Tag Archives: Steve Crandall

Tinderbox: Building an ingenuity machine

2476581071_7a55c565ddSeveral weeks ago, Mark Bernstein announced the latest Tinderbox, the “tool for notes.”

I almost always sign up for these updates.

I almost always give the new edition a quick spin.

I almost always find myself thinking, “hmm.”

And that’s as close as I get to Tinderbox until the next edition rolls out.

This post is an attempt to figure out why the idea of Tinderbox continues to thrill me even when the reality never quite delivers. (I say this with all due respect to Mark. The problem, I’m sure, is mine.)

For me, the best description of Tinderbox comes from Naupaka Zimmerman who, when asked on Quora for a ‘simplest explanation,’ said this,

I think Tinderbox is most powerful for mapping ideas out of your mind and into something digital, especially when those ideas are not fully structured yet. If you have ideas and they are already all in order, you could use a simple text editor to make an outline, for example. Tinderbox is where to put thoughts when you don’t know where they go yet, or how they fit together. (my emphasis, full context here.)

This would make Tinderbox very valuable indeed. We live in an era that prizes innovation, that roils with dynamism. As a result, we are surrounded by ideas we struggle to identify and classify. We don’t “know where they go yet.” We can’t say “how they fit together.”

The app that helps us see where things “go” and how they “fit” would be useful. The app that suggest new categories and new combinations would be a very great gift.

Tinderbox does let me “pin” idea fragments. I can move them around. I can tag them. I can group them. I can look for new relationships.

But rarely does Tinderbox help me see the forest in the trees. So far it’s pretty much all just trees.

To put this in anthropological language, I want Tinderbox that gets me out of my categories. Categories are the units into which a culture identifies, distinguishes and organizes the world. They are the infrastructure of thought, if you want. They are the architecture of consciousness.

It is cultural categories that make the world look one way to an Ethiopian and another to a New Yorker. It’s categories that make the world look one way to someone from the upper east side and another to someone from Brooklyn. Think of categories as a grid. Hold up the Ethiopian grid and the world looks one way. Hold up the Brooklyn grid and it looks another. (Caveat lector: not a perfect metaphor.)

Categories are a big part of the box out of which everyone is constantly asking us to get. In this sense, categories are the enemy. They help us think, but they take us captive. To use the fashionable managerial lingo, categories are the reason we have such a hard time finding “blue oceans” and avoiding disruptions. They give sight and they take it away.

In a more perfect world, Tinderbox would enable us to escape our categorical, cultural schemes. It would take all those bits and pieces that we capture every day in the course of our excursions on line, and bring them into a series of relationships we have never seen before. This would really useful. New categories would form. New insights would swarm.

Think of this the way Granovetter thinks about networks. If I can be forgiven a too simple account of his interesting work on “the strength of weak ties,” Granovetter suggests that weak ties matter because they are the bridges across which novel information moves. (Strong ties are less likely to be this conduit because they exist between people who come from the same world and tend to know the same things.)

Granovetter is talking about social networks but his thinking applies, at least metaphorically, to information. Culture creates silos the way networks do. It puts like with like. That’s why we need “weak ties” here too. We need some way of bringing things from disparate categories together. Sometimes, the result will be unthinkable. But sometimes it will force a new category or a new reflection on a old category. This would make Tinderbox an ingenuity machine. As it is, Tinderbox has a way of encouraging my existing categories.

Steve Crandall has great stories about lunch time at Bell Labs. Someone would start talking, and a couple of people would slap their foreheads and run from the room. Ideas were leaping unbidden from one discipline to another. As it turns out, the only thing needed to provoke this “unofficial” transit of ideas was a lunch table.

The question is whether and how Tinderbox could serve as a lunch table. If only it would take the things I post to Ember, Evernote and Instagram and bring them together into novel, provocative, difficult, extra-categorical combination. If only it could promote new categories

As a completely non-rigorous test, I just reached into Ember and found three images sitting side by side. (I didn’t search. I just grabbed.) Images go into Ember in no particular order, so this “grab” is close to a random sort. (The overall category is “images that captured the attention of an anthropologist studying American culture” so it’s quite broad.)

