Monthly Archives: September 2007

The Royal Ontario Museum “crystal”

Rom_crystal I’m in Toronto for a couple of days.  From my hotel room I can see "the crystal" designed for the Royal Ontario Museum by Daniel Libeskind. The Crystal is pictured here, eyes right.  (Thanks to Kevin Marshall and his blog for the image.) 

My first reaction was terror.  And I was in good company.  Most people couldn’t wait to heap scorn upon Libeskind’s work.  Condemnation is a Canadian enthusiasm, a form of national bonding.  And the Royal Ontario is a favorite target.  High profile, American architect, risky, rule-breaking design, the Museum, Toronto, the combination was really too good to be true.  People feasted on outrage. 

But now that I see the thing nearing completion, I like it more and more.  Almost every corporation is inclined to act like a citadel, closed in upon itself, suspicious of strangers, armored against the infidel.  Corporate cultures might as well be ethnographic ones.  They identify others, vilify enemies, and keep the world out.

And all of them are now obliged, on pain of their own obsolescence, to break the walls down and let the world in.  Every corporation nows aims for porous boundaries.  Every corporation, profit or not-for-profit, wants contemporary culture to run through it, now around it.  (That’s indeed much of the gist of my consulting on this visit.)

Something like Libeskind’s architecture is happening (usually somewhat more metaphorically) to every organization we know.  Walls are being penetrated, boundaries buckled, parts of the organization made to lean precariously way out into the world.

Libeskind’s design makes a stirring point about what will happen to institutions if they wish to survive  And he has captured some of the violence and ugliness that must  inevitably ensues.  We might not like this work as architecture.  But it serves pretty well as truth in packaging. 

References

Kevin Marshall’s blog is here

Your TV table (how to tell if a new series is going to make it)

Two new TV shows will run on Wednesday nights this fall.  Back to You airs on Fox at 8:00. It stars Kelsey Grammer and Patricia Heaton.  Life airs at 10 on NBC and stars the lesser known Damian Lewis and Sarah Shahi. 

Life has life.  It is a cop show procedural with a difference.  Many differences.  Actually, it renovates the genre almost completely.  Life does to cop show what House did to the medical drama, breaks most of the rules to good effect.  There is a putative reason why Life is genre busting, it’s that the principal character has been rendered more or less insane by 12 years of false and very dangerous incarceration, a cop imprisoned with criminals.  The less obvious reason is that writers and producers have taken up the new freedoms that cable brought to the networks, and mainstream culture. 

Back to You doesn’t…have life, that is.   This is comedy as if ripped from the pages of the genre handbook.  Not even actors as talented as Grammer and Heaton can get it airborn.  It’s like watching a game of ping pong under water.  You can see the jokes coming  long way off.  Vaudeville comedy in an era of improv. 

The good thing is we like Grammer and Heaton.  We care about the show because we liked these actors in Cheers, Frasier, Everybody Loves Raymond.   And this affection will force us to watch as the show slowly loses altitude.  The first program got over 9 million viewers.  We will watch this number erode steadily.

The secret of TV in our new culture is that it must skillfully defy expectation.  It must work with what we know and take us somewhere we haven’t been before.  Life does this nicely.  Not least because Lewis is a great actor, and the latest proof that in the our new culture, talent counts more than good looks.  (And if this isn’t a measure of how much our culture has changed, I don’t know what is.)

Below, is my "TV table."  (Or you may think of it as one of those fiberglass trays that held TV dinners while Americans watched TV in the 1950s.)  Left to right, the dimension is whether we care about the characters in a new show.  Top to bottom, the dimension is whether we can tell what is going to happen in any given episode to any given character.  Back to You falls in quadrant 1 because we do care about the characters and we can tell exactly what is going to happen to them.   And so on.  (I would offer more exposition, but I really have to get going.  Plus, I respect my reader’s ability to work it our for themselves.  Blogging is part of the new culture too.)

Tv_table_iii

Donald Trump, recreated, cocreated, done like dinner

Dsc00176_2 Here’s what I found at the train station in my little town in Connecticut today.  It’s an ad for the Donald Trump line of clothing at Macy’s which has been, um, reworked by a passer by. 

Actually, I think what we are looking at is an almost surgical intervention.  The passer by has ever so carefully torn away the face of D. Trump on this advertisement, and on the surface beneath the original, they have drawn this effective Dorian Gray rendering of M. Trump. 

