing with a world so high tech.

Oh, and one last point, as I was scratching my ideas of a cloudy selves, groups, networks, and concepts in fluorescence onto windows, a client phoned.  He wanted to know "what is a group?"  (He is thinking about brand communities and how to build them.)  I am so glad you asked. 

Summing up.  The self and the group, when electronically mediated, reaches out in all directions, embracing more topics and contacts that it might reach out and embrace still more topics and contacts.  Selfhood is expanding outwards, and this be much more exciting and fun, if we did not finding ourselves expanding into a certain conceptual, categorical cloudiness and the task of thinking down to test our assumptions and up to query our purposes. 

Or perhaps this is wrong.  There may be a model out there that could give cloudiness a "house that Jack build" clarity.  Perhaps all these things do go together and we just need to build the model that shows us how.  When it works best, culture doesn't just make the world intelligible.  It gives the world a "just so" quality (and when it works really well it makes everything seems so just.)  Maybe there's a way to make this happen.  Maybe you, dear reader, can explain this to me.

Footnotes

1. This question used to send us to other cultures.  Now it makes us stay home.  Our culture is changing selves, groups, and the groupings of groups at light speed.

2. This is the recognition that sent the post-modernists screaming into the night, epistemologically speaking.  Or perhaps it was merely a culling exercise, a way to get the sheep away from the important questions.   Too bad they ended up so near the students.

References

More on the Yi-Tan here and here

The interview between Terry Gross and Colin Meloy of the Decemberists here

Acknowledgments

To Stefan Hellvkist for another magnificent cloud. 

To a cloud of friends and connections: John Deighton, Ton Guarriello, Leora Kornfeld, Pip Coburn, Jerry Michalski, Terry Gross, Colin Meloy, gugoda, and Peter all of whom over the last couple of days forced the issue or at least raised the question: what is a self and what is a group now that we are so electronically mediated.  Forgive the provincial anthropological phrasing.

Clouds_ii What it’s like being you right now?

Feeling a little cloudy? Of course you are. 

Because, I mean, to be fair, and let’s be honest, you are a cloud.  You are an aggregation of interests, connections, and contacts, tagged in several ways, linked in all directions, changing in real time.  I mean your mental world.  It’s  all hints and hunches, guesses and glimpses, shifting perspectives, tumbling assumptions.  You take on clarity for clients. Then you’re all "let’s get on with it" pragmatism.  But normally, and for most purposes, you’re as cloudy as can be.

How do I know this?  Call me your consulting anthropologist.  (No, don’t call me.  Try a blog aggregator and call me in the morning.)   Anthropologists have an old question: how does a culture define the self and the group.1   And now they have a new question: what difference does it make to the self and the group that they are now mediated by electronic connections (email, internet, SMS, IM, MMS, blogs, aggregators, shared search engines, social networks, p2p file sharing, online game play, etc.)

I think cloudiness might be an answer to the first question and especially to the second.  My guess is that new selves and groups are richly heterogeneous, loosely and variously boundaried, capable of expansion, contraction and sudden reorganization, not very well governed, but still quite navigable and quite mobile, and, in still other respects, dynamic in content, form and operation.2

I think cloudiness was an emerging property of selves and groups in the late 20th century, but that cloudiness has been intensified by the new electronic technologies of the last 10 years.  So the third anthropological question is now, "Where does cloudiness come from and how does it intensify?"  Or to put this in a more pressing form: how’d ja get so cloudy?

For sake of argument, we need a working model of the self.  Let’s posit the one proposed by Clifford Geertz who described the Western concept of a person as a

bounded, unique, more or less integrated motivational and cognitive universe, a dynamic center of awareness, emotion, judgment, and action organized into a distinctive whole and set contrastively both against other such wholes and against its social and natural background. 

Wave goodbye.  That was you before you bought a computer and signed up for an email account.  Those were the good old days, when people could still complain about anomie and being locked in the lonely confines of their selfhood…because they still had a selfhood, something impermeable that kept the world out and the precious self in. 

That was then.  This is now.  We are no longer "bounded," "integrated," "centered," "organized" or "contrasted."  We are now blurred, decentered, disorganized, and, well, a little vague.  We are, I prefer to say, cloud-like.  (It’s just so much more flattering.  I mean otherwise we are the proverbial dog’s breakfast.)

Back to the third question: Where does cloudiness come from and how does it intensify?"

[ok, sorry, but I have run out of time, and I will have to finish up tomorrow.]

Footnotes

1 This question used to send us to other cultures.  Now it makes us stay home.  Our culture is changing selves, groups, and the groupings of groups at light speed.

2. This is the recognition that sent the post-modernists screaming into the night, epistemologically speaking.  Or perhaps it was merely a culling exercise, a way to get the sheep away from the important questions. Too bad they ended up so near the students.

Acknowledgments

Stefan Hellvkist here for the magnificent cloud.

To a cloud of friends and connections: John Deighton, Tom Guarriello, Leora Kornfeld, Pip Coburn, Jerry Michalski, and Terry Gross, all of whom over the last couple of days forced the issue or at least raised the question: what is a self and what is a group now that we are so electronically mediated?  Forgive the provincial anthropological phrasing.   

Jan
29

Bart and Guber on the Oscar paradox

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Sundaymorningshootout Sunday Morning Shootout (SMS) has become an unexpected pleasure of cable TV and Sunday morning.  It features Variety editor, Peter Bart, and producer Peter Guber, talking to one another each week about Hollywood.

Make that talkin. This is old friends schmoozing in a coffee shop.  Schmoozing qua schmoozing is not interesting, because it ‘s generally so forgiving of air puffed opinion, amateur dramatics and every kind of showing off.  But this schmoozing supplies depths of knowledge, a mutual respect/restraint, and conversation well stocked with insight and thoughtfulness. 

Once more, cable TV (in this case AMC) aces the networks.  More modest in its scale and budget than the TV tabloids, SMS still manages to tells us more about Hollywood.  By contrast, Mary Hart deafens with her carney shouting and show girl smile.

Of course, there are compromises.  When Peter and Peter really meet to talk, just the two of them, no cameras, no audience, things must be a bit speedier.  Surely, the baud rate goes up, assumptions can be made, codes evoked, problems dispatched, conclusions reached, disagreements lodged, all of this takes place at speed.  For the purposes of Sunday Morning Shootout, things are not so much broadband as DSL.  Peter and Peter are making an effort to let us keep up.

It is of course a delicate balance, and an historical one.  Hollywood triumphed as a cultural form precisely because it was inclusive…unlike the filmmakers of France who worked a different, more avant garde deal.  The Hollywood bargain has always been, roughly, establish a perfectly transparent proposition (Gidget goes to Rome, Debbie Does Dallas) and only then, if you dare, open the film to moments of subtlety that can engage the more sophisticated viewer.  It would be crazy to have a show about Hollywood to break with this bargain.  And Peter and Peter don’t.

Still, we’re talking about a contemporary culture that now moves not like tectonic plates creeping by the millimeter but like LA homes coursing down a hillside.  The Hollywood formula is being reworked, as movies get more difficult and viewers get more sophisticated.  (The "waste land" turned out to be fertile after all.)  So there is room to wonder if SMS has actually had the right balance and on one point I say, emphatically, and schmoozingly, no!