Here’s are the 3 images I came up with.

screenshot-2016-02-29-at-1-05-02-pm-e1456780007526

First, this image from an Android ad. I love this campaign for the little phrase you see here. “Be together, not the same” is one of the best things produced by the advertising, branding world in a long while. (Hat’s off to Robert Wong, the Chief Creative Officer at Google Creative Labs who is the author of this line or at least present at its birth.) It captures where we are now as a social world. It asks for unity without a compromise of diversity.

Then I found this. Sitting, innocently, beside the Android clipping was this photo of a sculpture in Mexico City. It’s Diana, goddess of the hunt.

diana mexico city - Google Search

Diana, Goddess of the Hunt, Mexico City

I was in Mexico a couple of weeks ago and I kept driving past Diana here held high on Reforma boulevard as if by many streams of water. My Diana is the one from Ovid, the goddess who kills Actaeon for discovering her in the wild. He’s a mortal. She’s a goddess. He may not look upon her. (The part Ovid must have liked: Diana transforms Actaeon into a deer. He is hunted and killed by his hounds.) I assume the statue has its own significance for Mexico and Mexicans. I never did figure out what. (Some Mexicans, it turns out, aren’t sure either. The trouble may be that Diana is many creatures with many meanings.)

And then I got this.

About Madewell - Learn More About Madewell - Madewell

I clipped it from the Madewell website as an interesting glimpse of the way one brand seeks to speak to one group of consumers, women with a quite particular sensibility. (An anthropologist is always looking for things that capture a particular way of thinking about, in this case, clothing and gender.) This went first into amber and then into Ember.

So now we have three images. All somehow caught the interest of an anthropologist, but they are otherwise unrelated to one another. Our Tinderbox “sort” invites us to imagine how they could go together.

The most obvious category is feminism. The opening image gives us one statement of our diversity. The second and third give us evocations of things that both express and propel our feminism. Diana is a feminist hero. Madewell clothing is one way our culture now expresses femaleness for some people some of the time. The Android tag line asks us to remain one community even as we continue to refashion gender and multiply our social identities.

This pretend spin of the Tinderbox wheel is, well, kinda interesting. But the outcome, (“feminism,” roughly) succeeds mostly in confirming a cultural category in my head. It doesn’t help me escape it. The trick is to look a little deeper and with this I find myself wondering whether I have quite honored Diana’s contribution.

What else does Diana bring to the Tinderbox sort? We could think of her less as a feminist hero and more as a warning. Actaeon dares do something mortals are forbidden doing. Hmm. Is there some correlate of this in contemporary culture? Who is Diana now and what would she object to? I think for a moment and then wonder if cultural creatives (in the Richard Florida occupational category) dare to engage in behavior that was once forbidden.

Culture creatives spend their lives trying to study, scrutinize, analyze, shape and reshape culture. We dare make and remake culture as if this were absolutely our right. And this is a marker of the world we’ve become, that we see culture as something that designers, anthropologists, writers, showrunners, studio executives, planners, strategists, app makers, software engineers, cultural creatives of every kind are entitled to have at. We even presume to give advice of every kind. (“Be together, not the same.”) We make free with culture and we make culture freely.

And it never occurs to us that this is daring behavior but I think there’s a good chance the practice makes us the odd ones out in the larger human story. I think a Victorian member of the middle class would have been astounded by our presumption. Culture was for admiring. It was for mastering. It wasn’t not for making, not at least by ordinary people. Poets, scholars, artists, yes. The rest of us, no. I think it’s unlikely that Roman centurion stationed in Gaul ended a grueling day building roads by composing fan fic versions of Ovid’s Metamorphosis. We don’t see that we engage in acts of Actaeon-scale presumption, but perhaps we do. And that means punishment, even Diana-scale punishment, for crimes of this order may have seemed not entirely out of the question, at least as a poetic conceit. (I am of course not serious when I propose there is something forbidden about cultural creativity. I embrace the idea because it is in the immortal words of Stanley Tambiah “good to think.” More to the point, it is “fun to think.”)