Sure we can say that this is a rough rendering but I couldn’t help feeling that I had never seen the man so truly portrayed.  The man himself, the man in full, the man unmasked that we might see him porcine in every nook and cranny

Dsc00178 Here’s a closer look.  We have seen ad interventions of this kind for some time.  I believe Adbusters was advocating something like this, and kids were responding with enthusiasm.  In Toronto in the 1990s, it was customary to pass jumbo, Jeff Wall sized ads that had been reworked with speech bubbles.  Razer thin models would have bubbles that read, "Feed me."  Happy parents were made to say, "Don’t make me buy anything more.  Please."

Amateur stuff, really, and certain proof that brand hijack so completely misunderstood the powers of the "enemy," that finally there could be no contest.  The bus shelter told the story: Capitalism 1.  Adbusters 0. 

But this work takes it to the enemy with skill and viserality, if that’s a word, and my spell checker tells me it is not.  You know what I mean.  What we are looking at here is an amazingly successful intervention, one that truly does hijack the ad and uses it most ferociously against the man. 

Everything depends upon the skill of the intervention.  badly done, it’s a prank.  Done this well, it gives one’s pause, and M. Trump hooves.

We can imagine what Trump did to deserve this re-celebration.  He has been annoying people since the 1980s and his days as a short fingered vulgarian in Spy Magazine.  But I wonder if this is not the punishment that awaits the bully who dares speak ill of Rosie O’Donnell.  Rosie has her fans.  Her fans have their weapons.  The war is on.   

Don’t try this at home (on advertising & amateurs)

Cocreation Last post, I noted a problem with cocreation: that it makes marketing about the corporation, not about the consumer.

There is a second problem: advertising made by the consumer is often bad advertising. 

Exhibit A: The Doritos ads that debuted at the Superbowl

Exhibit B: the new Pepto Bismal ads.

These latter are really horrible, like the worst, most embarrassing outtakes from American Idol.  (And this is no doubt the point.  Advertising wants to occupy any new niche created by contemporary culture, especially when it can be played comically.) The PB ads direct us to a website where we may operate the Pepto-Bismal Dance machine…and this is so bad as to invite the suspicion of deep cynicism or new media incompetence.

Not all ads made by consumers are awful.  The Converse spots were interesting.  The Tahoe ads were, I thought, wonderful, because they found a way to let new voices and messages into the ad world. 

It looks like we are forgetting 2 things:

1) marketing is about the consumer, not the corporation

2) advertising is exceedingly hard to do well.  There’s a reason why we have professionals.

Bad advertising is never OK.  Even when it comes from "the people."  The only thing that consumers dislike more than being excluded from the production of popular culture is bad popular culture.  (They will forgive you the first.  They will NEVER forgive you the second.)  Even very gifted creatives and planners have a hard time making great advertising.  What makes us think that rank amateurs have anything to offer? 

Andrew Keen was wrong on every particular, except perhaps this one: Amateurs are sometimes pretty hopeless.  Don’t get me wrong.  I accept what Keen does not:

    Consumer-created content is out there.

    It will change our culture.

    It will change our advertising. 

    Culture and commerce will cohabit here too.

But it’s not clear to me we want to make a direct, unmediated connection.  I don’t think we want consumers making ads directly.  Not when we have trained professionals standing by.

References

Keen, Andrew.  2007.  The Cult of the Amateur.  New York: Doubleday. 

McCracken, Grant. 2006.  Chevy Cocreation.  This blogs sits at the intersection of anthropology and economics.  April 25, 2006.  here.

McCracken, Grant.  2007.  Cocreation and the real objectives of marketing.  This blog sits at the intersection of anthropology and economics.  September 21, 2007. here.

Post script:

Clearly these are early days and we are still working on the model(s) that will bring cultural producers and consumers together in more egalitarian, participative, cooperative relationships.  Rob Walker proposes one such models, suggesting that we call this process not cocreation, but copromotion. 

Walker, Rob.  2007. Amateur Hour, Web Style.  FastCompany.com. Issue 119.  October.  p. 87.  here.

Cocreation and the real objectives of marketing

Dsc00170 I like to think it all starts with Johnny Rotten, that he was the one who started the great wave of cocreation now so obvious in the world of marketing.  But that’s probably wrong.  Probably, it was Sid Vicious. 

Or maybe it wasn’t punks at all who encouraged all the world to storm elite barricades and insist that any everyman (and woman) may participate in the creation of culture.

Whatever its origins, cocreation is now one of the absolute truths of the world of marketing, the new orthodoxy.  Cocreation is the surest way to get heads nodding at a conference or on a blog.

