Archive for September, 2006

Sep
29

Teaching the manatee to leap

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Manatee_1 I am on Vancouver Island, visiting my sister.  Yesterday we went to the Royal British Columbia Museum in Victoria.  What a pleasure.  Somehow they found a way to make the manatee leap.

The RBCM is full service museum, bugs to rugs, natural history, history, and anthropology, all at once.  The historical creations of 19th century British Columbia are particularly good, as the visitor walks through mining sites, train stations, saloons, street scenes, all wooden, scaled down and in every respect accessible.  It is an unapologetic exercise in artifice.  We are not asked to suspend disbelief.  But the past returns to us with many of its tell tale wrappings in place, and this really do help us to understand what it is we are looking at.

And when you start to examine RBCM artifice, you see how masterful it is.  This museum can "scale"  from exquisite minatures and object constellations en bas, to rooms, buildings, and landscapes above, with a precision and agility of those + and – buttons on a Google map.  The curatorial story does not scale quite so beautifully.  But it’s close.  Light and sound are wonderfully manipulated.  The dioramas are eye-popping.  The "animating ideas" are really animating. 

Mostly, what you see here an absolute devotion, intensely hard work, real intellectual and manual effort, and as sincere an investigation of the curatorial possibility as I think I have ever seen.  Having worked in a museum, I know how hard it is to summon and sustain this level of professionalism.  The museum is strewn with opportunities for bloody mindedness.  There are the gold plated incompetents, the too-sensitive-for-this-world curators, the status hungry adminstrative staff, the union louts, the work-to-rulers, the cowardly and risk adverse.  If a great sports team "always finds a way to beat you," these institutions always seem to find a way to lose.  ("And they call Alabama the Crimson Tide.")   There is no real competititon.  There is no real punishment for second best.  There is just a long slow descent into mediocrity. 

To find a museum this good  suggests an X-files episode.  What in God’s name can have happened here?  What mystery virus or extraterrestrial intervention?  But no, the signature skill and intensity of this institution is everywhere on display.  It can’t have come all at once or from afar.  It’s built right in.  This means that this museum found a way to bring in the right people, to give them the right resources, and to protect them from all the ways a museum can manatee its way through the world.  Remarkable.

What makes this really heartening is that too often museums seem like Canada in little.  Canada now endures gold plated incompetents, the too-sensitive-for-this-world, the status hungry, the union louts, the work-to-rulers, the cowardly and risk adverse.  This is a nation that specializes in passive aggression and bloody mindedness. 

Museums, that is to say, seemed to capture the spirit of the nation but not at all in the way intended.  This is the Museum as Dorian Gray portrait, showing the worst of the nation, not its best.  But here at the RBCM something remarkable is on display, and I left with new hope for the nation.

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Epic_1 My EPIC presentation took a position impatient with theory.  I will later accused of being anti-intellectual.  This must be wrong.  As my neice pointed out, I am uncle-intellectual.

The trouble is not with me.  The trouble is with what it means to solve problems in a dynamic culture.  The trouble is with theory.

Marshall Sahlins argues that every theory is a bargain with reality. It gives us certain kinds of knowledge by denying us the possibility of other kinds of knowledge.  (My phrasing.  All regrets if the master had hoped for something more nuanced.)

Working for clients, we are obliged to deal always with shifting perspectives, mountains of data, complicated problem sets and an urgent time line.  As good marketers, there is lots to crunch, much to contemplate, and the BFI (big f*cking idea) can come from any where. Anyone who is a slave to any one theory puts the enterprise at risk. 

Solving the problems of most clients demands methodological lability and an intellectual opportunism.  We want to have all the theories we have ever encountered at our disposal.  In my case, this must mean a willingness to draw upon structuralism, semiotics, structural functionalism, functionalism, post modernism, and much else besides. We want to be agnostic.

Theoretical loyalty is a terrible idea not least because we are willing away all the other insights that promiscuity make available. Theoretical loyalty, that’s precisely the sort of thing that is likely to appeal to academics for whom tribal loyalty is the very point of the exercise, not least because it is so often used to decide whether and where they will be allowed to teach and publish. 

No, a certain intellectual mobility is called for.   Typically, we have 10 days between our introduction to the problem and the our conclusion.  That’s 10 days to get from, say, a deep ignorance of the mutual fund industry to insights and recommendations that are capable of adding real value.  I think we can not unless we are prepared to press into service any and all the intellectual patterns with which we are acquainted.

I am not arguing the case for no theory.  The world of marketing began, I guess, in retail.  Someone would go to the shop floor and see what was selling.  This was all the intelligence one needed to stay in business.  This was no theory.  But every corporation is now a ship in high seas.  Every kind of data must be consulted.  Every kind of strategy contemplated.  Only consultants who are prepared to make use of everything they know can serve.  We do not wish these consultants to forsake theory.  We want them to forsake the idea of a single theory.  But a blue helmet on them if we must, but "ecumenical" is the watch word here. 