And this gets us somewhere. My Tinderbox sort has invited me to see something I used to take for granted. It gives me an opportunity to see “cultural creatives” not as unexceptional actors but as a daring, even transgressive ones. (Another clarification is called for here. I’m not talking about feminism as something transgressive. As an anthropologist, feminism is something that has been in the works for several hundred years. I’m surprised it took this long to transform us and I believe there is no likelihood that we will ever repudiate it. Feminism is here to say, and thank heavens.)

But is “transgressive creativity” this anything more than an odd idea? (Is it something more than a fanciful notion to add to that great collection of ideas with which we furnish our interior work shops?) Is there someone who believes that cultural creatives are transgressive? Is there anyone who would, Diana-like, punish them for this behavior?

Not at first glance. But when you think about it, you could say this is almost exactly what fundamentalists think (and threaten). Fundamentalists feel themselves captive of a culture filled with godless, immoral, reckless departures from the work and will of God. And if they thought about it in a detailed way (and for all I know some of them do) they would identify cultural creatives as precisely the people who are responsible for this systematic godlessness.

Hm. So is that it? Well, no. This Tinderboxian revelation leaves me with a problem…and a responsibility, even.

This is the place to ask ourselves whether any of us on the cultural creative side ever think to reach out to fundamentalists and encourage them to see the system, the genius, the good intentions of cultural creativity. I think the inclination of the cultural creative is to scorn fundamentalists as monstrously unsophisticated philistines “who just don’t get it (i.e., me).” But this is really not very empathic, or sophisticated, or cosmopolitan. It fails to see that, whether we like it or not, fundamentalists have a particular case to make. Most obviously, the “scorn” strategy destroys any hope of a rapprochement. If we cultural creatives really were liberal, they might be prepared to grasp the problem and commit to a solution. Scorn seems a little easy, a little glib.

The first order of business? Cultural creatives might want to demonstrate to fundamentalists that being “not the same” is not in fact a real threat to our ability to “be together.”

The second order of business? Cultural creatives might want to see if they can demonstrate to fundamentalists that the fluidity, complexity and multiplicity of our cultural categories is NOT evidence that all hell has broken lose and that we are headed for moral collapse. We need to demonstrate (if we can and I think we can) that the fluidity, complexity and multiplicity of our categories is another way of being a culture. It is another source for order.

One case in point here: gender categories. These categories were once quite clear. Men and women were frequently defined as mutually exclusive categories. In my (boomer) generation, men who displayed any female characteristics lost their claim to their masculinity. Gender (read “category”) conformity was policed with a terrible vigilance. Gender (read “category”) betrayal was punished savagely. Ours was a culture that terrorized people who did not honor their category into which conventional thinking (read “categorization”) had put them.

Gender categories have been rescued from this polarity. It’s no longer male / female. It’s now many kinds of maleness and femaleness, and lots of gender activity is substantially reinventing the possibilities. This transformation of the categories comes from many sources: Stonewall riots, feminism, the movies of Judd Apatow, TVs shows like Orange is the New Black, the LGBT movements. There are many forges for gender now.

To reach out to fundamentalists, this is to say, we will have to tell a historical, literary, anthropological story.

But let’s begin by giving fundamentalists their due. If you don’t have any way of thinking about gender categories except the conventional ones, it does rather look as if all hell has broken lose. We may scorn fundamentalists but from their point of view, chaos is upon us. From their point of view, sounding the alarm is the only sensible thing to do. Let’s be anthropological enough to grant that people are entitled to see the world as they do. And unless someone makes the argument to the contrary, they are entitled to revert to the traditional idea that only way to “be together” is to “be the same.” (And an Android ad is not enough to “bring them around.” Though frankly one of the reason I love this ad so much is that it does help, if only a tiny bit.)

So it’s up to us to make the anti-chaos case: that order can and does emerges from categories that are fluid, multiple and complex, that we can “be together” even when not the same.

Anyhow, whew! I can’t say this is a perfect exercise in ingenuity but my Tinderbox sort did help me think outside the categories that normally govern my thought. And this must be part of the reason why the idea of Tinderbox is so appealing. Imagine a software that helped us capture and combine notes in ways that can sometimes prove to be provocative of new categories.

