(with thanks for Rick Boyko, pictured, for the conversation from which the idea for this blog post sprang.)
Last week Bob Scarpelli and I offered some thoughts on the “magic moment” in advertising. The magic moment is the small detail that helps bring an ad suddenly, unexpectedly to life. Here’s the original post.
We can’t quite say how the magic moment works. What’s worse, we can’t plan for the magic moment or even anticipate it. It just happens.
It is this unpredictable quality that prompts some people in the ad biz to insist that the magic moment is off limits. It cannot be part of the industry’s value proposition, or the way any particular agency sells its ware. After all, if the magic moment is pure serendipity, it can’t be created, managed, predicted, or, least of all, promised. It is a gift from the gods and the gods pretty much do what they want.
Even if a client hires the best agency, with the most robust planners, strategists and creatives, there is just no telling whether a magic moment will manifest itself.
I admire how scrupulous this is. I admire an industry that will not promise what it cannot deliver. But there is another way to make the argument.
Yes, magic moments are serendipitous, but that does not mean they are beyond our grasp. We can increase our chances of summoning the magic moment. We can call it out of the heavens. There are no absolute assurances. But we can increase the odds.
And this is precisely why those who hope for magic moments will spend the time and money to hire the right agency, director of photography, casting director, and actors. These people cannot deliver magic moments but they will act like one of those “listening arrays” with which we scrutinize the heavens.
It turns out magic moments are not truly random. They don’t happen to stupid, talentless hacks. And this means talent does play a role. And this means, at the very least, are chances of a magic moment go up when we are dealing with people with the talent, imagination and intelligence. (And that’s what we pay them for.)
There is some connection. Somehow, talent plays nursery to genius. Agencies and creatives matter. We can summon magic, even when we cannot promise it. In that famous phrase, the gods favor the well prepared.
We may have merely increased the chances of a magic moment by, say, 40%. For the creative community, this looks meager and nothing like a sales pitch. They can’t imagine ever selling anything this way. But for the statistically gifted brand manager, 40% is an opportunity to assess the risk and justify the expenditure. Believe me, what the brand manager does not want to hear is, “Oh, this is completely mysterious. We have no idea how it happens. Just pay us.” But we are wrong to think that “40%. Our chances go up 40%” means little more. Forty percent is something to reckon with.
My conclusion: the ad agency should be selling itself with the magic moment. This should be a way to discriminate agencies from no agencies and good agencies from bad agencies. And it should be the grounds on which agencies justify their fees and the fees attached to recruiting the best talent. We are not guaranteeing magic moments. But we are increasingly their likelihood.