Categories : Ethnography
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Sep
27

EPIC ethnography II

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Epic The conference on ethnography this week in Portland (now over) continues to throw off possibilities:

1) that the field is maturing vast.   I have been doing Ethnography for 20 years pretty much as a wildcat operator, making things up on my own, fighting off moments of internal skepticism, humming bravely the tune whenever words escaped me.  I think I created value.  People kept hiring me.  But it was hard to say precisely what it was I was doing. Profession?  What profession? 

But as I sat listening to the EPIC Panel curated by Tracey Lovejoy ("Considering Ethnography in Various Business Settings – What is Success and to Whom?"), I thought, "ok, if I have colleagues like this, I belong to a profession."   The participants were Genevieve Bell (Intel), Jeanette Blomberg (IBM), Tim Malefyt (BBDO), Rick Robinson (Luth Research).  Genevieve Bell  was grand, just grand.  I do not agree with everything she says, but I am enthralled with the way she says it.  Rick Robinson did a brilliant ethno-ethnology, his account of the typical presentation.  Robinson argued that emerging genre might be taken as signs of a creeping banality, and that serious practitioners will want to move on to bolder methods.  I disagree.  Let’s treat this genre as our new minimum standard, the least a client can expect.  God knows, we need this.  It will help separate the sheep from the goats. 

2) that academics would like to help.  They were there in force.  Some of them insisted on asking the tired old questions that have done so much to disable ethnography as an academic instrument.  I think they came to help supervise the transfer of the methodology to the world of business only to discover that they are obliged to play a game of catch up merely to participate.  It would be very nice if commercial ethnography were could become a "free trade zone" where academics could give up their methodological preciousness and take up urgent questions. 

3) I think in conversation was determined that standards have risen in part because clients have are so much comfortable with and informed about the method.  I can think of 6 people who are now deeply discerning about what the method has to offer.  Quality control is now in place.  This means that a practitioner no longer has to justify the method, and can get on with seeing what it can be made to do on the client’s behalf. 

Ok, the jet lag leaves with the distinct sensation that I am under water, so that’s all for today. 

Categories : Ethnography
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Ethnography_presentation_i_gates_in_pith My profession has a problem.  It is awash in hacks and pretenders.  I am guessing that 1 in 3 ethnographers is more or less incompetent. 

It is easy to identify some of the offenders.  Some actually claim to be "self trained."  Others are focus-group moderators simply renamed.  Still others actually claim competence on the grounds that they "roomed with an anthropology major in college."  There has to be a way to separate the sheep from the goats, and we have to do it fast.   Commercial ethnography could easily go the way of the focus group. 

Every so often there are murmurs that would take us in the direction of certification.  But I don’t think this is a great idea.  It would be expensive, time consuming, and bureaucratic.  Worst of all, some practitioners are very good indeed but have no training or disciplinary credential to call their own.  (Conversely, there are anthropologists with splendid academic qualifications who cannot do an ethnographic interview to save their lives.)

In my presentation on Monday at EPIC 2006, I proposed that we might want to take advantage of the "extra data" effect.  Ethnography is often most useful when we don’t know what we need to know.  The method is good at casting the net wide.  We ask lots of questions.  Collect lots of data.  Apply lots of theory and interpretation.  Eventually, we begin to see what it is we need to see.  At the end of this process we find ourselves in possession of a lot of data we cannot use.  This "extra data" is an opportunity.  [caveat lector: I am going to ignore the fact that data is plural.]

I propose we start reporting some of this data, as a contribution to the understanding of contemporary culture.  The Victorians began a publication called "Notes and queries in Anthropology" in which occasional, sometimes slender ethnographic observations were exposed to public view and so made to contribute to the fund of knowledge that helps informed and shaped professional discourse. 

Notes and queries need not be long.  They need only be well chosen, well shaped, and well received.  I  believe that the authors of useful and intelligient notes and queries would effectively identify themselves as ethngraphers of standing.  Silence or incompetence on this issue would identify the ethnographer as unwelcome.  This is a Millian proposition, on the one side, and a complexity theory notion on the other.  Good people will attract attention.  Bad people will suffer obscurity.  Eventually, clients will migrate from the bad to the good. Eventually, the hacks will be starved out of the field.  (My favorite suggestion is that for their next act of imposture, why not pose as self trained engineers?)

There are a couple of understandable, but I think, unsustainable, objections.  The first of these is the notion that the client pays for the collection of this data and his or her interests are violated by its revelation.  This is sometimes quite wrong.  Some years ago, I came across some "extra data" of a very interesting kind.  I had the opportunity to interview a couple living in suburban Kansas City who has embraced the Black Athena scheme right down to the ground.  Virtually all the design elements of their homes played out the cultural motifs of ancient Egypt.  What made this data precious is that it showed that an idea that was merely an idea when published in 1987 was now a reality, a powerful personal identity some 15 years later.  That it could go from academic statement to lived reality in so short a time says something about the dynamism of American culture. 

Now, the data was collected while I was doing interviews with people who subscribed to the mutual fund owned by my client.  The Black Athena data did not bear on the mutual fund issue in a direct or useful way.  Nothing of the client’s interest is compromised by its revelation. 

Often, the extra data is not so spectacular as this.  Sometimes it is, when we are going a project, say, on cleaning project that we hear a mother talk about new models of child rearing that we are gifted with something revelational.  We may published as a note or a query and the interests of the maker of cleaning projects is compromised not at all. 