Yesterday, Peter Guber flew at Gil Cates, calling the Oscar’s the "march of the penguins," and demanding a reworking the Oscar formula.  The ensuing discussion broke out the problems that threatens the Oscars now.  I repeat them while initialing the originator. 

  • 1) as the grandfather of award shows, it is committed to tradition (PB)
  • 2) it is crowded by new competitors (GC)
  • 3) it comes late in the award show cycle (GC)
  • 4) by the time stars get to the Oscars, their acceptance speeches are sometimes over rehearsed (GC)
  • 5) it is obliged to include categories and recipients that have no star power (PG)
  • 6) the pictures that get awards are smaller and less crowd pleasing, (so, like Volver, fewer people have seen them and they have smaller stars to bring to the ceremony) (PB)
  • 7) it is too freaking long (PG)

Finally, the debate seemed to come down to this: Bart’s and Cates’ belief that Hollywood has the right once a year to dress itself up in grandeur and take a well deserved bow, versus Guber’s contention that, no, Hollywood can’t cease to be entertaining and fun just because it’s handing out awards.

But on one point, everyone agreed.  The best moments on the Oscar were the moments of spontaneity, when stuff happens that plays against form, when actors play against type.  Suddenly, the ceremony comes to life.  Grandeur opens up and we fall right in.   

And this, ironically, proves to be the thing to say not only about the Oscars but about SMS as well.   The discussion with Cates was the most interesting segment in a long time, because Guber was shouting his unhappiness, Cates was deft and playful in his replies, and Barts was offering diplomatic intervention even as he smuggled in sotto voce comment.  Suddenly, an interesting show became a lively show.  We the audience went from looking in to being there.  Yes, SMS has got things right.  It represents a big advance over Mary Hartman and Entertainment Tonight.  But it is still too set piece, still too true to form, still too predictable.

So it turns out SMS is not just reporting the state of Hollywood it is ever so discretely contemplating it’s most fundamental problem: that the old forms of entertainment are too overformed to engage a culture that is moving a breakneck speed towards participation and spontaneity.  And this is odd because one of the real joys of schmoozing is the spontaneity.    

Brightsticks Ideas arrive like kids to a disco.  When adult outfits and fake IDs fail them, they just rush the door, dislodge the bouncer, and come piling in.  The notion seems to be that if they all arrive at once no one can be held accountable or got rid of.  Party! 

So those of us who make our living in the idea biz are required to be quick about it.  Many of us resort to those 3×4 foot pads of "easel" paper for capture.  These are reverently arrayed around the room as if to say, [assume silky voice] "look, we treasure everyone’s contribution."  And then of course we stick yellow post-its on the paper, sometimes then voting with those little colored dots.  Very soon, walls disappear.  The windows are covered.  The sun is blotted out, extinguishing any hope of, er, illumination.

Brain storms work because we almost never consult these sheets of paper,  yellow tabs, or colored dots.  The good ideas are few enough that they can keep them in mind and loosely there.  Paper fixes what should be kept fluid.  Paper gets in the way of the pattern recognition that leaps back and forth between the unconscious and the conscious mins of the individual and then round and round within the  group, as each and all of us press on with selecting, editing, combining, and generating ideas…until illumination does arrive.  A new idea always seems to shine or at least vibrate, or at least carry on like Soul Train dancer.  It is never papery.  It does not come with dots on. Stick em!  There’s no stick em on em! 

If you are sick of the paper-based brain storm, too, I recommend bright sticks.  Mine arrived yesterday, and Pam came home to discover the windows glowing with florescence.  This is a better way of idea capture.  It is faster, more beautiful, and bigger picture.  The thing is you do have to have windows.  But most people have windows.  I mean, unless you’ve been living in a bomb shelter since 1957, and if that’s the case, idea generation is probably not your most pressing need. 

My inspiration was an episode of House, and I think an episode of CSI: New York where glass panels, and not windows, serve as the medium. Certainly, it would be great to have "glassboards" but it looks as if this kind of thing would be expensive and space consuming (see Arount’s white board below).  Mind you, if you were building an office space, glass would, in places, be as easy to install as dry wall.  It is possible to build or buy light boxes, and we have all seen restaurants use these to announce the specials of the day.  The writing glows.  I got my bright sticks from Amazon.  They get them from Office Depot. 

References

Arount’s white board here.

 

The Lifehack whiteboard here.

Commercial light boxes here and here.

The Arstechnica openforum discussion (some overlap with Arount, very slow to load!) here.

Acknowledgments

J Wynia here for an exchange of email on the question.

Categories : Creativity Watch
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Jan
25

Klaus Schwab and power now

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The power shift is twofold.  Power is shifting from the center to the periphery, and from the top to the bottom.

This is the sort of thing we would expect to hear from the organizers of Burning Man or SxSW. 

But this comes from Klaus Schwab, founder of Davos, the meeting of world leaders and the World Economic Forum each year in Switzerland.

Landler of the Times says  Schwab has "managed to keep Davos a hot ticket for three decades by latching on to the latest political and business trends."
Google_trends_blogs_vs_columns
A claim like this gives a guy a certain credibility.  Schwab found a way to create a trend (Davos) And then he found a way to make the trend ride the trends. 

These are many and include,

  • the celebrity activitist (Bono, Gabriel)
  • ex-presidents as world leaders (Clinton, Carter, Clinton)
  • the celebrity CEO (Gates, Jobs, endlessly etc.)
  • the rise of the corporation as the defacto engine of international initiative
  • the rise of the corporation as the defacto unit of international organization
  • the precipitous decline of the United Nations
  • the end of Cold War "simplicities" and the rise of a newly complicated political world
  • the globalization of the corporation
  • the globalization of the industry
  • the globalization of senior management (Coke’s Goizueta was rare, Nissan’s Ghosn is not)
  • the need for executives to network across corporations, industries and countries

Impressive, to be sure.  But still we are struck.  At the very moment that Schwab is helping wire capitalism for global light and sound, at the very moment he’s created a network to make elites more elite, he tells us that the fundamentals of power are changing.

Sure, this could be his mea culpa.  But what if it isn’t?  What if from those alpine heights, Schwab can see things that are not visible to the more mortal?  This would be good news, certainly.  Most of us think its probably a good thing that power is shifting outwards from the center and downwards from on-high.  (At least, until it gets to us, and then, whoa, nelly.)  But, really what proof do we have that power is diffusing?  I am sure that Zogby and Yankelovitch data bases might be useful here.  But we bloggers are left to our own resources.Google_trends_ray_vs_stewart_1

One of the things we could do here is to press the new trend watching tools into service.  Google Trends Lab allows us to compare search terms.  Naturally, the entire enterprise is fraught with every kind of methodological objection.  What are we measuring?  Are we not always and necessarily comparing apples and oranges?  I believe that the path to truth is probably paved with the results of many, imperfect, instruments.  The patterns that emerge are so powerful that they can aggregate effortlessly upward.   And this is everyone’s idea of a robust pattern. 

I got out Google Trends Lab to see if I could find anything that supported Schwab’s argument.  What I really wanted was something that would allow me to chart the decline of medical authority.  For my money, this is one of the surest indicators of a shift in the nature of authority.  When people begin to supplant or at least supplement the advise of an elite as elite as the medical community with the advice from vitamin and dream catcher salesman, and when they are putting their physical wellbeing at risk in the process, this is evidence that something quite extraordinary is up. 