The Sweetness trend

Recently I was thinking on the possibility of a new trend.  

And I wrote it up here.  

Have a look.

You will see that I rush the conclusion.  These are early days and at the moment we have little more than a suggestive trace of the new trend.  Still, early notice has to start somewhere, as it were.  

Here’s a paragraph from the post.

Why sweetness? Well, we are coming out of an era of some darkness. We seemed almost to celebrate skepticism and snark. We dwelt upon the grimmest aspects of the human experience. TV and movie making were increasingly ghoulish, with new standards of viscera and depravity. Shows like CSI and NCIS dwell lovingly on the crime victim. Bright lights and strategically placed towels protect our sexual sensitivities, but everything else on the autopsy table is enthusiastically examined. Once the standard bearer of heartlessness, The Silence of the Lambs (1991) now looks a little quaint. Since its release, we have seen a succession of werewolves, vampires, serial killers, and human monsters of every kind. If you are 40 or under, you’ve grown up on a steady diet of heartlessness.

This just in (Tuesday, February 26)

Steve Crandall had this excellent datum to add to the post. It turns out he recently had dinner with one of the writers for Big Bang Theory, who “said the show was designed to be “sweet’ … characters who might be considered intimidating due to their skill in math and science [were] brought down to human scale by being socially clueless and quite “sweet”.”  

Thank you, Steve.  (See Steve’s excellent blog here.) 

Is music getting crispier?

Flying home from Indianapolis yesterday, I was listening to music on my iphone. I forget which track. But I remember the genre: funk.

And all of a sudden, I heard myself wonder “Is music getting crispier?”

This is one of those very uncrisp problems, fraught with problems of definition and analysis. But it isn’t, I don’t think, unthinkable.

We could ask, at a minimum, do songs, and parts within songs, start more precisely and end more precisely? And are the pieces in between better defined.?  Ok, so the definitional problems are formidable.

Even if the answer is “yes,” this may be prove a trivial finding. After all, digital technology makes precision easier. And this technology may encourage precision in other ways.This is another fantastically difficult calculation. But let’s say we remove the digital effect (somehow). Is there a crispiness still in place?

There is where we need a problem solving superhero to swoop in and my superhero of choice is Steve Crandall (pictured). Steve, what say you?

Is this a manageable problem?  (Assuming of course lots of analytical risk taking.)  Is it an interesting problem?  

If we get a positive result here, the cultural implications are pretty fantastic.  But let’s wait to hear from Steve.  

Douglas Adams on generational rhythms in the adoption of tech

Douglas Adams was the author of the Hitchhiker’s Guide to the Galaxy.  We have just passed the 10th anniversary of his death

In 1999, when the internet was still being greeted with some suspicion in some quarters. (Hey, just a couple of years ago, a group of planners at a big agency were prepared to tell me that social media was just a passing fancy.)  Adams wrote an essay that includes this wonderful passage that segments technology adopters by age:

Then there’s the peculiar way in which certain BBC presenters and journalists … pronounce internet addresses. It goes ‘www DOT … bbc DOT… co DOT… uk SLASH… today SLASH…’ etc., and carries the implication that they have no idea what any of this new-fangled stuff is about, but that you lot out there will probably know what it means.

I suppose earlier generations had to sit through all this huffing and puffing with the invention of television, the phone, cinema, radio, the car, the bicycle, printing, the wheel and so on, but you would think we would learn the way these things work, which is this:

1) everything that’s already in the world when you’re born is just normal;

2) anything that gets invented between then and before you turn thirty is incredibly exciting and creative and with any luck you can make a career out of it;

3) anything that gets invented after you’re thirty is against the natural order of things and the beginning of the end of civilisation as we know it until it’s been around for about ten years when it gradually turns out to be alright really.

It would certainly explain those planners.

Thanks for Steve Crandall for telling me about this essay.  
 

Will New York City go the way of the newspaper?

The digital effect rolls on. The record store has been vaporized by iTunes. Retail is being disintermediated by Amazon. The newspaper has been dealt a mortal blow by Craig’s list, the print magazine by PSFK, Huffington, etc.  Clearly, education is next.