Now to be sure, there are moments when it is frustrating to observe the silence that is our professional obligation.  I believe that a project I did recently for Mark Murray at Diageo helped uncover an important shift taking place in Western cultures.  But this finding is so essential to Diageo’s competitive advantage, it must be kept utterly, scrupulously secret.  There can be no compromising on this point.  But these moments are, I think, an interesting consolidation.  It is precisely that we have really nailed something that we are most required to shut up about it.  Keeping secrets is not just a point of honor but a badge of honor. 

Blogs are of course the perfect medium for our notes and queries.  So the technology is there.  I think we can expect editors to step forward and perform some of the work of pattern detection and aggregation, reporting back to all those who contributed and and the world at large.  Indeed, this function could be take another step forward, as these editor treat bloggers as stringers, gathering data in our many little projects and drawing them together into embracing understandings of the present and future characteristics of American culture. This is almost precisely the model used by Lewis Henry Morgan (1818 – 1881), one of the founders of American anthropology.  (Morgan working as a lawyer by day, wrote a way to colonial administrators around the globe and implored them to collect kinship data on his behalf.)

There is lots more to report about the EPIC conference and I will do this tomorrow and Thursday.  Anyone interested in seeing my powerpoint slides, they should be available on the Epic 2006 website sometime today (Tuesday) or tomorrow, thanks to the kindness of Ken Anderson, who, with Tracey Lovejoy, staged a deeply interesting conference.

References

McCracken, Grant. 2004.  Black Athena, White Yogi, and a very smart little girl. This Blog Sits at the Intersection of anthropology and economics.  July 25, 2004.  here.

McCracken, Grant. 2005.  Ethnography and Quality Control.  This Blog Sits at the Intersection of anthropology and economics.  June 27, 2005.  here.  [for the "self trained" remark]

Urry, James.  1972.  "Notes and Queries on Anthropology" and the development of field methods in British Anthropology, 1870-1920.  Proceedings of the Royal Anthropological Institute of Great Britain and Ireland, pp. 45-57.

Last note:

There is an interesting exercise called Savage Minds and subtitled Notes and Queries in Anthropology that might serve as a precedent for what I am proposed.  It is a "collective web log devoted to bother bringing anthropology to a wider audience as well as providing an ouline forum for discussing the latest developments in the field."  here.  See also Ethno::log here

Categories : Ethnography
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Sep
25

the problem of involuntary empathy

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Ear_from_wwwsteveorguk_with_thanks The commercial ethnographer lives or dies by his or her ability to hear what the consumer is thinking and feeling.  This empathy can be trained.  It can be improved.  But really good ethnographers begin with a native gift. 

What is true of mathematicians is also true of ethnographers.  The former have heads that stream with numbers, the latter have heads that stream with experiential matters, thoughts and feelings that belong not to themselves, but to someone else.  The commercial ethnographer is grateful that the world prizes his or her ability, but in point of fact, empathy is something he or she would do in any case.  Call it obsessive.  At the very least, it is involuntary. 

Where does the gift come from?  Who knows.  Sometimes, I guess, it comes from pathological circumstances.  The most emphatic person I have ever met was a 10 year old girl I was interviewed for a Canadian government project on young smokers.  It was a very strange sensation to be "scanning" her only to realize the she was scanning us, and a whole lot better than any thing we could manage.  Compared to this little kid, we were rank amateurs.  I felt as if I had been turned to glass.  We learned eventually that the preferred form of punishment in this girl’s home was a cigarette burn to the body.  I guess that would have the potential of making a virtuoso of anyone. 

The native gift grows with experience.  The more we use it, the better it becomes.  We get new range, new depth.  We can capture thoughts and feelings that would have been alien and irreproducible a few years before. 

But our gift for empathy does ever seem to get more controllable.  It can’t be turned off and on.  This species of empathy remains involuntary.  We will internalize the world whether we want to or not. 

Now this is a special problem when there is someone in the room who is deeply at odds with the ethnographic interview.  I’ve had this experience twice in the last couple of months.  In one case, there was a representation of the client team who distrusted the method and its practitioner.  While "hoovering up" things from the respondent, inevitably, I would hoover up the skepticism of the client rep. 

Oh, this is not good.  You are using the method to absorb a deeply distrust of the method, and this cycle speeds up and spins out.  In the second case, the client rep was not so much skeptical as deeply controlling. Now, the "other voice" that came to the ethnographer was one that contested any of the power that came to the ethnographer.  Oh, not good at all!  To empathize with some one who deeply resents you is to resent yourself. 

Naturally, you try to "jam" the signal.  And eventually you manage the interviews.  But you pay a psychic tax on top of the psychic costs of a process that is quite demanding enough as it is.  In a perfect world, we would manage the alien signal.  We would say things like, well, that’s just the way they feel about the process."  But we don’t and we can’t because what we are doing is not voluntary.  It is, not to be self dramatizing about it, an involuntary rushing out of the self into someone else.  We don’t do it by choice.  We just do it. 