I could not find a way to capture this.  For one thrilling second, I thought I could use Everett Koop as one term and Dr. Weil as the other.  But Everett does not register. In any case, the trick here is to find a matched pair of this kind, the better to perform what a father of American anthropology, Fred Eggan, used to call a "controlled comparison."  The good thing about Koop and Weil is that they share many similarities and one or two very big differences.  Both are well respected doctors, with one standing for a relatively mainstream approach to medicine and the other a more alternative approach.  I thought they both had advice-dispensing websites, but this is wrong.  (Koop does not). 

Then I began casting around for a matched pair from any domain or industry.  I wondered if we could compare Martha Stewart and Rachel Ray.  This works much better.  Both are celebrities, both occupy the same cultural domain, both have TV shows, both are advice givers.  Here at least we can see the terms crossing.  This may be a question of relative celebrity.  It may be a function of how much TV exposure the two receive or the attention being given their private lives.  But there is a rough chance that Martha Stewart stands for the old model of authority (the expert gives advice from on high to a grateful and deferential recipient) and that Rachel Ray stands for a Schwabian model (less asymmetrical, less expert, less imperious and more collaborative).   

Clearly, only lots of confirmation from many, diverse instruments would be required to proceed in trend watching of this kind.  But when do we use the internet not just as a conduit of culture, but as an instrument of  its study?

References

Landler, Mark.  2007.  Reworkng the A List.  The New York Times.  January 24, 3007.  here.

Edgescliffe-Johnson, Andrew.  2007.  Virtual talking shop inflates Davos guests.  Financial Times.  January 25, 2007. 

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Jan
24

Google vs. Microsoft: my ransom note

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Microsoft_gates Microsoft and Google are gods at war.  At issue: who will supply our software.   

This is a moment of transition.  Microsoft enjoys the incumbent’s advantage on PC operating systems.  But Google is challenging on Office software.

The thin edge of the wedge was Google’s emergence as the search portal.  Google search so came to dominate my Internet activity that it eclipsed Microsoft’s Internet Explorer and this opened the way for Firefox, Microsoft’s  competitor.  Google’s Gmail replaced Microsoft’s Outlook.  With Excel and Word alternatives, Google was suddenly in the Office game.

Google took this position not a moment too soon.  Microsoft Office 2007 is now for sale and consumers like me must now decide: do I complete my migration away from Microsoft or do I "reup" for the new Office 2007 suite?  Needless to say, once I have paid the $680 for  Microsoft’s Office, I’ll be inclined to stay put.  The time for the Google god to step forward is now.

It looks as if the decision turns on presentation software.  I don’t like Powerpoint.  It is clumsy and dangerous, sometimes vaporizing slides minutes before showtime.  The trouble is that Google does not have credible alternative.  (Don’t tell me that Thumbstack is any kind of  alternative.)   Nor does anyone in the PC universe, not so long as we all stand in awe of Apple’s Keynote, the new defacto standard. 

The Gods contest but strangely.  From a strategic point of view, presentation software looks the battle on which the war depends.  To win the day, Google needs something remarkable here.  In a perfect world, the Google presentation software would be to Microsoft Powerpoint what Gmail was to Outlook: astonishingly better, enormously problem solving.

How about Microsoft?  Did it seize Office 2007 to redesign Powerpoint so well that Google would be shut out, or forced to play catch up? Recently, David Pogue said, "no."

In the … slide-show program PowerPoint, in contrast, there’s not much new apart from the Office-wide improvements.

What can the gods be thinking? 

Whether I persevere with my prison break or merely, meekly reup for Office will depend, I think, on how I feel about these two brands. 

I first heard about personal computers, software and Internet in the early 1980s at the computer lab at the University of Cambridge.  This little world was buzzing at the prospect of…well, we weren’t quite sure.  The ability to create,  organize, disseminate information seemed the least of it.  The new movement of data as knowledge as understanding as communication…this seemed to promise a Bernoulli effect.  Surely, the worlds we cared about would lift off, spin, tilt, glide, and come to earth again unpredictably. This technology would have big, structural effects, that much was clear, even if the effects themselves were impossible to imagine.

That Cambridge buzz was kept alive for me by Stewart Brand’s The Whole Earth Catalog. These was fascinating reading, a little compulsive, actually, as if a Sears catalog was actually giving a glimpse of the world ten years out.  Much of it was too Californian for me.  Whenever I am asked to join hands, sing Kumbaya, and contemplate a world in which all men are brothers, well, I just want to take a swing at someone.  In my experience, utopian visions are as coercive as the worlds they would supplant…except now we have to be grateful about it.

So, unlike the likes of Mr. Brand, I did not see the computer revolution as an opportunity for the installation of certain political ideals.  But I did feel certain the world would have to be more interesting.

Google is a partner here.  That’s ultimately what search is, an opportunity to discover the things in the world that make the world more interesting.  The Google motto "don’t be evil" is ok, but merely that.  It ought to have been "don’t be dimming or diminishing."  No, come to think of it, it ought to have been "search, not destroy."

Dim and destroy, that’s the Microsoft thing.  I came to the brand in the 1990s, grateful to have their brand companionship as I made my way through the strange land of computers and software.  It’s taken Microsoft something like a decade to beat this gratitude out of me, but finally, they managed.  I watched as they bullied and supplanted other suppliers, scorned and then tried to coopt the internet, scorned and then tried to coopt Web 2.0, scorned and then tried to coopt free email and blogs. 

Microsoft didn’t have to be utopian in Brand’s manner.  It didn’t have to be "all about creativity and self expression" in the manner of Jobs and Apple.  It just had to be curious, open, searching, not merely the supplier of the operating systems of this new revolutionary world, but somehow animated by its best hopes and biggest promises.  It was as if Microsoft had been cursed by the things we like least about the corporation: the rule bound, hierarchical, arrogant, self serving, insular, dark, collapsing, and, yes, diminishing.

From a branding point of view, the Microsoft fiasco was astonishing to watch.  Here was a corporation that could build a brand at a time when the category was new, the consumer was new, and they had almost limitless resources with which to work (there was a time when Microsoft had $50 billion in cash).  Here was an opportunity to build a brand like no other.  There was even someone called Steve Jobs testing the alternatives.  But, no, Microsoft was apparently too arrogant to make an effort and too ham-handed to succeed when it did.  Things have gone so badly that it was hard not to wonder whether this was an unprecedented string of bad luck or perhaps even God’s punishment.  Perhaps Microsoft couldn’t ever be Jobsian because it would always be Jobbian.

The gods contest most painfully.  Generally, we the consumers are well served.  Microsoft continues to pave the way for Google’s success.  We should all have enemies like Microsoft (unless of course they supply our operating system and our office software).  But it is time for Google to step up and create an office suite that is not cobbled together from Web 2.0 startups.  It is time to take its considerable fortune and offer it up as a ransom.  I believe I speak for everyone when I say, we the users of Microsoft software plead for our release. 

References

Pogue, David.  2007.  Purging Bloat to Fashion Sleek Software.  New York Times.  January 18, 2007.  here.

Several.  n.d.  Don’t be Evil.  Wikipedia. here

Categories : Brand Watch
Comments (5)

Pirates The music industry is trapped.  The more it enforces copyright, the more piracy it provokes. 

The long term picture is grim.  Digital sales from the likes of iTunes do not compensate for lost hard copy sales.  (Unless people are buying less music, this means that piracy continues to grow.)   For many younger consumers, piracy is the way you get music.