No one talks about cities.  However natural they seem to anyone born in the 20th century, cities are arbitrary constructions.  They are predicated on the idea that humans must congregate and colocate.  But this idea is contingent.  A "face to face" connection matters only when there is no digital alternative.  

And now there is.  We can interact digitally.  You can be in a cab in Singapore and I can be in a cab in Philadelphia and our voices have real fidelity.  If we don’t need to be in motion, we can use the camera build into our computers, adding facial expressions to voice.

The fidelity of teleconferencing is still pretty horrible.  Jack Conte and I tried to create a conversation on line Friday using Ustream and it was spectacularly unsuccessful. (I ended up called Jack on the phone, and he held the received up to his computer microphone.) But this is merely a technical problem.  By the end of the present decade we will have perfect fidelity of audio and video.  (See Cisco’s Umi for a glimpse of the future.)

And then what?  I wonder if it isn’t the end of New York City as we know it.  

Here are a couple of crude speculations that will indicate what I mean.  In a perfect world, we would have Steve Crandall build one of his amazing thinking machines to help us work this through.  In the meantime:

Let’s say there are 8 million people in NYC at any give time.  And let’s say 1 million of them are there as commuters, traveling in from New Jersey, Connecticut and Long Island each day.  

When there is TCWTF (teleconferencing with true fidelty), these people will no longer commute every day.  They will probably commute once a week, because, and here I am making the BFA (big, fat assumption) that some face-to-face contact is called for, especially when the people in question or idea workers, cultural creatives or, as I like to call them, Floridians.  

The commuters who now come in one day a week will need perches more than offices and the corporation will now be in position to cut space requirements substantially.  Let’s say they do so by 15%.  

We have remaining 7 million people who live in the 5 boroughs.  (Forgive me if I am way off. I just need some figures to paint the picture.)  Let’s suppose the 2 million of these residents qualify as idea workers or Floridians.  I think we can assume that some 80% of this group will give up their homes or rentals in the city.

No longer tied to the city by the need to be there everyday, these people will give up tiny living circumstances for something larger, cheaper and less onerously taxed.  (Again, I am assuming that these people will want to be in the city say a day a week.  Face to face contact will continue to be important.  This too may eventually change and then there won’t be anything stopping us from moving to the rain forests of the Amazon or the stormy coast of Newfoundland.  For the time being we will telecommute from Philadelphia or New Haven.)  

Now the city is really up against it.  With a decline in demand for office space and housing, the tax base will take a tremendous hit.  (Given the kind of taxes paid by idea workers and the companies that employee them, it’s not unthinkable that this exodus would remove something like a third of the city’s tax base.  This without actually reducing very much of the need for the services that taxes support.  Actually, Richard Florida is exactly the guy to run these numbers.  I hope he will favor us with some rough calculations.)

We might be looking at the return of the 1970s "downward spiral" scenario.  Tax base falls, social services falls, crime rises, the city becomes chaotic, even more people leave, and the tax base falls again.  The city tries to correct by charging fewer companies more, and more companies leave.  After all, the tech now makes this easier and easier to do. 

Thoughts, please!

Five Telling objects (how to be your own curator)

Yesterday, I invited people to identify objects that they find telling.

I got some great answers.  (Please, it’s not to late to submit.  Send me entries as comments to grant27 AT gmail DOT com, or leave them as comments below.)  

From Richard Shear:

I would submit two things, one I own and one I admire. The former is my Macintosh 128 purchased from a Manhattan Apple dealer on the Monday morning after the now iconic 1984 Super Bowl ad.

The latter is any plate from Josiah Wedgwood’s 944 piece "Frog" service produced for Catherine the Great, and introduced with great fanfare in a custom designed London showroom in 1773.  

These are both products of unique businessmen and entrepreneurs with a keen sense of design, technology, retail merchandising, marketing, showmanship, the power of brands, and, yes, contemporary culture.

They may have been introduced 211 years apart, yet they both created the same kind of buzz, with people waiting in line anxiously anticipating the chance to see and admire.  The legacy of Wedgwood has endured.  It would be interesting to see where Steve Job’s legacy stands in the year 2195, 211 years after the introduction of MacIntosh 1984.