It’s all over the web, to be sure.  I was visiting the cocreation sites created by Oreo, Oscar Mayer and Alka Seltzer a couple of days ago  All of them invite the consumer to bang off a jingle or a song, upload it to the website and win big prizes. 

Plop plop fizz fizz is the Alka Seltzer site and it now features  the winner of their "battle of the bands" contest. I am not crazy about the winner’s song.  It feels (to me) like the brand has shouldered it’s way into a rock idiom, but that it will never be at truly at home there.  But again that’s just me. 

Oreo has announced the 5 winners of their jingle contest.  One of them will win $10,000 in prize money.  Oscar Mayer is tying their contest to an American Idol theme.

Having a look round I couldn’t help thinking about the first rule of marketing.  It is, of course, the consumer is king, something marketers have been telling one another since 1912.  We have been worked on variations on this notion since, including that we must be consumer sensitive, consumer centric, consumer consulting.  All of this work in marketing comes down to this: it’s about the consumer, it’s not about us.

Cocreation sometimes forgets this, I think.  When we’ve got people creating jingles for us, it’s suddenly all about the corporation again.  Yes, we reach out to the consumer, but only so that they can help us build the brand.  It’s distressingly like that old joke: "Well, enough about me.  What about you?  What do you think about me?"  We have been concentrating on making about the consumer for roughly a hundred years, and what do we do with the new media marketing?  We make it about the corporation again.

I’m not saying cocreation is a bad idea.  I’m just wondering whether we shouldn’t be helping out with consumer creativity, not asking the consumer to contribute to our own.  Cocreation may be the latest thing.  But it’s not clear that it really contributes what must in any case be our first responsibility.

 

References

The Alka Seltzer contest is here.

The Oreo contest is here.

Image

I took the picture in Port Chester, New York, a couple of days ago.  (Port Chester is about 30 miles North East of New York City.)  Yes, those are Life Savers attached to the side of the building, and, yes, this used to be the Life Saver factory.  Now, that’s marketing. 

cocreation, coediting, and semiotic roughage, keeping the K-Ville in K-Ville

Kville Entertainment Weekly was not kind to the new TV show from FOX called K-ville but I thought I would have a look.  After all, not even EW can be right all the time.

I arrived a little late.  I was upstairs hammered away on my book proposal.  I declare, never has a document been more completely or frequently renovated. 

Actually, I was about 12 minutes late getting to the TV.  K-ville had left without me.  And low and behold, I loved it.  Well, lest EW takes me off the subscriber list, I liked it.  Anthony Anderson, Cole Houser, and John Carroll Lynch have all found a property they can make their own.  (Anderson gets better with every role, but this may have been Lynch’s last chance.)

Tuesday, the next day, I tuned in for the opening 12 minutes of the "encore performance."  Just to see how they had got things started.  Oh, bad idea.  I began to like the show less.  The problem is, of course, setup.  It’s not that those opening minutes are bad.  It’s just that they seemed to remove the K-ville from K-ville, the wonderful indeterminacy that certain cities seem to have, as if the city were proceeding on many registers all at once. 

This is the problem with introductions.  They are the enemy of indeterminacy.  And this is why every film and most novels are better when we arrive late.  We are spared that laborious exposition.  And this leaves us something to make up, to guess after most of all, to work with.  And we like having something to work with.

Call it semiotic roughage.  When we arrive late to a program, there is grist for the mill.

Call it cocreation.  When we miss the exposition, we are obliged to make the rest up.  Obliged?  Thanks to the work of Henry Jenkins, we know that that’s much of the point of contemporary culture.  We are eager to make the rest up. 

But I’m not sure this is the whole of it.  I just like not knowing stuff. I like it when the "back story" is missing, when certain (especially heroic) motives are left out.  It makes the plot airier somehow…and more K-ville.   

Certainly, it’s more realistic.  As Pam is sometimes obliged to point out, there are a great many things I do not know, whole portions of the world that are opaque to me.  I am happy when what is true of my world is true of my television.  I am not confused or resentful.  I most certainly do not what producers to scream at writers, "Keep It Simple, Stupid."  I do not want is a plot that has been tidied up and made accessible.  In all things but one’s desk top, messy is good. 