The industry is mobilizing to respond. According to Victoria Shannon reporting from Midem in Cannes,

…at least one of the four major record companies could move toward the sale of unrestricted digital files in the MP3 format within months.

But this raises a problem: how to capture value.  The industry hopes that MP3 format will woo the consumer back to purchase, but the pirates might actually see it as the white flag of surrender, an invitation to board the industry and strip it clean. 

Here’s a thought.  What if the music industry came up with a new pricing scheme?  What if the music industry started charging fewer people more?

I remember as a kid being impressed with how little I had to pay for my favorite "album."  I remember sitting there staring at the cover and thinking, "wow, I can actually own this!" 

Now that I have taught at a business school, I know what this is.  This is the failure of an industry fully to capture the value it is creating.  In point of fact, I would have happily paid the industry 4 times what I did for that album.

The notion here is that every artist has a deeply passionate core constituency.  For this constituency, the artist creates value like crazy.  The fan is not only willing to pay the full sticker price but to pay more than the full sticker price.  And this passionate engagement makes up for all those unpaid MP3 in circulation, which may now be regarded as loss leaders.  Some of them will end up in the hands of a would-be fan who will, it is hoped, convert to core constituency status.  Think of it as a "user pay" model.  Lots of people benefit, but only the real users pay. 

The fact that I taught at business school doesn’t mean that I can run the numbers.  But I think the calculation would look something like this.  My generation listened to lots of artists, followed  some subset of artists, and committed to a mere handful, 6 or 7, say.  This model of music consumption looks a lot like a peak.  The pricing model proposed here supposed that I will pay more for those 6 or 7.  Whether this throws off enough funds to sustain the industry, to pay, in other words, for all the other artists and the rest of the landscape, is an open question.

Younger generations of consumers exhibit a different pattern, less a peak, more a mesa.  Kids, that is to say, tend to consume more music, listening to more genre sand more artists, following more artists, and committing, finally, to more than 6 or 7.  Or so I think.  I may be that 6 or 7 is the core loyalty number.  But if this distribution is "flatter," with more artists but less loyalty, my pricing model has a problem. 

What I am assuming here is that the motive for and the nature of purchase would change.  The consumer will pay more, but he or she wants to know that proportionally more is going to the artist.  Consumers have still not forgiven the industry the digital transition.  CDs cost less to make but the industry didn’t charge the consumer less or pay the artist more.  It kept the difference.   (A penny of this difference could have funded a beautiful or at least effective jewel case. Instead, we got a piece of crap that breaks almost immediately.)  I think it’s probably true that some part of the piracy problem can be put at the door of industry bad behavior.

The purchase decision becomes in effect a reward system.  I am not paying money to buy a copy of A Night in San Francisco from Van Morrison, say.  This is available online for free.  I pay for this music in order to thank and support the artist.   I am a little bit more like a patron, and a lot less like a consumer.  We are all Medici now.  Actually, the Medici model works twice.  My "purchase" supports Van Morrison’s work and makes his music available free to a larger public. This is the public art model, I think.  Every "core fan" plays benefactor to every non-core listener.

We know that the fixed price is a historical invention that installed itself relatively late in the Western markets.  But certainly we have seen the reemergence of variable pricing.  This has not always gone well.  The CEO of the Coca-Cola Company proposed variable pricing for Coke vending machines (the machines were to charge more on hot days) and he was made to pay for this act of temerity with his career.  But it is surely contrary to the vaunted rationality of the marketplace that we should cling to pricing conventions merely because they are habitual. 

Every business school appears to believe in a Platonic cave concept of capitalism.  There is a perfect original of industry and organization there in the cave, and all the real world industries and organizations are so many shadows.  These real world industries and organizations differ from one another only because of the accidents of history and the irrationalities of the world outside the cave.  Actually, all industry and each organization is formally the same.  (This is why b-schools insist on one-size fits all instruction, treating industry-specific courses as so many trade schools.)

The music industry has followed suit.  It has never made much of its difference from other industry.  By and large, it sells music the way the Gap sells clothes the way Detroit sells cars. But it is now an industry in crisis and perhaps this is inducement enough to rethink the business model and reach out to its consumers as patrons. If we don’t treat them as patrons, they can be relied upon to act as pirates. 

References

Shannon, Victoria.  2007.  Record Labels Contemplate Unrestricted Digital Music.  New York Times.  January 23, 2007. here

LaRacuente, Nicholas.  2007.  Free Culture Labs.  Free Culture Blog: voices fo the student movement for free culture. here.

Comments (12)
Jan
22

Aaron Sorkin and popular culture

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Sorkin_1 I watched Studio 60 reruns yesterday.  Sorkin’s dialog lives and breathes!  The West Wing sometimes felt like a large talent trapped in a small room, a cruel "no exit" for America’s most fecund dramatist. 

In episode 5, Martha O’Dell (Christine Lahti) is doing a story on head writer Matt Albie (Matthew Perry).

Matt Albie: You’ve covered presidential campaigns, you’ve covered presidents, you’ve covered wars, what are you writing about a TV show for?

Martha O’Dell: What are you writing a TV show for?

Matt Albie: I’m not. I’m watching you dust my office for prints.

Martha O’Dell: I am writing about it, because what’s happened here is important.  I think what’s happening here is important.  I think popular culture in general and this show in particular are important.

[a man in lobster suit enters Albie's office]

There is something a defensive about O’Dell’s remarks…as if Presidents and elections (even on TV) are manifestly more important than comedy shows and popular culture. Sorkin protests too much.

It’s odd that so agile a mind should miss so obvious an irony.  Sorkin is manifestly happier and more productive here.  How could a lesser world make him a greater writer?

The West Wing was popular culture dressed up in the grandeur of politics.  Perhaps Sorkin doubted that TV was worthy of his talent as a message (and not just a medium).  Or perhaps, having used popular culture to enliven the tone of the White House, he now felt obliged to use politics (lower case "p") to dignify SNL. 

In any case, the disdain and the dignity are now back to front. However important popular culture may be (and it is now so important, it’s time to remove the adjective), it never took itself seriously.  It never took on airs.  Thus did it conquer.  (Thus did the French cinema fail to colonize us.)

Traditionally, there was a bargain in place.  The creator may exercise an extraordinary intelligence in the creation of popular culture, but this intelligence should not be allowed to show.  It’s a little like special effects, the science and technology of which are now astonishingly sophisticated.  All we see, all we want to see, is the starship exploding. 

And Sorkin gets this, belatedly:

I get it when people write that there’s a smugness to the show, there’s an arrogance to the show.  I get it when people write that the characters on the show take doing the television show too seriously.  (in Wyatt, below)

But it’s not clear that NBC did.  The marketing for Studio 60 was presumptuous. It seemed to insist, "You will love this show.  It comes to you in triumph," as if NBC were eager finally to show us that (finally or again?) they were no longer schlock meisters.  Bad luck.  Bad marketing. The writer may get it, the studio does not. 

Still, it would be a pity if Sorkin dialed it back too much.  For the bargain is being rewritten with every episode of The Wire and The West Wing. Slowly but surely, dialog, acting and directing is getting better. Popular culture has been letting complexity and sophistication in. Terra is forming, as better culture cultivates a more sophisticated audience who support better culture.   (See Johnson, below.)