From Carol Saller:

The diary my father kept as a teen during WWII. His older brother was a bomber pilot, but Dad stayed on the farm.

Students love the war passages, the girl-crush passages, the mischief, and just generally the look into such a foreign time and place. (There are passages that make almost no sense to modern urban kids.)

The diary has launched conversations about the war, farm life, writing a diary or journal, 1940s culture, and how language changes and stays the same.  

For Carol’s blog, go here.

For more on Carol’s father’s war diary, 
go here

From Grant McCracken:

This is one of the few personal things to survive from my childhood.  Happily, it’s one of the most telling. It’s a toy soldier, a Scottish Highlander.  It’s made from some kind of rubber.  The left arm, the one bearing the rifle, actually swivels, something I found thrilling as a kid. On the bottom, it reads "Made in England."  

This soldier comes from a Canada long since passed. This was the (part of) Canada that admired things British, the Canada that was still very much a part of a commonwealth, the Canada not long removed from it’s status as a colony.  

How did these Canadians raise their kids?  With toys that celebrated their Scottish connection as this was played out in the service of empire.  It sounds a little sad, I know.  But it was an excellent childhood.  Any kind of service is good training.  You can change the object of the service as you go.  

From Steve Crandall

I have indirectly done this [the Prown teaching technique] when I teach and bring in a slide rule.

I worry about the high level of innumeracy among students and a slide rule represents an elegant way to immerse yourself in ‘back of the envelope’ calculations.

It gives a sense of what a logarithm is and you have to sort out the powers of ten and carry them in your head. It is also only approximate and I believe that gives a natural feeling towards understanding and analyzing errors and error propagation.

Of course these are archaic in general use, but it is a way to be playful with simple calculations and perhaps understand more deeply than students who blindly plug numbers into spreadsheets and the like.

From Carlen Lea Lesser:

I think it’s telling that I’m having a hard time choosing just one or two things. I was going to pick the toy stuffed rabbit I’ve had since I was a baby, but I realized I don’t have any pictures of it!

Then I racked my brain a bit and settled on my "Prophets’ Cup." I had this custom made for me a few years ago for Passover.

Traditionally there is an Elijah’s cup at Passover and some have also added a Miriam’s cup. I actually wrote my own haggadah for Passover (even sold a few copies), and evolved this concept into a "Prophets’ Cup."

To me this cup represents a lot, since it’s a product of my research, scholarship, imagination, creativity, writing, experimentation and eventual collaboration with a potter to create it. I feel like this cup presents so many opportunities to have conversations and ask questions that I guess it would be the one I would use.
 

Harnessing the Innovation Paradox

Steve Crandall and I took the train to Rochester last week.  NBC was so excited by the idea of a physicist and an anthropologist investigating the universe by train, they optioned the concept without ado.  They kept using phrases like "high concept" and "Lorre-esque" but I don’t think we said one funny thing the entire trip.  I guess that’s what writers are for.

Steve and I were off to Rochester to join Pip Coburn and Dave Bujnowski for a brain storm. As Steve and I made our way from Penn Station northward, the topics of innovation and idea generation were very much on our minds.  (Yes, and come to think of it, our preoccupation may also have had something to do with the fact that we were travelling on rolling stock that hasn’t been updated for several decades in an industry that continues to use the term "rolling stock.")  

Steve had interesting things to say about the role of serendipity at Bell Labs, a place he worked for some 20 years.  People applied themselves to Lab problems around the clock, but sometimes, and strangely, it was when they went to lunch that some of the best progress was made.  

The creative world is familiar with this paradox.  For some reason, it is when we are free to stop thinking about the problem that we sometimes manage our best work on the problem. And it is especially when we are free to think about something unrelated to our problem that our problem stops being a problem.  

This is another way of saying that we are terrible at problem solving.  We are those little wind up toys spinning our wheels and giving off that horrible, metallic, wind-down sound.  