I am sure that the world distributes on this point as it does on others.  Not all of us wish to be spared the exposition.  And not all of us want to to be spared exposition to the same degree.  Some want a little, others want a lot.  There is a nice mechanical here for the asking.  We could each of us decide to turn on new programs at the moment that works for us.  For some this would be minute 2.  For other, minute 6.  For still others, and in this case, the moment was minute 12.  We are effectively editing out stuff we don’t need. 

This is not so much cocreation, as it is "coediting."  And there are several possibilities.  We could come late.  This often happens at the movies in any case.  We could exercise selective inattention, zoning out at regular or irregular intervals in the course of the show.  This too happens a great deal, especially now that we are multiprocessing so much of the time.  (I only really pay attention during the car chases.)  And finally we could leave early and make up a conclusion of our own. 

Right.  Done.  Now where were you?

Kid Nation as a children’s crusade

Dore_childrens_crusadeTonight is the launch of Kid Nation, (9:00 CBS).  Forty kids in a ghost town in New Mexico.  The CBS website asks breathlessly, "Can they build a "brave new world?"

Well, given enough time, I am pretty sure they could build a brave new world.  I think they might even be able to stage a convincing amateur production of Lord of the Flies.

But CBS seems to be implying that this is an experiment out of the political philosophy handbook.  It’s an attempt to see if kids can do what adults cannot, build a peaceable world.

And this makes Kid Nation a kind of latter day equivalent of the Children’s Crusades of  medieval Europe. Will children, protected by their innocence, triumph where adults have failed?  Will they help save network TV from falling numbers?  Can children convert the infidel, those godless creatures who now watch cable and visit the internet? 

This is a measure of the desperation and panic induced in the old media by the new.  Sending children into the brink.  I mean, really.  Even for a network executive, this is low.

References

For more on the Children’s Crusade, see the entry in Wikipedia here

Mr. Smarty Pants goes all Martian (aka the problem with scorn)

Siamese_kitten_by_barb_henry_from_f I had a long conversation with Sam Ford, a friend and colleague at C3 at MIT yesterday.  We were talking about what makes websites attractive, compelling, and engaging. 

Inevitably we were talking about bad practice, companies that treat their websites as afterthoughts or, as Sam put it, as mere "guided tours for the brand."

I was struck by what happened to my half of the conversation.  I began to roll out the scorn.  When talking about bad website design, I would relish how really bad it was.  I would hold the brand up for "how stupid can someone be" excoriation. 

Now, the linguists can tell us what is happening here.  This kind of talk has a meta-pragmatic function.  It builds solidarity between the speakers.  (The mechanics: scorn presumes that we both understand a topic is risible.  This presumption claims a commonality.  This commonality builds a solidarity.  Or something likes this, more or less, give or take.)

Solidarity is a good thing especially with one’s colleagues, but in this case it didn’t sit right.  In fact, I found myself recoiling from scorn even as I manufactured it. 

The problem is that this scorn must, I think, interfere with the dispassion with which we are, I believe, obliged to talk about contemporary commerce and culture.  It really gets in the way.  At the very least, we have confused the issue.  More specifically, we are using our talk to build solidarity when we ought to be using it to think about the world.   

But set the solidarity issue aside.  If we go into the mechanics of the meta-pragmatics of scorn, we see a deeper problem.  Scorn depends upon a presupposition, and this presupposition has the effect of making us assume the very things we are supposed to be surfacing for study.  More exactly, when we are congratulating one another for "getting" why a website is risible, we are assuming, not demonstrating, why it’s risible.  Worse, we have submerged the very problem solving that is supposed to happen not sub rosa but "under glass."

Much of this discourse of the postmodernist camp is presuppositional in just this way.  In moving from the Harvard Business School to McGill, differences in discourse became extra clear.  At HBS it had been considered perfectly ok to ask for clarification.  Routinely, faculty meetings would stop while the speaker repeated himself.  And sometimes the listener would actually vocalize his or her understanding of the point at issue, to show/see if they had got it right.  There was no shame in these requests. Very smart people were expected  to interrupt other very smart people, when they did not understand.

But in the cultural studies world at McGill, questions of this kind seemed to happen.  No one ever asked for terms to be defined or arguments to be clarified.  There was a prevailing feeling that "we all get this" and that a request for clarification was therefore unnecessary, even gauche, perhaps even a declaration of intellectual deficiency. 