It would be tragic if Mr. Sorkin were shut out of the world he has helped create.   

References

Johnson, Steven.  2006.  Everything Bad is Good for You.  New York: Riverhead Trade. 

Sorkin, Aaron. 2006.The Long Lead story, episode 5. first aired October 16, 2006. here.

Wyatt, Edward.  2007.  Shaky ‘Studio 60′ Is Counting on Romance to Rouse Ratings.  The New York Times.  January 18, 2007. here.

Apologies

Sorry for the Sartre reference.  I mean, really, who cares?

Announcement

New episodes for Studio 60 begin tonight. 

Tomalin It is an open question and a topical one: whether all cultures are equally endowed with the ability and inclination to embrace economic, political and cultural liberty. 

If you are an exceptionalist, you say, "no, this is a peculiarity of the West.  It does not occur indigenously and robustly in other cultures, and it’s not for exportation there.  If they don’t have it, they won’t ever get it. Don’t even think about forcing it.  Liberty will not take." 

If you are a generalist, you say, "nonsense, every member of the species yearns for freedom.  Give them an inch and, eventually, they’ll take a mile.  Liberty is inevitable.  Plant the seed in any soil.  A mighty oak will grow."

I’m torn.  Sometimes I’m an exceptionalist, sometimes a generalist.  But I found myself wondering the other day whether we shouldn’t treat "touchy selfhood" as a necessary (or at least generative) condition of liberty.

Consider the moment in which someone with standing (the superordinate party) asks anyone with less standing (the subordinate party) to do something.  Sometimes the subordinate party will bristle a little.  He might go further than this, and resist, performing the task but doing so "ungraciously."  He might actually refuse the task altogether.  In all cases, he is likely to make a show of his irritation with a standard nonverbal vocabulary. He will glare, grimace and/or glower.  Even when compliance is forthcoming, the superordinate party is sent a message.  The subordinate resented being asked and may in fact doubt the authority and even the standing of the superordinate party.

Harrumph! When the subordinate bristles, resists or refuses, the superordinate takes umbrage, too.   Other subordinates would perform this task willingly and with good grace.  What’s the matter with this guy?  Someone asks, "Don’t you find him a little prickly, difficult, contrary?"  The answer is resounding, "Oh, totally.  He’s touchy!"

This little status drama can be played out in any number of venues.  The classic locus for contemporary culture is the relationship between a parent and a teenager.  There is always a couple of "contested" years in which parents insist on an authority that teens are reluctant to accept.  When parents persist, teens respond with spectacular displays of touchiness, complete with phrases like, "you’re not the boss of me."   

When the West was more hierarchical, touchiness was the order of the day.  I’m reading a biography of Samuel Pepys, the 17th century diarist, and there is lots of contretempt between Pepys the master and Jane, the servant.  It surprises us to learn that Jane was Pepys’ sister.  But the problem was much bigger than servants.  Everyone in the hierarchical West was, with the exception of the monarch, subordinate to someone. Aristocratic touchiness was especially common when differences of rank were not clear, or when one party demanded too much deference or gave too little.  It is easy to find many instances of touchiness in the historical record and it looks as if the West has been vibrating with same for many hundreds of years.  Princes, punks and peddlers all have this in common.

Touchiness was (and remains) symptomatic of a certain status tenderness.  It tells us that there was some question about what is owed to whom.  Touchy selfhood is never quite certain what the boundaries of role and obligation are.  And this lack of clarity means that everyone is inclined to wear away at the wharf to which they are tethered.  Any liberty that is not nailed is snapped up.  Any liberty that is disputable is disputed.  Even when obligations are clear, they are still protested with a theater of gesture and attitude.  Westerners chaff.  What looked like bad manners or bloodymindedness is  actually a collective declaration that the present "liberty allowance" is  not enough, and that acts of compliance are offered under protest.

Now the question is this: is touchiness universal?  You’re asking me? My guess is that it isn’t it.  I would be surprised if touchiness were exclusively Western.  But I would also be surprised if touchiness were exhibited equally  by every culture.   I think there are some cultures that refuse touchiness.  And where touchiness is prevented, I think it’s probably true that liberties of every kind are harder to achieve.  It could be that economic, political, and cultural liberty sometimes starts as touchiness. 

In the long term, every culture must fight a war between two phrases: "don’t you know who I am?" and "who do you think you are?"  It may be that the latter wins, and liberty flourishes, more surely when selves are a little touchy. 

References

Tomalin.  Claire.  2003.  Samuel Pepys: The Unequalled Self.  London: Penguin. 

Acknowledgments:

Mark Yellin

Thanks

For the image found at Fictional Cities: Florence, Venice, London here

Kits_showboat_ii Last night, around 9:30, American Idol hit 42 million viewers.  This means that 40% of the homes in the US tuned in. 

What are the compelling questions for anthropology?  THIS is the compelling question for anthropology.  How can this many people be interested in what is nothing more complicated (or strictly speaking, more interesting) than a talent show. 

A talent show! Growing up in Vancouver, I sometimes saw a talent contest held every Wednesday night at the Showboat down on Kitsilano beach (pictured here in its newest, grandest manifestation, complete with the Vancouver Firefighter’s band).   Kids would twirl batons.  Someone would attempt an aria.  A lunatic would roll down from a local bar and try ill advised standup.  It was impossible to tell who won these contests.  Canadians are much too polite actually to signal a preference.  Not that it mattered.  There were only 7 people watching. 

Forty-two million viewers!  When did talent contests get this big?  How did this lowly form of entertainment commandeer the TV schedule?  It is not so difficult to answer these questions with the benefit of hindsight.  But imagine what it was like when, some years ago, the phone rang at Coke’s Atlanta headquarters, and someone on the marketing team was asked  whether Coke would like to sponsor a new show, now merely a twinkle in a producer’s eye. 

Tell me again what it is, again. 

Well, the show travels America and invites people to try out…and become the next American idol.

The next what?

Idol.

What, like an Easter Island idol?

No, you know, like a really big star. 

But when you find them they’re total nobodies? 

Right.

Don’t you have to be Clive Davis to do this?

Well, actually, it’s a competition.  The nation will vote.

So it’s a talent contest.

Well, yes and no.

I thought talent contests died in the 1950s.  On the west coast.  Kitsilano showboat, wasn’t it?  The spring of 1959?

Well, yes, but this is brand new.  Completely different.

Precisely  the same, but completely different?

Exactly!

Every hour of every day, someone asks the Coca-Cola Company (TCCC) whether it wishes to participate in yet another invention of the greatest thing since sliced bread.  Most of the time, the TCCC says "no."  But not in this case.  In this case, TCCC said yes.  And the payoff was sensationally large.  Last night, 42 million people looked at branded cups.  Today, Thursday, January 18, 2007,  TCCC sold thousands upon thousands of gallons more.

Talk about dodging a bullet.  What if TCCC has said "no" to American Idol?  What if someone trusted their gut and their gut was wrong? 

So here’s the marketing problem.  What system of divination would have helped the TCCC make this decision?  What would have constituted "due diligence" in this case?

In a perfect world, TCCC marketing executive would have engaged a marketing appliance, a system of marketing intelligence that would have delivered, speedily and accurately, an answer to the following questions:

what is this?

This is really the most interesting question.  The marketer is asking, in effect, "tell me what I am looking at here?  Is this something or nothing.  If it’s something, what is it."

where does it come from?