I am not sure there is a point to this meditation, except perhaps to ask if other’s have wrestled with this nasty little contradiction and found a way to break free of it. 

p.s., I made it across the Pacific to Portland.  The EPIC conference is most interesting.  If I can shake the jetlag, reports to follow. 

Categories : Ethnography
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Sep
22

On the Guangzhou – Portland express

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Dscn3749I am leaving China today and I’ll be in Portland for the weekend if anyone wants to get together for coffee.

Ethnography fans, please come to the EPIC conference being staged by Intel in Portland.  You can get the full details here.  If you can make it, I’m speaking Monday morning. 

Speaking of ethnography, this was a bruising trip.  I am not sure my ethnography will ever be the same. 

The art of ethnography includes two very different kinds of questions (at a minimum). 

The first class of question ask for detail, lots of detail, sometimes excrutiating detail.  These are "beater questions."  Their job is to flush out opportunities to ask the second class of questions.   These are opportunities to gather not detail but the stuff of culture: categories, rules, assumptions, conventions, concepts, notions, and so on.

One member of the team got swept up in the detail questions…and so preempted the interview with them that it was no longer possible to capture the hidden world from which these details spring.  Anthropology believes in thoroughgoing specifications of ethnographic detail, but this was a brute, unrelieved empiricism and really bad methodology.

The image:

My tribute to bean counters.  Things for sale in a "wet-market."  (Click on the image if you want, yes, more detail.)

Categories : Continuities
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Sep
21

Some objects are great story tellers

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Dscn3645Some objects pack a wholloping story. 

Take this one for instance.

It sits now in a modest apartment in Guangzhou.   But it’s last address was the home of a landowner.  During the cultural revolution, the landowner decided that something so splendid might be held against him by the rampaging Red Guard. 

So the landowner sold it to a local peasant for a tiny sum.   And the peasant said, "Yes" and the object changed hands.

Now it is not known whether this was enough to spare the landowner the fury of the Red Guard.  Probably not, one guesses.  Great furniture can be laundered in a way that great houses and reputations cannot.  Perhaps the idea was to get rid of anything smashable, because once the kids started smashing, things would spin quickly out of control.  The other possibility is that the jettisoned this chair because he wanted to find a place of safety for it. 

None of this is clear.  I asked the present owner whether it wasn’t a dangerous object to own and he said, "no," he came from a very long line of peasants and no one would begrudge him it. 

Dscn3619 China has a creativity crisis. 

Qin Xiaoying says so.  He argues that China’s culture industry has been shut out of the spectacular growth demonstrated by other industries in China.  This means it is falling behind the US and the UK, for whom "cultural products" are a major piece of the economy.  Mr. Xiaoing asks, "how can we turn China’s culture industry from a weakling into a major power?"

The struggle to create a cultural industry will be titanic because the barriers are formidable.  Mr. Xiaoying says, China’s thousands of years of "feudalistic authoritarianism [which] have stifled the promotion of individual personality."  And there are the lingering effects of the "Soviet-style, highly-centralized planned economy" that put "Chinese culture in a developmental straight jacket."

Mr. Xiaoying argues that three things are called for from the state: capital injection, policy support and protection.  To be this in the parochial terms of our own debate on the subject, the thing comes down to Virginia Postrel vs. Richard Florida

Richard Florida believes that "creatives" are a professional class who can be nurtured and enabled by interventions from the state.  This is one of the reasons he is so beloved of urban planners.  He promises them a role in the "innovation economy."

Now, I have never consulted Virginia Postrel on this question but I am pretty sure she would be unenthusastic about the Floridian vision.  I think she might say (and if she won’t, I will) that cultivating creativity through state support is a contradiction in terms.  Real creativity, creativity that is fully responsive to and engaging of, the cultural moment at hand, this comes from creatives flying by the seat of their pants, speaking to popular taste, and not from people funded by  government committee.

Creativity that is not tied to commerce doesn’t usually come to very much in the way of culture.  It speaks to a small constituency in orbit around a small elite.  That’s the way it looks to this Canadian.

References

Xiaoying, Qin.  2006.  Nuture creativity to propel culture industry.  China Daily.  September 16-17, p. 4. 

People say, "Grant, what are you really doing on these crazy trips of yours?  Moscow, one week.  Chicago, the next.  What gives?"

Andre_i_1 And now on the heels of a great triumph, I can reveal my true mission: to discover and document the often obscure and distant origins of popular culture.  Think of me as Carter of  Egypt.  Speke of African.  Lewis of Oregon.  Or just some guy looking around.

For this trip, the question was simple.  What were the origins of the Andre the Giant "obey" poster that began to appear a couple of years ago in the American city.  The posters were a great phenomenon of the 1990s.  Suddenly they were on park benches, road signs, utility poles.  None of them were signed. None were attributed.  This mystery of popular culture had no ready explanation. 

We met, as we always do, at the Explorer’s Club in New York City.  Preliminary intelligence suggested that Andre origins might be found in Chicago or LA.  The specific notion was that "Andre" might be a corruption of "Andrew," and something useful could be found if we scrutinized records of the English or Scottish immigrant communities of the 19th century.  (A free floating "w" was discovered in the archive of Chicago’s Folger Museum, but this proved, finally, a false lead.)