What made this difference odd is the fact that at HBS, people speak in a plain style (a remainder of the Protestant roots of the institution, perhaps).  In fact, several meetings would go by before I heard anyone use a metaphor!  That’s how plain speech was.  (This is an interesting conundrum for Deidre McCloskey who insists that economics is rhetoric before its economics.)  At McGill people spoke in the abstract language of a high altitude postmodernism, complete with rhetorical stunt flying that never seemed to inscribe anything legible in the heavens above.  Even if McGill students wanted to, it’s hard to know how they would ask for clarification.  I mean, where would you start?  (This reminds me of a wonderful moment in which Ernest Becker having listened to a long, convoluted comment, paused for a Vaudevillian beat, and said, "Huh?") 

But there I go getting all scornful again.  And that’s wrong.  I think it’s fair to say I am not harboring a 19th century scientist’s regard for objectivity.  On the qualitative side of things, we want to be subjective, we want to use every bit of our "selfhood" to solve problems.  And I believe I am not attacking scorn as a rhetoric device.  Christopher Hitchins’ new book, God is Not Great shows us what it can accomplish in the right hands.

It’s this presuppositional thing that gets me.  Scorn submerges what we are supposed to expose to view.  But this is the very moment in which many intellectual bets are off.  Capitalism is changing at light speed. Commerce is changing, it seems, every quarter.   And of course our culture is now something like a blur.  This is not the moment to be congratulating ourselves on the things we "get," the things we "share," the things that are "obvious" and "ludicrous."  This is perhaps a time we want to be a little less Mr. Smarty pants, and a little more Martian.

Acknowledgments

Thanks to Barb Henry on Flickr for the image of the Siamese kitten.  Why did I use it?  No idea. 

Trend watching (the meta-trend)

Meteor_shower_19thcentury_engraving Let’s hope that the new book on trends is itself a trend. 

Mark Penn and Kinney Zalesne have written a book called Microtrends which encourages us to stop waiting for big trends and go looking for little ones. 

This represents a new model of trend watching, one that acknowledges how decentered, multiple and various our culture and commerce are.

As Penn says, cultural innovation can come up fast.

By the time a trend hits 1 percent, it is ready to spawn a hit movie, best-selling book, or new political movement. 

We are now less like cool hunters, trying to figure out the NEXT NEW THING and more like Silicon Valley venture capitalists decide how to choose between thousands upon thousands of start ups. 

Naturally, this makes models more difficult.  It was one thing when all we needed was a kind of NORAD or a SETI capable of spotting the next NEW as it reached us from afar.  But what we are looking at now is a trend world in which the new comes, like meteors, in "showers." 

As a matter of fact, we weren’t all that good at trend watching when it was a matter of picking up single trends.  How are we going to manage now that we are being inundated with change?  How will we manage when confronted with great clouds of trends.  When are we going to cultivate the pattern recognition that this requires. 

I think the book by Penn and Zalesne is a good sign.  It helps us identify the true object of the trend hunter’s inquiry and the real intellectual challenge we are up against. 

What I think it’s missing is some feeling for the cultural tectonics at work in the world.  Penn and Zalesne note the following microtrends:

1) Americans over 65 who continue to work (there are 5 million of these),
2) older women dating younger men (there are 3 million of these so called "cougars"),
3) the rise of well educated nannies
4) children who are home schooled (1.1 million, up 30 % in the period 1999 – 2003)

Taken on their face, this looks like a blooming confusion of developments.  But, from an anthropological point of view, there are a few cultural ideas that help explain where these changes come from.  American ideas of age, gender, education, occupation, individuality, the family, the state, all of these are being reformed and this reformation throws off lots of "surface" changes. 

I don’t see enough in Penn and Zalesne that encourages us to seek this higher ground.  As it stands, Microtrends is going to frighten the children and it may even stampede the horses.  It opens Pandora’s box and shows us the scale of the problem without showing how the problem can be made more tractable.  This is the trend within the trend, and it’s a bad one.  We have quite enough "sky is falling" rhetoric as it is. 

Reference

Carew, Sinead.  2007.  Small, offbeat trends can change the world.  Reuters.com.  September 8, 2007.

Penn, Mark and Kinney Zalesne.  2007.  Microtrends: The Small Forces Behind Tomorrow’s Big Changes.  New York: Twelve. 

Acknowledgments

A hat tip for PSFK for letting me know about Microtrends.

Continuity

Thanks for your patience this summer.  I used August to work on the manuscript and now have around 25,000 words and a concept to show for my misery.  I think I have discovered a new aspect of contemporary culture, one of the "producing stations" of our world, one of those tectonics that create our surface culture, but I could be completely wrong about this.  It will be awhile before I know.  Thanks again for your patience.