Here the marketer asks for a historical answer to judge the trajectory of the trend.  The answer would be something like, this is a variation on the "talent contest."  Like spelling bees, the talent contest was an enthusiasm of rural America.  It fell from fashion in the 1950s with new technologies (transistor, radios, 45s, stereos), the emergence of powerful music labels and stars, (and a particularly awful aria at the Kitsilano showboat in 1959).  By a general cultural consensus, it was decided that the expert trumped the amateur. The possibility of renewal came in the 1970s when  Punk music and a culture of participation, as documented by Henry Jenkins, demonstrated a new willingness for non experts to take part.  {and so on.  None of this has good ethnographic or quantitative foundation.  As usual, I’m just guessing.)

does it have legs

We believe that the new talent contest has momentum, that it will enter the mainstream in 18 months, and pass from it in 2.5 years. 

for whom

here are the segments

in what numbers

here are the numbers

by what arch

here are the probable angles of the ascent, the most likely peak, these are the probable angles of the descent

what will it cost us

here’s what we think costs would be

what should we pay

here’s the return

In sum, what we need is a marketing appliance that draws on a deep knowledge of culture and commerce. 

The corporation is now called upon to make difficult decisions of the American Idol kind.  Maybe something is a good idea.  Maybe it’s a totally bad idea.  But the profit to be made (or lost) is so great, it is surely wrong to be guessing on opportunities and outcomes.

All of this is wishful thinking until the analyst begins to say, "what a second, are you telling me they are making their way in a dynamic marketplace without a way finding system?  Do you mean to tell me they don’t engage a decision making GPS?  You are asking me to invest in a company flying by the seat of its pants?  How about a little due diligence?"

Yeah, what he said.  How about a little due diligence here?

Comments (8)
Jan
17

How to make an anthropologist nervous

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Gawker Recently, Gawker took aim at blogger cliches. 

  • Best ever!
  • not so much
  • OMG (Oh my God)
  • I just threw up a little bit in my mouth
  • yo!
  • seriously?
  • What’s next, x?
  • um
  • wait for it
  • x made my eyes bleed
  • x is the new y

I have used some of these myself.  And I am glad to be reminded that I’m using remaindered language, with "best used by" dates nearing expiry.

Gawker readers commented on the advisory.

Gina Tapani says,

Oh, crap.  This means I actually have to think of original things to say now."   

Fuzzy_Duffel_Bag says,

I think I just shit in my pants a little. 

MattGaymon says,

This post made me throw up all over myself. 

Twizzlers for President says that the "X is the new Y" formula is

fun to use nonsensically, as in ‘sweatpants are the new Kiera Knightley.’

What’s odd is that many of the 85 commentators exhibit a cliche of their own. Many of them use those kooky, little monikers that became so fashionable in the internet world in the 1990s.

Thus we get comments from Worker #3116 and Karen UhOh, RayGunn, Little Mintz Sunshine, girlgeorge, smashteroid, and supastah.  (Only 15 of the 90 comments use the most literal choice: the author’s name.) 

Here’s what makes an anthropologist nervous.  At the very moment these people gather to participate in Gawker’s snootiness, they expose themselves to snootiness.  (There is one magnificent exception, one that takes the smart-aleck formula and raises it to new heights: The Assimilated Negro.)

But how long can it be before Gawker blows the whistle on the banality of this naming convention?  When do they turn in their readers?  Would they dare?  Yo, just how much journalistic integrity does Gawker have?

Gawker.  2006.  Bad lingo: Blog-Media Cliches.  Gawker.com.  December 15, 2006.  here.

Jan
16

A stock market for music

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Robertjohnsonbook It is 2010.  You’re in San Diego, visiting a friend.  He takes you to a hip little eatery.  The neighborhood is filled with auto repair yards and unbranded coffee…but not for long.  The condos are coming. 

There’s a guy in his 50s sitting at the table in the corner.  He is dressed casually, contrarily, anti-conventionally, but there is no concealing the fact that he’s got money.  (Why is it that wealth always shows through, shines through?  You’d think money would buy advice, wardrobe, camouflage, concealment, but, no.  You can always tell.)   

Your first guess is that the guy is a trust fund baby.  But there’s no hint of self reproach, so that can’t be it.  Hmm.  Well, maybe he made his fortune in a conventional way, patio furniture, say, and then went bourgeois bohemian.  No, the small signal of wealth aside, this guy is vastly more bohemian than bourgeois. This is no interloper.  This guy fits in.

When there is a lull in the conversation, you ask your friend.  He looks over, and says,

Oh, that’s Tom.  He invested in Sarah McLachlan early.  Made a bundle.  Ran it up.  Good choices.  Worth a fortune. 

This spring, President Bush signed into law a tax code change that will make it easier to sell intellectual property as stock.  One of the people to seize this opportunity is Terry McBride, CEO of Nettwerk Music Group. 

Once we have access to [the full range of] intellectual property, we’re going to offer shares in individual artists and take in equity investments.  Eventually, a major band could be its own public company.  (from Howe, below)

A stock market for music.  McBride’s model says that "even a band selling 100,000 units a year becomes profitable." 

Is this what the future looks like?  Is this where music and popular culture heading?  We know that the existing business model is busted on two sides.

First, there is the problem of plenitude.  The producers of music are now apparently infinite.  The tastes of the consumer are fragmenting spectacularly.  The technologies for distribution are changing at light speed.  The old model looked like a Mississippi delta with all the music running back up stream, from the few to the many in the hinterland.  This is over.  The new world of music looks a lot more like a telephone exchange of the 1940s, with the remaining studios now obliged to play harried operator (bright lipstick, hair net, smoking theatrically) desperately taking calls and stabbing at a match.  Plug and play, feverishly.

Second, digital rights management continues to put the industry at risk.  Sunday, the New York Times leveled its guns at DRM (Randall Stross, below).  I was thinking that the problem with DRM is not that it protects the property of the music makers, but that it insults the consumer with barriers and inconvenience.  And as I was thinking this, I just happened to be struggling to open a new CD and the hinge on the jewel case snapped off, as it often does.  Insulting the consumer, let’s just call it a music industry specialty.

So the existing model is at risk.  And this is precisely why the Nettwerk model, let’s call it, has a chance.  (Actually, there are several experiments in the area, including Dimensional Associates, Ingenious Media and even Warner Brothers’ Cordless.)   The world of culture has always had minority plays that succeeded at the margin without ever putting the mainstream at risk.  But McBride’s innovation could work.  This could be the future. 

But how would I know?  Asking an anthropologist whether a market can work is like asking a TV weather man to describe the science of a cyclone.  "Well, I know the wind goes really fast.  In a circle."  [Spin finger in tight spiral to "demonstrate."]  No, this is a job for Pip and Dave at Coburn Ventures.  (And I hope they have a go.)

An anthropologist can comment on the cultural implications.  The interface between musician and industry is not very mediated.  The talent spotter, the A&R guy, might be a real fan of the music, but every successive link to the studio runs abruptly away from the music. It’s not mediation, really.  It’s more like a series of damage control chambers, designed to keep the artist out and the money in. (And we thought it was fans committing the piracy.) 