Eventually, the hunt took us abroad, first to Moscow and then Shanghai.  I had my doubts we would find anything of value in the former, and I now believe the trip was contrived by Marriott who had never been to the hermitage in St. Petersberg.   (Not all members of the team are quite as dedicated or discliplined as others.  For some team members, frankly, it’s all a bit of a lark.  And just between you and me, if Marriott’s father hadn’t put up substantial funding we would have dumped the little fellow years ago.)

Then last week, a frantic call in the middle of the night.  One of our people in China had stumbled upon an important clue.  And the race was on.  (We couldn’t be sure that the Scandinavians or the Israelis weren’t already in place.)  Time was of the essence.  Steam ships were out of the question.  We would have to fly. 

A week in Shanghai gave us nothing useful.  The evidence seemed to operate like a shortwave radio, first a weak signal, then a strong one, then nothing at all.  It looked like a trip to Guangzhou might be "indicated," and, as some of you know, we arrived here on Sunday.

And then yesterday, the break through.  The local team had zeroed in on a block of flats on the outer rim of the southern part of the city.  It took all of Monday and most of Tuesday to work our way through the possibilities.  Finally, in the late afternoon, with dusk coming on, and the exertions of the day upon us, we climbed the 8 floors up to the modestly appointed apartment of a startled woman of middle age.  "No," she said, she had never heard of "Andre" and, no, she was most certainly not harboring clues as to his origins. 

"Would she consent to a search of the apartment", we asked her, and when she said, "no," we did one anyhow.  The entire scientific community awaits these results, and we’ll be damned if we let someone’s rights to privacy get in the way.   It’s for science.  I mean, really. 

We were just about to give up altogether when, ho, a cry from the pantry.  Marriott was shouting incoherently but with great force.  We rushed in to see what the matter was.  And sure enough, there it was.  Marriott, the little bastard, had done it.  We were looking at the object of the hunt, no doubt about it.  I don’t have to tell you it was a bitter sweet moment.  Marriott’s name, not mine, would now live on in history as the man who discovered "Andre antecedent, CBNYD 2". 

Andre_ii Here’s what the little bastard found.  To the right, you will see a round plastic container, with a pinkish top and a face staring out.  That’s a Ritz container on the right, and a white plastic bag on the left.  We think it’s now being used as a cookie jar.

To be sure, this is an early Andre.  He is happier, rounder, and, er, like, not yet a giant.   But I think the identifying characteristics are unmistakeable.  The eyes, especially.  And that gaze, hollowed out, fixed on the infinite, seeing all, fearless, unblinking.  The Andre we know from bus shelters in St. Louis is of course an older, more mature Andre, an Andre who has lived too well, seen, perhaps, too much.

But as I say there is in my mind no question that this is the original Andre, the image from which all the other Andres must spring.  What the image is doing here on a child’s biscuit container, that’s a question for future expeditions.  How the image made its way from Guangzhou to the West, this is another puzzler.  There is of course every possibility that Andre’s origins are entirely elsewhere, that the biscuit container somehow merely "turned up" here Guangzhou, here in this 8th floor apartment, here on this kitchen shelf.  But I am proud to say that we did something remarkable yesterday. 

The mystery of Andre the Giant is now a little less mysterious. 

Thunderbird When I was in my early twenties, I resolved to hitch hike across Canada.  Like much of my generation, I was enamored of beat poets and life "on the road."

I made through BC and Alberta quickly enough, but things got tricky when I hit the prairies.  Somewhere on the outskirts of Regina, I got stuck outside a road side cafe and stayed there with my thumb out for 24 hours.

So when a Thunderbird stopped, I didn’t hesitate.  The guy looked a bit dodgy, blood shot eyes, a tremor in his hand, a certain vacancy in his eyes. What the f*ck, I was on the road again.

I didn’t even mind when the driver offered me a pill from the match box on the console.  And I didn’t mind when the headlights kept shorting out.  "Don’t worry," he said, "they’ll come back."  And sure enough, after about 6 seconds, they did.  He was nonplussed, but I was plenty plussed, I can tell you.  When you’re on the highway, travelling 60 or 70 miles an hour into the pitch dark, 6 seconds is an incredibly long time.  I was all I could do to keep from screaming.  (I was pretty sure that screaming was not in the beat poet handbook.)

Eventually we ran out of gas.  Good, I thought, Nietzche was right.  "What doesn’t kill me makes me happy." 

Sort of a long preamble for a bit of Microsoft bashing, I realize.  And I’m sorry.  Next time you won’t take a ride with this stranger and I don’t blame you.  (It’s just that I am on the plane to Guangzhou, and I have a little extra time.)

Ok, here’s the Microsoft bashing:

The thing I was prepared to endure from perfect strangers driving Thunderbirds, I am not prepared to endure from a corporation with a market cap of several billion dollars.

Headlights shorting out.  This is precisely what happens to me routinely when I am using Powerpoint.  (I have three presentations due by the end of the week so I am using Powerpoint a lot.)  I am typing away and suddenly no letters appear on the screen.  I can keep typing like a demented, pill popping, Thunderbird pilot, and eventually my input puts out and letters appear on the screen. 