What does lunch do?  It gives the world a chance to supply it’s "metaphoric materials." Cause that’s what’s happening, isn’t it?  We are working on a problem to do with logistical systems and someone starts talking about the organization of ganglia in the brain and we go, "But of course.  That will do, nicely.  Thank you."

I blame the Dewey Decimal system.  (And frankly it’s done so much harm in the world, I am pretty sure no one is going to mind me adding one more accusation.)   The DDS clusters like minded things together.  And that’s what we always do when trying to solve a problem.  We cluster the data, theories, methods, colleagues we think we’ll need when in fact we should be invited serendipity into our lives to give us the chance for those metaphoric materials.

This leaves us with a problem.  To harness the innovation paradox, we need ideas we can’t possibly guess we need.  We must canvass concepts that are entirely unrelated to our present problem set.  We need to find away to get away from the problem the hand and to give our deeper powers of pattern recognition a chance to work.  

In sum, we have to go somewhere, and we have no clue where.  We have to engage new ideas, but we have no clue which.

Every lunch table, especially when staffed with smart, interesting people, can serve to help us harness the Innovation paradox.  But surely, we can do a little better than this.  Surely, there is some way of narrowing the range of our stimuli in order to increase the chances of "contact."  

Your thoughts, please.

The Reclocking of America (and the death of the mall)

The English historian E.P. Thompson suggested that as industrial capitalism took hold in the West, we began to organize time in new ways.   A ritual cycle with lots of saints days and religious celebrations was replaced by a model in which leisure days were fewer and more concentrated (on the weekend, in the summer, etc.)  The West was being, in effect, reclocked.  (My term, not his.)

Surely, post-industrial capitalism is having this effect as well.  I believe we are cultivated a "just-in-time" model that says we prefer to dispatch things the moment they "come up."  We are disinclined to keep a to-do list.  

This means that when I think of something I want to say to someone, I much prefer to write an email.  I really do not want to make a phone call.  This is because I can dispatch the task as part of my immediate work flow.  More importantly, the email "stacks" at her end, allowing her "to get to it when she gets to it."  (A phone call demands she stop what’s she’s doing, to field the call or the message.)

This extends to our buying behavior.  The old model of retail says, in effect, "you come to us."  You, the buyer, must stop what you are doing and come to the mall, the high street, the retail outlet.  The trip there is time consuming.  Parking is almost always a high stress exercise.  The place is crowded.  The choices too numerous.  The undertaking mostly joyless.

How better it is to visit Amazon.com and make the purchase in our "work flow."  Amazon then takes care of virtually every thing else, and the package stacks, quite literally, on our door step.  It’s ready when we are.  Not the other way round.

In this model, we organize our time into one continuous flow.  This means, as others have noted, that we weave public and private time together, work and personal life blur.  But it also means that we dispatch in real time, stacking messages and purchases as we go.

This spells the end of retail as we know it.  We might use a traditional model and say this represents the "disintermediation" of the buying process and the elimination of the middle of the chain.  And this much is exactly what is happening.  But I think the deeper, cultural motive here, is the wish to respond to the dynamism and sheer press of our lives with a model of interaction that organizes time more intelligently.  To do everything called of us we are embracing another kind of disintermediation, dispensing with that to-do list stop and go model for something more fluid and just-in-time.  Thus does "time management" gives way to "improv."  Thus does planning gives way to something closer to an instantaneous "sense and respond" model.  Thus do we move in the direction of what Stuart Kauffman calls complex adaptive systems. 

Personal note: in a couple of hours I am taking the train from NYC to Rochester.  It takes 8 hours and it should be a complete nightmare.  If I have internet access (and what are the chances) I will tweet the experience with the hashtag "forgodsakehelpme."  I am traveling with physicist Steve Crandall, because, well, these days I try never to leave home without a physicist.  It’s part of my reclocking experience.  Steve has resolved never to travel without an anthropologist.  Not sure why.  

References

Kauffman, Stuart. 1996. At Home in the Universe: The Search for the Laws of Self-Organization and Complexity. Oxford University Press.

Thompson, E. P. 1967. “Time, Work-discipline, and Industrial Capitalism.” Past and Present. 38. (December): 56-97.