But what about Tom?  What if there were a Tom on the scene?  Now, the creative recruitment and the capital decision are being made by the same person.  And Tom doesn’t need to make a fortune, so he doesn’t need to find the next bright light, the next Beyonce, say.  He just has to make his numbers, and these can be as small as 100,000 units.   Even these numbers can make Tom a very rich man.  He doesn’t have to make a fortune to make his fortune. 

Tom doesn’t have to communicate his decision up the ladder so he is freed of miscommunication or committee cowardice.  He is not obliged to use a shot gun strategy, funding many artists to find the one who can pay for all the failures.   He can risk more because he is risking less.

Tom’s world scales beautifully.  If his choices are bad for the year or even the decade, he lives more simply.  He doesn’t have a payroll, to speak of, or fixed costs.  Well, he can always sell the place in Panama.  Best of all, he doesn’t have to force the issue.  He doesn’t have to manipulate taste or hand out payola.  He just has to read taste well. 

I think fans will like Tom as much as they now dislike Warner Brothers.  The latter always took a big because it was going to keep a big chunk.  Tom has a smaller foot print.  In a sense, he is merely charging less to do what the studio does:  spotting talent and funding it.  (And that may be what the consumer is now telling the studio when they help themselves to intellectual property: it shouldn’t have to cost that much.)   

Tom helps to solve the plenitude problem even as he helps exacerbate it.  He is prepared to take risks that the studio can’t afford, because he trusts his taste in a way a studio never can.  And I believe that when he begins to make money, he will have to pour some of this back into the creative community (art, film, not just music) because he will need to augment the social capital that allows him to book talent in the first place.  (In anthropology, this is called the "big man" model of reciprocity.)  What he cannot do is the studio thing: take the money and run. 

With many Toms in place, capitalism can no longer bend the world back into the mainstream.  Recently, capitalism has made a habit of making money for the center by selling culture from the margin.  Profits are used to fund the corporation, and the downtown towers, private jets, and stadium boxes thereof.   Profits are used to fund senior manager’s pay packages and the gated suburbs that rise from them.  Thus does capitalism sell one, alternative, culture to fund another, middle class, culture.  Thus does capitalism take out profit and  difference.  Tom’s capitalism will fund difference.   (I don’t believe this will ever be "long tail difference," but it will be much less chunky than it is now.)    

So where will Tom come from?  Some Toms will be naturally occurring and self invented.  And this is as it should be.  But some Toms will have to be brought along, in the same way, for the same reason, that any creative talent must be brought along.  Someone will have to play selector and banker to Tom so that he can play selector and banker to artists.   

And so who is that?  It won’t be the conventional b-schools.  It won’t be HBS. And it won’t be the big corporation as professional training ground.  It’s won’t be UBS or UPS.  It’s going to have to be a new kind of b-school, or perhaps one of those new fangled d-schools.  And when someone decides to create one of these schools, they should call me.   Oh and Russell Davies.  Yes, and Pip, Virginia and Steve, Cheryl and Craig, Tom, Carol, Peter, Jens, Auto, Leora, John, Tim, Marc, Daniel, Jaynie… Never mind, give us  the money and we will build you a business school that creates graduates who create businesses that create cultures.   No gentrification required.

References

Howe, Jeff.  2006.  No Suit Required: Terry McBride has a maverick approach to music management: Take care of the fans and the bands, and the business will take care of itself.  Wired.  September (Issue 14.09). here

McCracken, Grant.  2006.  Flock and Flow.  Bloomington: Indiana University Press.

Stross, Randall.  Want an iPhone?  Beware the iHandcuffs.  New York Times.  January 14, 2007.  here.

Comments (15)

Pepsi_logos_thanks_to_beene We learned today that the Pepsi can is changing.  Cie Nicholson, Pepsi’s chief marketing officer, says the Pepsi can will now change every 3 to 4 weeks.  There will be 35 new designs this year, with more to come next.

The Wall Street Journal speculates that the new designs will help Pepsi "connect with the sort attention span of teens and young adults."  And this is partly right.  Attention spans are now brief.  Familiarity comes faster.  Boredom descends ever more quickly. 

But the more pressing issue is sustaining Pepsi’s brand visibility in a turbulent culture.  Stillness and consistency were once a virtue. The old style marketers insisted on keeping things simple and repeating themselves endlessly.  Sameness was the name of the game.

New school marketing says the brand must meet change with change.  It must stream with dynamism to stay in touch with dynamism.  Thirty-five designs in a year.  This is precisely what the new school of marketing has in mind. 

The new can will help.  But by itself it is not enough.  Pepsi is going to have to build in dynamic tastes.  Now this really contradicts marketing orthodoxy, but I am prepared to wager that Pepsi will be varying its formula by the end of the decade. 

The old marketing is built into the big brands so deeply that it is almost impossible to see.  This is the challenge for the brand stewards inside the corporation, inside the agency, inside the consulting world.  How quickly can we change?   And how many of the now great brands will end up pulled down to the ocean floor by the weight of orthodoxy.

You think I’m kidding.  Pepsi lives in a declining category and it is still possible for the WSJ to offer this risk analysis:

By changing designs so frequently, Pepsi runs the risk of confusing or alienating consumers who rely on familiar visual cues to find their favorite brands among a change sea of products, some marketing experts say. 

Ah, if only doing nothing were still an option

References

McKay, Betsy.  2007. Pepsi’s New Marketing Dance: Can Can.  The Wall Street Journal.  January 12, 2007.

Acknowledgements

Thanks to Gary Beene for the image.  For his excellent website on Pepsi history go here

Categories : Marketing Watch
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Breakup I didn’t catch much of the People’s Choice Awards on Tuesday, but I did see Vince Vaughn’s acceptance speech.  Unless my ears deceived me, I believe he actually called Jennifer Aniston "genuine."  I believe he said, "Jennifer Aniston [is] one of the  funniest, most genuine people I know." 

Wow, I goggled, when was the last time I called anyone "genuine?"  Well?  When was the last time you called someone "genuine?"  If I were Malcolm Gladwell, and I curse the Gods each day that I am not, I would have several weeks to do the linguistic detective work: where is this term from, how has its meaning changed, where is it headed?  But no.  I am obliged to do what every blogger does, google the heck out of the term, and see where that takes me. (What we really need is a Bletchley Park, a place dedicated to breaking the codes of popular culture.)

Finding 1

Genuine is still big in the red states.  I think that’s because God and country still mean something, and sincerity, like one’s bond, is a measure of character and one of the most fungible of the capitals of social life.  This could be what Vince means, but I’d be very surprised if it were.  The guy is Hollywood through and through and Hollywood is a placed filled with actors who regard any manifestation of the genuine as a failure of talent.  More important, Vaughn’s on-screen persona makes fun of genuine through his special brand of faux sincerity.  (See for instance the Wedding Crashers.)   Furthermore, Vince came up on that coastal revival of the lounge guy with rat pack attitude.  (See for instance, Swingers.) When Vince calls Jen genuine, this is not the red states talking. 

Finding 2

Genuine is a term people use in personals, as in, "I am looking for genuine man with a college education, an interest in the arts, and who does not mind that I share my Upper West side one-bedroom apartment with 9 cats, and a dog called Rickey."  When you are looking for love in this very public way you expose yourself to people who may treat you lightly or badly.  Genuine, in this case, is a code word.  It sends a warning: do not trifle with my affections. Is genuine a tell tale that Vince uses the personals?  Er, no. 

Finding 3

The reason that genuine was strange to my ears, I think, is that it is losing ground to a new competitor, authenticity.   