Six seconds is an incredibly long time not to see letters on the screen.  If you were in the throes of idea capture, too bad.  Chances are the thing is gone.  You might have a trace, but the unfolding has stopped. 

If you were in the throes of air traffic control, too bad too.  You know, when you have lots of little ideas flying about in your head and you are trying to get some down, so that you can get others down, so that you can get still others down.  When the headlights fail, the entire "stack" crashes, and you have to start again.

So, no, it is not ok for Powerpoint to take a little f*cking holiday in the middle of slide.  How old is Powerpoint software?  How long has Microsoft had to solve this problem?  Could we not have a stripped down version, a stall-proof version of this  software?  Could we not have a composition mode that’s all about capture, and not encumbered by the bells and whistles needed for formatting.

I have a sneeking suspicion why Powerpoint has not fixed this flaw.  It is to do with a button that Micrsoft employees used to wear in the 1990s.  (They might wear it still but I can only speak for the 1990s.)  The button read "FYIV." This stood for "F*ck you, I’m vested."  When one Microsoft employee asked another Microsoft employee to do something he or she did not want to do, the button’s message was clear.  The wearer didn’t have to do anything he or she didn’t want to.

Apparently, the corporation believes in large what the employee believes in small.  FYIV.  We have your business.  When it comes to presentation software, we have everyone’s business.  We would like to help you.  Wait a second, we couldn’t give a sh*t about helping you.  You see, we’re vested. 

Isn’t that sweet?  I have been in full flight from Microsoft for some time now: Mozilla Firefox for my browser, gmail for my email, Google even has a spreadsheet now.  But Windows OS, Word and Powerpoint, these are sticking points.  I know there is presentation software available from Sun (Star), Lotus (Freelance), Harvard Graphics, and so on.  I have looked at most all of them.  I know Apple has Keynote.  I also know that they will never surrender it to the PC world.  There are Web 2.0 software suites out there, including Thinkfree.  The best of them, I think, is Thumbstacks.com.  Google is supplying a version of presentation software.  Lenovo is promising to install Linux. 

God almighty, it won’t be long before we’re free at last.

Categories : Brand Watch
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Dscn2290 Interviewing 17.2 million people takes time, patience and plenty of pens and paper.  But now I can put my feet up and call the first week a job well done.  I may have missed a couple of people, but I am pretty sure I heard from everyone at least by horn. (Next to a table of drunken Australians, this is the noisest place on earth.) 

Naturally, I am now thoroughly smitten by Shanghai.  If I can persuade Pam, I’d would like to come back and live.  She said she’d think about it.  And she really will. 

Certainly, I could do what I am doing now, consulting.  But I notice that American business schools are setting up shop here, and that would be an interesting option.

This would give me a trojan horse with which to get cultural literacy into the b-school curriculum.  If I was teaching at a Chinese b-school, or an American b-school in China, I could make a strong case for courses that taught American culture to Chinese students and Chinese culture to American culture.  Once we are talking cross-culture, suddenly there’s a license to do what the b-school should have done in any case.

The best model is something like this:

1) teach a class with both Chinese and American students enrolled

2) teach the first half of the class in the US

3) teach the second half of the class in China

4) in the first half of the class, teach American culture and consumer behavior.  Putatively, this is for the Chinese students, but in fact this is also an opportunity to teach American culture to American students. 

5) in the manner of the case study method, engage the American students to help teach the Chinese students American culture, in the process giving the American students a reason for being in a classroom that teaches something the b-school community believes they already know. 

6) in the second half of the class, teach Chnese clture and consumer behavior.  Putatively, this is for American students, but in fact it is also an opportunity to teach Chinese culture to Chinese students

7) in the manner of the case study method, engage the Chinese students to help teach the American students Chinese culture, in the process giving the Chinese students a reason for being in a classrom that teaches something the b-school community believes they already know.

I think this could be interesting.  The "cross culture" mandate is a useful license, and at this rate it is the only way the b-school community is going to take culture seriously as a educational responsibility.  (This despite the fact that business now turns increasingly on innovation and dynamism.  Innovation is almost always cultural in origin and it is always cultural in effect.  Dynamism, ditto.)

So it’s one of the paradoxes.  The only way to fix  the American business school curriculum is to move it to Shanghai.  Got it.

Sep
14

Five things to say about Shanghai

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Communist_star_and_buildings_reaching_sh

This is a Communist star now tucked between monuments to capital. 

It was taken from a speeding taxi and I was pleased that I lined it up.  The chances of persuading the driver to go back around for another photo, well, these were not strong.   The Chinese will suffer many things.  Idiots are not one of them.

Five things struck me yesterday.

First, an ad for Nike that stands at least 35 stories high.  I didn’t recognize the basketball player featured, but he is fearsome, and, um, really tall.  The future of marketing has already created an outpost, a staging area, here.  (Yes, I know that this is probably the work of Weiden Kennedy.  But they created this ad in Shanghai.)

Second, innovative architecture of which these examples are not by any means the most remarkable.  The future of architecture has created an outpost here too.  Some of the stuff here made me goggle with admiration.  (I guess if I were better informed, I would have understood that Shanghai has become a show case, but I am not sure this is widely known.  This is one of the ways the future can sneak up on you.) 

Third, Shanghai is a capital of capital.  It’s China’s capital of capital.  It can’t be very long before it is the capital of capital, eclipsing even New York and London. 

Fourth, I am wondering when China will so establish itself as a culture center that we will quite like the idea of buying brands that include or consist of Chinese characters.   (I am there already.)  When will Chineseness becomes a mark of sophistication, power, connection, or all three?  Certainly in my lifetime, unless I am struck and killed by a Shanghai motorist.   When does Shanghai become the new  Rome?  When do I return as a bumpkin from the provinces?

Five, none of this comes to pass unless China masters openness.  And this week, there were troubling developments on this front.  The state declared that it would make itself sole source for information about China, that it would be Reuters with a monopoly on news, that foreign journalists would no longer be able to collect data. 

Observers, Western and Chinese, rubbed their eyes with astonishment and declared that, among other things, the capital markets would up and leave.  Cooler heads prevailed, and Premier Wen Jiabao insisted yesterday that China’s open policy would remain unchanged.  Still, this little misadventure in communications tells us that there some do not fully grasp the nature of the enterprise and the secret of dynamism. 

Talk about a critical path.  If dynamism is allowed to flourish, one future, a Chinese future, awaits the species.   Another, nonChinese future emerges if that long standing Chinese feeling for control asserts itself.  It is one of those "power comes to those who let go" paradoxes.  My guess is that the instinct for control is largely in remission.  You don’t get this far down the road unless you are deeply committed to letting things rip.

Sep
13

Ethnography as optometry

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Rain_gear_shanghai I am in Shanghai doing ethnographic interviews with consumers.  (And, yes, it’s raining.  More on that below.)  And I am struck how often ethnography is like watching paint dry, except that paint is often more interesting.

Much of what I am doing is trying to figure out the categories of thought, and that means asking lots of painstaking questions.  Sort of a like an optometrist, except instead of asking "is this better or is this better?" I am asking something like "so is it x or y?"  "Ok, is it x1 or x2."  Ok, is it x1.1 or x1.2" and so it goes. 

Some people like to think of anthropology as a extravagant act of empathy joining minds and imaginations across cultures.  Nah.  Most of it optometry.   

It’s funny how often you discover that the topic in question has only been roughed out or sketched in.  You proceed down the x1 trail, only to discover that things end abruptly at x1.2.  Apparently, culture lost interest while working on this one, went to lunch and left things unfinished, or something. 

And you can sometimes see a small shock in the respondent as she joins you staring out over the scaffolding of knowledge into areas uncharted.  This may be the first time they have had this sensation, and some react badly.

There is another species of consumer unhappiness.  This is where your questions drive them not to the the limit of the knowable, the mappable world, but its very foundation.  In North America, for example, you will ask someone about why they have appointed the houses the way they have, and they will roll out lots of explanations until you "force" them to reach for the most compelling rationale at work.  For many consumers, this turns out to be the notion of "homeyness."

Now you can ask them to break open and parse out what homeyness is, but most respondents will look at you as if you have rocks in your head.  Homeyness, this idea exists in a sense sui generis.  It is it’s own explanation.  It supplies its own account.  It is to so self evident as to be  inscrutable, and woe to the bloodyminded anthropologist who suggests otherwise.

This is an exciting moment for the anthropologist.  Now, you are, as they say, "on to something."   Account for this, and you have captured something substantial. 

So the ethngraphic interview proceeds in one of two directions: out to the edge where culture has merely sketched things in, and down to the very foundation ideas have weight and sufficiency enough to give the world ballast.

Tiny ethnographic notes from Shanghai

1. Further to my occasional series of "taxi cab impressions," above is a photo, taken in transit, of one of the most beautiful aspects of Shanghai.  It rains a lot here.  Not hard, often merely misting.  And when it does, everyone breaks out the raingear and the umbrellas.  And now the streets fill with people carrying one or wearing the other as they cycle their way to work or scooter their way home.  Why does light bloom in the rain?  It must be because  the  air becomes an extra rich medium for light.  I think this is why colors are said to super saturate.  Anyhow, the effect here in Shanghai is sensational.  It’s as if everyone when it rains to carry blocks of color through the streets that the city might stream with beauty.  And boy does it.

2. Yesterday, I did an interview in a part of Shanghai that is fast vanishing.  This is the world of crooked allies, window stairwells, tiny rooms, and roof top pidgeon keeps.  For a Westerner, it is almost impossible not to sentimentalize this world, but it is not hard to see why the state is tearing these places down and moving people to a highrise.  We Westerners are charmed by this wooden world only because we don’t have to live there.  There is a great story to tell here but, it just occurs to me might embarrass the respondents.  Sorry to bait and switch.  Let me see if I can think of a way to do this.

Categories : Ethnography
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Sep
12

China and the new individualism

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Shanghai_hilton My hotel here in Shanghai is not nearly as good as the one in Beijing.  There are lots of little errors and some quite big ones.  The place has a certain randomness.  It’s a Hilton and maybe that’s why.  But I wondered if this is systematic variation. 