Listen to this passage from the internet.  Genuine gets a bit part here, and no more. 

I have a good friend who is the most authentic person I know. People love being around her because she is so real, with no pretence. She makes everyone feel special, not in a phoney way; she makes them feel special because she is genuinely interested in them. She values people. She values relationships, knowing that even the most causal relationship, a moment with a stranger, has the potential to gift them and us in some way. And so she lives her life day-by-day, moment-by-moment, open, honest and receptive to others. It sounds simple but it’s actually revolutionary, given that most of us approach others with an agenda of our own.  The question you must ask yourself is do you value relationships? Are you willing to be authentic yourself in order to have authentic relationships?

We can see why authentic is overtaking genuine in these circles. Genuine is too often merely nice.  When we apply the term to something more than nice, we are usually giving praise for the extent to which the person so called has performed the social emotion in question in precisely the right way.  (He told me he was sorry my dog Rickey had died.  He seemed so genuine!)  Genuine is about being true to your responsibility to saying and doing and of course feeling the right thing.  Being genuine is distinctly not about being interesting, unexpected, spontaneous or unorthodox.  That’s authenticity’s job. 

Now we’re getting somewhere.  This notion of genuine does seem to correspond nicely with Jennifer Aniston’s public persona.  She plays characters who are good and true and kind and solicitous, and yes, sincere, and most of all, genuine.  We could call her authentic.  But there is no evidence that Jen is giving us the essential self, the real her.  It’s as if even her characters are playing a role. This is the path to becoming America’s sweetheart.  (And the road away from same, the one taken by Julia Roberts for instance, is always roles that forsake nice for something stranger, darker, more complex, or less rule bound.)  But the costs are high.  Signal clarity comes at the price of a certain narrowness and predictability.   

I do understand that Vaughn was laboring to find just the right word to acknowledge a person with whom he has been linked and then delinked in the public mind.  Perhaps "genuine" seemed a way of giving praise without signally affection.  But it does make you wonder, doesn’t it?  When Vince calls Jen calls genuine, he is giving us a teleology and the very arch of the relationship?

Well, that’s it from everyone here at Bletcheley Park.  Good night, every one.  Drive safely! 

References and acknowledgments

The quote on authenticity is from the website here

YouTube: Vince Vaughn accepting his People’s Choice Award here.

Trilling, Lionel.  1972. Sincerity and Authenticity.  Cambridge: Harvard University Press.  here
(I could hear myself reproducing Trilling’s distinction between sincerity and authenticity in some of this, and thought I had better give him this acknowledgment.)

Jan
10

Symptoms of celebrity fatigue

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Armed_and_dangerous Armed and famous debuts tonight on CBS.  Excited?  I know I am. 

At 8:00 PM, we will be treated to the spectacle of Erik Estrada, La Toya Jackson, Jason "Wee Man" Acuna, Jack Osbourne and Trish Stratus on patrol as sworn police officers.  In the words of the ABC website,

They will [be] arresting bad guys, including drug dealers, hookers and johns, wife-beaters, burglars, the drunk-and-disorderly and more.

All in a night’s work in Hollywood, California, one would think, but, no, it turns out our celebs are going to be serving in Muncie, Indiana.  (And a good thing, too.  Having lapsed celebrities arrest current ones like Hugh Grant and Mel Gibson would have been unseemly and unfair, an offense against the larger scheme of things.)

The website continues:

Funny?  Often.  Emotional?  Yes, and in surprising ways.  Serious? Always.  To these five celebrities, serving the people of Muncie is an honor that equals or surpasses anything they’ve experienced previously. 

It’s hard to believe that anyone would make programming of this kind. And still more incredible that we will watch it.  (But of course we will.  It’ll be grotesquely fascinating even when it isn’t even remotely funny, emotional or serious.) 

But you have to wonder, will the celebrity culture last forever? Could Armed and Famous (even the name is bad) be the straw that breaks the back?  Could Armed and Famous be the moment that the celebrity culture finally jumps the shark?

The celebrity culture has been with us for some time now.  Indeed it has grown steadily.  Someone must still watch the 6:00 news.  But what America really cares about apparently, are the shows that follow at 7 o’clock and 8: The Insider, Entertainment Tonight, EXTRA, Inside Edition, Access Hollywood

All the signs of over exposure are there.  Contemporary culture has a way of working things to death.  And eventually our attention wanders, and eventually we say as one, "It’s enough, already."  At the moment, of course, it is inconceivable that our passion for celebrity could fade.  But that’s just the point, isn’t it?  But there must have a time in the 1950s when it was impossible to imagine the eclipse of baseball as America’s game.  There was a time in living memory when it was hard to imagine how the land line telephone could be eclipsed.  (I remember thinking, "email?  I’m pretty sure I’ll never need that.")  The fact that we can’t imagine something is no good proof that it’s longevity is guaranteed.  This is much better evidence that the end is nigh. 

In fact, we’ve had a moment of repudiation and not so long ago.  The so-called alternative culture of the 1990s was various and changeable but on this point just about everyone agreed: celebrities were tedious bone heads, predictable, agreeable, and otherwise loathsome.  Thus were the likes of Whitney Houston eclipsed by the likes of Frank Black and the Pixies.  Thus was the 4 track studio born.  Thus did all things garage, grunge, plaid and Portland triumph over the big studios and the house-hold brand-name celebrity. 

Could an alternative moment of the 1990s come back, and go wide?  The case against this proposition is robust, if only because most of the natural competitors of the celebrity have disappeared.  There once was a time when religious leaders, politicians, professors, local heroes, all held sway.  These days, well, who really cares?

Celebrities are the perfect exemplars in a democracy like our own. They do not set themselves apart.  They do not lecture us from on high.  They do not presume to do better.  No, they suffer underwear emergencies while climbing out of limos and otherwise dismantle their grandeur, that we might identify with them more easily.  (And if that’s not enough, they marry and then divorce tragically stupid husbands who must be even now negotiating for a role on Armed and Famous.)

No, what celebrities do is conduct experiments and we get to watch. They test propositions.  Teen girls have been careful students of Britney Spears.  Suburban homemakers are interested observers of Lost Housewives. Geeky bloggers watch the the careers of John Cusack and Bill Murray with something more than ordinary curiosity.  Millions of North American males will take cues from the Daniel Craig version of Bond. Thus will millions of North American women follow the career of Drew Barrymore. Hollywood tests new definitional possibilities.  It is our laboratory. 

Plus, celebrities are superbly modular.  Things change and we swap them out.  The Spice Girls gone.  Vin Diesel gone.  Vince Vaughn won a People’s Award last night, but he could go any moment.  Hollywood stars, as they well know, are dispensable and most have career expectancies that rival a NFL lineman on his 3rd knee surgery.  But of course there are no injuries in Hollywood.  What removes them from currency is our monarchical capriciousness.  Hollywood is ruthless because we are too. It changes the celebrity mix to match contemporary culture and our inconstant taste. 

The celebrity is robust, useful and adaptive.  But the signatures of overexposure are all there.   The trick for the forecaster is to imagine and then watch for the circumstances that might represent the final straw.  I think Armed and Famous might be it. 

References

McCracken, Grant.  2005.  Celebrity Culture: Muddles in the Models. This Blog Sits At The Intersection of Anthropology and Economics. October 21, 2005.  here.

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