If yesterday’s post is correct, Shanghai is the more expressive, more individualistic of the two cities.  And that would be that most everyone in Shanghai is less interested in role perfection and more interested in self expression.  (I adopt Lionel Trilling’s distinction here.)

From this point of view, working in a hotel is not an honor but a drudgery.  Stuffing yourself into a uniform, being eager, exact, exterting…all of this belongs to those who live for the corporation.  If you are more self expressive, if you are from Shanghai, you are much more inclined, sorry, to want to blow your own horn.  Working for an institution like the Hilton that obliges you to efface your individuality, must eventually come to feel like "working for the man."  This North American phrase is the cry of outrage against a world in which the consumer realm may express be used to construct and assert personhood but the producer realm is very different. 

As capitalism gets more demanding of novelty, variation and responsiveness, the contradiction is closed a little.  Now the work-a-day world is more expressive of difference, less demanding of sameness.  China will someday adapt this approach to capitalism.  It will someday master it.  For the moment however, people are being inducted into individualism only by halves.   

References

McCracken, Grant.  2004.  China II.  This Blog Sits At The … December 20, 2004.  here
(see this post for an interesting case study on Chinese individualism.)

Three tiny ethnography observations

Lots of dogs as pets in evidence.  And a certain pride of ownership.  I am told this partly a reflection of the one-child policy.  Clearly, it is also true that pets serve some as a fashion accessory.

Lots less evidence of smoking than the last time I was here when everyone seemed to be smoking 4 cigarettes at once.

I went to the Shanghai Municipal Television building to do an interview, and I was interested to see in the lobby here several guys of middle age wearing baseball caps.  We see this in North America and I wondered if this was a Hollywood influence.  (Ron Howard and lots of other directors, not just bald ones!) 

Shanghai The drive in from the Shanghai airport yesterday was telling.  Unlike Beijing, where everyone seems to drive in a state of grace, hands careful poised at "10" and "2," Shanghai is more pell-mell, more pet-met (petal to the metal).

In fact, people in Shanghai drive with verve and panache.  They honk much more than in Beijing.  And they do not just honk informationally. No, they honk with indignation and sometimes outrage.

Driving while indignant, this is easy for an American to understand. Indignation is, for many of us, our secret motive for driving.  We take to the interstate with the conviction that the world is filled with idiots who have somehow escaped notice that they are idiots.  That’s what our horn is for.  A patriot duty is satisfied, and the spleen well vented.

But the Beijing case tells us that indignation need not take the wheel, that honking with outrage is an abitrary, cultural convention.  Which raises the question, where does indignation come from? 

In the American case, it comes from property rights.  When in a car on the road, Americans file a claim.  They say that the road ahead of them belongs, for the moment, to them.  We call this our  "right of way."  If you cut me off, you violate my right of way and my property claim.  I seek redress with my horn.  I try to make you pay, at least sonically.  That this never works, that you can be relied upon to honk back or flip me the bird, this bothers me not at all.  Behind the wheel, each of us in Judge Judy, trying fellow drivers, finding them quilty, and meting out punishment.   Body by Fisher, radio by Sirius, wisdom by Solomon. 

Is that happening here in Shanghai?  I have no idea.  But Shanghai drivers do honk with embrage and this could be a key to a series of differences that appear, if only notionally, between Beijing and Shanghai.  For the diferences between the cities goes much deeper than driving practices.  People who live in Shanghai are said to be more entrepreneurial, more expressive, more vivid.  In their time, they were more international, more fashionable, more au courant. 

For parochial purposes, we may look for a Western correlate:

Shanghai is to Beijing

as

Montreal is to Toronto
New York is to Chicago
(i.e., First cities are to Second cities)
Rome is to Milan
Milan is to Paris
Paris is to London

There is a famous phrase in North America used to describe the difference between Canadian and American attitude towards over-the-counter drugs.  In Canada, everything is prohibited, unless it is allowed.  In the US, everything is allowed, unless it is prohibited.  It feels something like this difference might hold here.  Which would give us:

Shanghai is to Beijing

as

the US is to Canada

Westerners tend to think of China as something monolithic, as the Chinese do too, sometimes.  When you ask someone here how Communist party officials played midwive to capitalism, you are told, as if this were not just the best explanation but the obvious one, that they, the officials, managed the transition "for China."  This says that over and above the ideas called "communism" and "capitalism" this is a still larger, more encompassing one called "China."  And this is a very monolithic idea indeed.

But in other moments, the Chinese think of China as a country of countries.  At the very least, one is obliged to distinquish between Beijing, Shanghai, Chengdu and Guangzhou, to which one would have to add the far North, the deep South and the wild West. 

From an anthropological point of view, the idea called "China" is sensationally rich and supple.  It allows for commonality big enough to bridge warring ideologies, and a particularity deft enough to parse out a lots of smaller differences.  Clearly, the Chinese have not heard of the post moderism that insists that all categories of knowledge are unstable, those of nationality and place, most of all. 

But then as any right thinking person understands, this conceit was really a Trojan horse introduced to Western thought by willy intellectuals.  Post Modernism was designed to persuade us to dismantle Anglo American theory and the ideas of incumbent culture, and clear a path for the French intellectual’s "right of way." 

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